ComplaintsforSloane Automotive Group

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I dropped off my car (2020 ****** ******* Hybrid) for a Monday (03/27/23) morning 8:45 AM scheduled service appt., for routine maintenance, oil change and tire alignment, balance, and rotation. At which time, there were no mechanical errors with the vehicle. When I picked up my car on Monday (03/27/23) evening around 6:00 PM, there were three (3) mechanical issues that were not present at the time of drop off.(1) The steering is misaligned. The vehicle veers to the right significantly immediately after placing the vehicle gear into Drive. The veering is so significant that the left turn signal wont automatically shut off after making a left turn. The steering was properly aligned during drop off.(2) The Pre-collision System is no longer enabled. A Pre-collision system malfunction warning indicator light appears in the dashboard. The system was intact and enabled during drop off.(3) The traction control system is no longer enabled. The traction control indicator light appears in the dashboard. The system was intact and enabled during drop off.I have called twice, left two (2) voicemails, and sent two (2) emails. I have not received any response from the business.I have been a repeat customer since June of 2022 and have had my car serviced at this location at least five (5) times without any incident up until now.

  Business response

  04/11/2023

  we issued a refund  thanks ***Tell us why here...

  Customer response

  04/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought pilot for 15k with limited comprehensive warranty on 9/22/22 called them on the 24th complaining of jolting/ kicking brought it back 4times. I just put out 15k I dont have it to pay anymore I purchased this car because of the 150 point inspection it supposedly went under it being SLOANE CERTIFIED I just want what I paid for.

  Customer response

  03/02/2023

  I have not been contacted by Sloane Honda and there has been no outcome or resolution. 

  Business response

  03/24/2023

  Tell us

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought a used 2022 **** BMW from BMW of Devon(Pa.)I brought a warranty that covers rips and tears in the leather. Two weeks later I noticed 3 tears around the door fame. I put in a claim and was denied my claim. I then contacted the dealer who contacted the warranty company and the told me that my claim was denied because I didn’t have the pieces that were torn. I don’t see in the contract where I needed to have the torn pieces. I then told the dealer I wanted to get a refund on the warranty since the company was not honoring my claim.The dealer told me I could not get out of my warranty even though the warranty company was not honoring my claim. I don’t trust this warranty company therefore I requested a refund.

  Customer response

  01/12/2023

  The complaint has been satisfied. I was able to get the service that I needed.                                                                               

  Thank you 
  ****** *******
  Sent from my ******

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** damaged by car during inspection and emissions on 10/27. There were no issues with the car prior to service. When I left the dealership, the drivers side front door arm rest was bashed in and the door scratched me. I came back immediately and They had me speak to several people. one man helped me put the fabric back over the arm rest. When driving home I felt that the arm rest was still damaged. The next day I received a text asking for feedback. I wrote this issue and expressed that I want this fixed when I come back for an oil change. No one responded. I received an email asking how my service was and I again detailed the experience. I did not get a response. I called a few times and they told me that ******* would call. He never did. I decided to make another appointment for an oil change and other suggested services. I asked again for them to fix my door. I brought my car in on 12/5. The door was not listed on the service sheet so I went to speak with *******. He said he would check out the door. When I picked up my car i saw it still wasn’t fixed and asked again about the door. He said there’s nothing they can do. I again said that the car was fine when I dropped it off and damaged when I picked it up. I spoke with Alan and he said that there was no way the door could have been damaged by his team. I suggested that perhaps this happened when sloane fixed my mat placement. He said they did not fix my mat. He said my previous dealer at ****** probably did damage I’m may. There were no issues with the door then. I then called on 12/7 and spoke with ****. I presented again about the damage. He told me they have “never ever had any issues with the service team.” I asked if he could check their cameras. he refused. He told me I should just “file a police complaint” or call ****** and that they would bounce the call back to him and they would “believe him.” I am extremely dissatisfied and want Sloane to fix the damage they did to my car door at no cost to me.

  Customer response

  01/11/2023

  I have not received a response from the business.

