4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sarah M
1 star01/15/2024
Ordered boots on January 7th, 2024, with a 7-10 business day delivery. I have received 5 emails that it is being processed. Today marks the 6th business day and the boots still have not been shipped. I have not received a response to any of my emails asking about shipping. I have read so many reviews about boots not being sent and refunds not happening.Review from Kurt S
1 star12/15/2023
Worst service I have ever received 3-5 day shipping and had to pay extra took my money on the 12/8 and won’t receive them till 12/20 and customer service is none existent no response to emails, phone calls or text
Overlook Boots Response
12/17/2023
Customer received express fee refund on 12/15/23. Also received order on 12/16/23. Tracking confirmation ************.Review from Donna K
1 star11/29/2023
If I could give a 0 for customer service, I would. I ordered boots for my son who is an electrician and they didn't fit. I contacted them and they sent a return label and I shipped the boots back the next day. I got a notice the new boots were going to be shipped in 7-10 days, they're not. I contacted the Better Business Bureau and received a copy of the response they received from Overlook Boots employee named Ron. He told the Better Business Bureau they are waiting for the boots to be shipped to them. Really!!?? I spoke to one of their employees and she told me my order had been put on hold because of Black Friday and they might ship them out next week. I have already paid for the boots. Almost $300.00! Either give me my money back or send the exchange you agreed to.Overlook Boots Response
12/17/2023
It was received on 12/4 by customer. Item was shipped on 11/29.Review from Elliott B
1 star11/27/2023
Do not order boots from overlook boots! My 10 days for shipping is up I do not have a tracking number and it keep giving me excuses why my order hasn't been shipped do not order from this company! After reading reviews they have a history of not shipping out orders.Overlook Boots Response
11/28/2023
The order came through our system on 11/17/23 after hours. We offer free shipping in 7-10 business days. Today marks the 5th business day of your purchase. Your order is coming directly from the manufacturer. The warehouses were closed for Thanksgiving through Sunday after.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.