![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMod India Restaurant
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, We got take out from this restaurant called Mod India located at 1110 Baltimore Pike, Glen Mills, PA 19342 on Dec 4th 2021. We had instructed them twice (both online & over the phone) to not make any of our dishes spicy. Despite that they made several of our dishes spicy and we were unable to eat them. Three of the dishes were absolutely inedible to us and we had to throw them away. The price of all three dishes total to around 45 dollars. When we raised this issue with the restaurant they said they wouldn't be able to issue us a refund citing high labor cost etc. This was an absolute waste of money for us. Is there anything BBB would be able to do about this for us? Thank you, **** *****Business response
02/08/2022
While we appreciate *** *****'s feedback, as informed earlier, we did not and do not offer refunds on the sold food. We regret that the customer was dissatisfied.
Dell J.
Customer response
02/10/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: this restaurant took our money for food that we could not consume. They did not deliver goods we had asked for have refused to refund.
Regards,
**** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.