  Business response

  03/15/2023

  Tell us why here..The details of this matter are as follows:
  
  Complaint Involves:
  Service Issues
  
  Customers Statement of the Problem:
  
  ****** damaged by car during inspection and emissions on 10/27. There were no issues with the car prior to service. When I left the dealership, the drivers side front door arm rest was bashed in and the door scratched me. I came back immediately and They had me speak to several people. one man helped me put the fabric back over the arm rest. When driving home I felt that the arm rest was still damaged. The next day I received a text asking for feedback. I wrote this issue and expressed that I want this fixed when I come back for an oil change. No one responded. I received an email asking how my service was and I again detailed the experience. I did not get a response. I called a few times and they told me that ******* would call. He never did. I decided to make another appointment for an oil change and other suggested services. I asked again for them to fix my door. I brought my car in on 12/5. The door was not listed on the service sheet so I went to speak with *******. He said he would check out the door. When I picked up my car i saw it still wasn’t fixed and asked again about the door. He said there’s nothing they can do. I again said that the car was fine when I dropped it off and damaged when I picked it up. I spoke with **** and he said that there was no way the door could have been damaged by his team. I suggested that perhaps this happened when sloane fixed my mat placement. He said they did not fix my mat. He said my previous dealer at ****** probably did damage I’m may. There were no issues with the door then. I then called on 12/7 and spoke with ****. I presented again about the damage. He told me they have “never ever had any issues with the service team.” I asked if he could check their cameras. he refused. He told me I should just “file a police complaint” or call ****** and that they would bounce the call back to him and they would “believe him.” I am extremely dissatisfied and want Sloane to fix the damage they did to my car door at no cost to me.
  
  Desired Settlement:
  Other (requires explanation)
  Repair at no cost to meCUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  ****** *******
  **** ******* *** APT **
  Philadelphia, PA *****
  Daytime Phone: ###-###-####
  E-mail: ********@*****.com
  
  The details of this matter are as follows:
  
  Complaint Involves:
  Service Issues
  
  Customer’s Statement of the Problem:
  
  ****** damaged by car during inspection and emissions on 10/27. There were no issues with the car prior to service. When I left the dealership, the drivers side front door arm rest was bashed in and the door scratched me. I came back immediately and They had me speak to several people. one man helped me put the fabric back over the arm rest. When driving home I felt that the arm rest was still damaged. The next day I received a text asking for feedback. I wrote this issue and expressed that I want this fixed when I come back for an oil change. No one responded. I received an email asking how my service was and I again detailed the experience. I did not get a response. I called a few times and they told me that ******* would call. He never did. I decided to make another appointment for an oil change and other suggested services. I asked again for them to fix my door. I brought my car in on 12/5. The door was not listed on the service sheet so I went to speak with *******. He said he would check out the door. When I picked up my car i saw it still wasn’t fixed and asked again about the door. He said there’s nothing they can do. I again said that the car was fine when I dropped it off and damaged when I picked it up. I spoke with **** and he said that there was no way the door could have been damaged by his team. I suggested that perhaps this happened when sloane fixed my mat placement. He said they did not fix my mat. He said my previous dealer at ****** probably did damage I’m may. There were no issues with the door then. I then called on 12/7 and spoke with ****. I presented again about the damage. He told me they have “never ever had any issues with the service team.” I asked if he could check their cameras. he refused. He told me I should just “file a police complaint” or call ****** and that they would bounce the call back to him and they would “believe him.” I am extremely dissatisfied and want Sloane to fix the damage they did to my car door at no cost to me.
  
  Desired Settlement:
  Other (requires explanation)
  Repair at no cost to me
  Business

  Business response

  03/24/2023

  Tell us why here..From **** at Glenside, he handled the situation with the customer
  
  The damage to the armrest was there when the vehicle came into the dealership. The vehicle overall was in very poor condition and the material on the armrest was already split and torn. 

  Customer response

  03/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  The car was not in poor condition when it came in. The technician even said to me how great of a condition the car was in. I was never showed any other customer invoices. The damage was done at the dealership. The technician did in fact my mat, which i was very grateful for. It was twisted up, and he fixed it. He did not have to do this, but did. However, the rest of the staff was very dismissive of me multiple times, and told me to call the police if I had a complaint. 
  
