ComplaintsforJ & K Trash Removal, Inc.
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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I pay a fuel surcharge for my trash pickup. I have once a week pickup and I am charged $17.99 for 3 months. My neighbor who has twice a week pickup is charged $21.26 for 3months. I called the company but to no resolution. Thank you in advance for your help.Business response
08/19/2022
I received the above compliant ID in the mail today and I just wanted to write you to respond. Our residential customers are billed quarterly and are charge a fuel surcharge and fluctuate as the fuel fluctuates. Right now, our fuel surcharge is at 21.66% for every residential customer. This customer who filed the complaint, total bill for 3 months is $83.07 (27.69/month) without fuel. If you times that number by the 21.66% then you would get the $17.99 fuel surcharge. His neighbor, from what I can see without his neighbor’s information, total bill for 3 months without fuel is $100.92 (33.64). Times that by the fuel surcharge and you get the $21.86 fuel surcharge.
As you can see, they were charge by the same percentage for fuel and the difference is in their rate for trash services.
Hopefully that clears things up but please let me know if you have any more questions.
Thank you,
Jean B********
J&K Trash Removal, Inc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.