Business ProfileforGarnet Valley Property & Management Services, Incorporated

We hired **** to replace our stoop, walkway & put in hardscape wall. After 1 yr & full season of weather the right side of the stoop sank (attach ****). In June pieces of the wall fell out (attach ****). In July the wall began to separate (attach *************** ****** another part of the wall is separating (attach 2020). After the wall separated I contacted *** to ask why the stoop sank and the wall separated. If Cambridge installation procedures are followed this would not happen. Since his crew replaced one of the pavers that sank on the stoop he refused to fix the wall and said he offers a 1yr warranty which was not included with the quote or provided to me. He also said he would send time/date stamped photos indicating he followed Cambridge installation instructions. He has not sent them. *** repair to the stoop was not done properly. *** paver closest to the house was laid on loose fill and not secured with adhesive. *** other was not leveled to the other pavers. I had them remove the one that was secured and provide a new paver which I installed properly. *** said he would send the plans for the project to my HOA for approval prior to beginning but did not. Had we seen the plans we would not have hired them (attach *** project).I did research and contacted other hardscapers & the Cambridge paver local rep. *** Cambridge site also shows detailed instructions for building a wall with their pavers (attach Install Instructions). *** issue where the wall is separating is that the base paver is not installed below ground ************* is not draining properly. *** based paver should be buried in the ground not sitting level with the ground (attach **** & 2023).***y also did not use the plastic pins to hold the wall stones in place. Per the Rep the wall stones were not cut & placed properly to seal the inside wall (attach 1939/40) & allow water in & expands during freeze. Given lack of competence we seek monetary damages to hire someone else to fix all the issues.