  Regards,
  
  ***************************

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a car from this dealership I haven't even had the car a month yet and the tire fell off the car while I was driving it no damage was done to the car that would of cause this to happen I was told by the dealership that it was my fault and I should call my insurance company to file a claim I did nothing to cause this and I'm being made responsible for it

  Business response

  09/08/2022

  Tell us why here.. Customer purchased the vehicle on  7.20.22. 
  > They then drove 3110 to Atlantic Georgia and back
  > They spoke with (Art) their sales person on 8.15.22, and stated they heard a knocking noise while driving since having returned home.
  > The customer was informed (by Art) they could bring their vehicle in immediately during the phone call.
  > The customer chose to not bring it in at that time.
  
  > The vehicle was towed in on 8.16.22. The left front vehicle came off the vehicle while driving causing damage to the left front wheel, suspension, and fender.
  > After inspection we concluded that some type of impact occurred (we found the wheel studs had been sheared off the vehicle) and that the vehicle would need a body shop to perform the repairs.
  > As a goodwill gesture, for the customer, after speaking with them we did replace the wheel studs, reinstall the wheel, and performed an alignment. For any remaining body repairs a body shop would be required.
  > The customer thanked us for what we did and took their vehicle.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid over 20,000 for a 2015 scion FRS, they messed up on the oil change when I purchased it so it was leaking oil off the lot, had to use vacation time to bring it in to get fixed, and now, less than 3 weeks after buying the car, it is completely inoperable. I had to pay 200$ out of pocket on a car that they told me had NO ISSUES on thursday. It is now monday, They have now had the car for 4, going on 5 days and refuse to provide an update or work on fixing my car. I wouldn't wish this experience on my worst enemy, let alone a friend or family. I even paid them extra for a warranty to cover all of this, but I'm not even able to get a straight answer from them. It takes approximately 15 hours of labor to replace an engine after a cursory search, they have had my car in their possession for over 96 hours.

  Business response

  04/26/2022

  what dealership is this ???Tell us why here...

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a vehicle from Sloane ****** bavk in March 2021. I did it online traveled from NY just to pick up the vehicle i was pleased with the salesman and manager that worked there. I was told i was not going to get my title initially Bc they have me temporary plates as they had to switch over the registration. Also there was some kind of confusion that if I'm not inform PA that NY needed to have matching address same as my ID to do registration. This isn't true from my experience but i was told its a new process in ** and i went to go register for a new ID with matching address. I forwarded my Id and everything needes. I received my vehicle. And was told due to COVID-19 there was a delay in registration tags as well as title transfers. It took until June to get my registration tags. A months after I received in the mail what seem to be some type of small sales reimbursement but i was looking for my title. i then contacted **** the sales managers via call left a message letting him know i will send a text and email. I was told PA is backed up several weeks and that to get it sent to NY it can take longer. He told me he would contavt his title dept. I waited until November contacted ****** AGAIN via call and text. He called me back and due to the holidays and everything approaching that he would do the best that he could. It is January i reviewed some letter from slogans about a warranty care and this just brought me back to why haven't they sent me my title! Its almost a year later and nothing!! I asked my old address did i receive mail…nothing! I was going to attempt and still may try to contact the business AGAIN and AGAIN but this is absolutely ridiculous! I shouldn't have to get the run around about the title of a vehicle I purchased!

  Business response

  02/23/2022

  Tell us why here...The title was issued by the New York DMV on 9/18/2021 (see attached) and mailed to her previous address (**** ***************  Liverpool NY  *****), so there is a very high chance that the title was returned to the DMV as undeliverable.   What the customer would need to do is call NY title Bureau and tell them the correct address to send the title to - the number for NY title bureau is ************ - The bureau is open during during the week except for Wednesdays.  
  
  Office Manager  
  Sloane Automotive Group 
  Phone ************** 
  Fax ************** 
  Email ********************@Sloaneautos.com 

• Initial Complaint

  09/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought my 2019 ** ****** on August 14th 2021, first concern was they gave me the wrong key however they did get me a new key. After 3 times requesting. Secondly when I noticed a few days later underneath the back bumper there is damage to the car that looks like it was repaired poorly like a cover up and it was spray painted black. There is also no accidents on the *** *** report. Today on Sept. 2, I start the car up and the coolant light just came on. It just appears that they sold me this car and did nothing about making sure that it was properly running before selling it.

  Business response

  09/21/2021

  Tell us why here... we are fixing her bumper now in the body shop right now. She has a loaner car from us. I just talked to ***** and she submitted this to the BBB before we spoke and got everything worked out. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