ComplaintsforIreland Contracting

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Roof was installed December of 2015 with a GAF Golden Pledge Ltd. Warranty. Rear bathroom dormer "flat" roof sheathing is delaminated/rotting on bottom 12 inches. Damaged sheathing was ignored and shingles were replaced. Roof/vent flashing is visible through damaged wood (from underside) and is the one area that was leaking 2 years ago (forcing us to open ceiling in bathroom). Ireland put caulking in that area which stopped the leak at that time, but caulking shouldn't have been required if the roof was done correctly. There is also a hole in the sheathing that has been discovered while in the attic space to the left of the bathroom area. The bad roof sheathing on this dormer, along with other areas, was ignored instead of being replaced. I imagine they thought the homeowner would never be the wiser. There were numerous other defects pointed out by a subsequent roofing company, too many to list here.

  Business response

  10/19/2023

  Ireland Contracting prides itself on quality work and we take the BBB very seriously and have NEVER had a complaint filed against us.  We have contacted the customer and have resolved her issue. Please read some of our 500+ positive reviews and proud of our A+ Rating with the BBB.  

   

  Customer response

  10/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  ******

   

  From: ****** ******* ***********************>
  Date: Thu, Oct 19, 2023 at 2:57 PM
  Subject: Re: Thank you. We've received your complaint.
  To: Better Business Bureau ************************** ************************** ****************************
  

  
  
  

  I am updating this complaint *********** with the following information. 

  
  

  Ireland has resolved the issues with the dormer roof. No further issues exist. 

  
  

  Thank you 

  ****** *******

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