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Find a Location

Southern Management Rentals LLC has 1 locations, listed below.

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    Business ProfileforSouthern Management Rentals LLC

    Property Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/14/2018

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Property Management Company

    Business Details

    Location of This Business
    9986 Susquehanna Trl S, Glen Rock, PA 17327-8493
    BBB File Opened:
    5/19/2005
    Years in Business:
    32
    Business Started:
    5/1/1992
    Business Incorporated:
    1/29/2003
    Accredited Since:
    3/14/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of RB065281 for this business, issued by Department of State-PA. The expiration date of this license is 5/31/2025.

    These agencies may include:

    Department of State-PA

    PO Box 2649

    Harrisburg PA 17105

    (717) 787-8503

    http://www.dos.state.pa.us/bpoa

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Stella M Raffensberger, Owner
    • Mr. Vern Raffensberger, Owner
    • Mrs. Alicia Galpin, Office Manager
    Contact Information

    Principal

    • Ms. Stella M Raffensberger, Owner

    Customer Contact

    • Ms. Stella M Raffensberger, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/26/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Last year I reached out to Southern Management Property Rentals since most of the rentals in my area use them as a property management company. They tag their rental homes with their logo on it and went directly to their website to see what was available. Over the course of the year I called about 27 rentals in which 25 of them were already rented less than an hour after being posted. I started to think this was a fake company stealing peoples application fees foe properties they did not actually have. When I would speak with someone they told me to apply for any rental to get my application on file. I began to watch their site like a hawk because I felt like they were a scam. Doing this I caught a property posted and called within a few mins of it being posted, I was advised the rental was available and they would add my application to it. I never heard anything from them after that I called and reached out a number of times with nothing after they took my money. Finally after me calling back to back to back they advised the property was rental and my application would be on file for a year. About 10 months later I seen another rental within mins and reached out, they did the exact same thing. I am still waiting on someone to get back to me to this day regarding the rental. The most recent activity was them sending me a copy of someones credit report because it was not mine and was dated for almost a year ago, I have been reaching out to these people and no one can help me or call me back. I would like a refund for both my husband and I application fees as this company seems to take your money and than give you the run around and than disappear after.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lindsey A

    1 star

    07/01/2024

    Beware before you apply! Shady business practices and horrid service . Questionable listings and high emphasis on application submission. Im curious how much of their revenue is linked to application fees vs. actual placement . I called to confirm vacancy before applying. Submitted all documents same day and came back 3 days later saying landlord went with another tenant - no other reason given and REDIRECT to properties with no regard to requirements.

    Southern Management Rentals LLC Response

    07/02/2024

    At the time of initial call from consumer, the property was available, as she confirmed. Consumer applied and we needed her co-applicant to apply. In that time we had more applications come in and homeowner had approved one same day. At that time, the co-applicants application was received and reviewed and the pre-approved applicant went to tour the home and placed their security deposit down. We followed up with an email stating that the homeowner had proceeded with another applicant and that her application was good for a year to be redirected to any of our available properties. She sent a message stating she was upset that we told her it was available (which is was, at the initial call) and asked us to refund her app fee. We explained her application was good for a year and the the application fee is non-refundable as stated on our website. We also gave suggestions to the applicant for other comparable properties as alternative options and provided listing sheets for her to review. Her response after we offered assistance, No worries! Ill take my frustration to the review platforms and target a 10%conversion for future applicants and get my $80 worth of satisfaction, doesn't help either party.

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