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Business Profile

Computer Software Developers

Digiarty Software, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased macx dvd ripper pro from this company, over the course of several years, and no less than three different machines, the program constantly crashes. They have asked for video's, screen shots, log files and the like, so they could "fix" the problem. I have sent in everything they asked for numerous times, and they say "they cant find the problem", this is not acceptable, I paid for this software which does not function as advertised. Also, they continue to market and sell their software knowing it does not function.I will allow them ONE WEEK to find and fix the software that I purchased. No later than dec 8th, REMOVEDa working and functional program that I paid for.this is the ONLY solution I will accept.

  • Initial Complaint

    Date:08/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought and paid for the unlimited, lifetime version of this app, WinX AI. Now, they're suddenly limiting the functionality of the app in an attempt to force me to pay again for what I already own. This is happening with alarming frequency on several apps I "own". This has become an industry wide, planet wide googlesque type scam that needs to be stopped immediately. The number below is the license number; I no longer have the receipt, it's been nearly 2 years since I bought this app.

  • Initial Complaint

    Date:08/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The advertisement showed that the software was being sold with a lifetime license, including upgrades over time. The deal also included an another piece of software, marketed as buy one-get one, also with a lifetime license (see picture), as there were no terms to dictate otherwise. The purchase button takes you to a purchase screen with no additional information indicating otherwise. Upon purchase, the receipt says that the second piece of software is good for only three months. No where was this indicated prior, and I need both, or I wouldnt have purchased the software in the first place; likely I wouldve picked another package, waited for a sale, or gone with another manufacturer. Upon contacting the company and asking for them to cover the license upgrade as their advertising stated, they have continued to stall and are asking me to upgrade to get the lifetime license. I then asked for a refund and they said that the refund does not meet their terms, which it does, because the reason for the refund request (product not being fulfilled) is not listed as a refund disqualification. It doesnt have to be because its fraudulent business if you dont get what you paid for. All Im asking for is my money back, this is scam marketing and business practices.

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the yearly access to the VideoProc Converter AI. Despite contacting support several times, i was unsuccessful in resolving the problem with the software. Steps they told me to do involved disabling my firewall, running as admin, uninstall/reinstall, clearing the DNS cashe, sent screenshots of the error code, etc. When I requested a refund, they informed me I did not qualify because I did not give a reason. I do not wish to pay for a program that will not run. Despite having a BBB icon on their website (I use this to make purchase decicions), I was shocked after my purchase, to find that it was not linked when I clicked it.

  • Initial Complaint

    Date:05/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Digiarty... took money from my account saying it was auto renewal... after I bought and canceled the Winx dvd program last year bc the program is a total scam. I have weeks of emails and phone calls from them... REMOVEDma same and tech specialist is VERY rude to the point of suggesting I'm stupid. The whole program is a scam DO NOT BUY... having to dispute with bank, change my card and number dude to them refusing refund or allowing me to be deleted from their subscription renew list. I NEVER agreed to auto renew, I refuse to buy things that auto draft... they never notified me of pending charges. Stay away from this company... The program didn't rip dvds... the bonus free program never opened... I have been fighting with them for over a year... biggest regret dealing with them. They don't have contact info... any customer service goes to a different billing company that can only email a refund request...

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lifetime license for a piece of software, MacX Video Converter Pro though StackSocial (software made by Digiarty Software).

    In the past they have claimed that I have used the software on multiple machines, which has never been true though they have never deactivated it before.

    I suspect that they're doing this because they're experienced 'Seller's remorse,' in that I purchased a lifetime license and they don't want to honor it.

    I should also mention that I use a VPN (virtual private network) on my computer.

    Could it be creating that impression that I am using the software on multiple machine?

    Maybe? Since it can connect to the Internet via different locations though that's not what Digiarty is saying (and this is entirely speculation on my part though VPN's aren't illegal and Digiarty needs to fix their system if it is the case).

    Instead they're accusing me of using the software on multiple machines, which as I said is not true.

    It wasn't very expensive software, but that's not the point.

    It's the principal.

    They can't just decide to suspend my license for reasons that aren't true (never mind not informing me. The only reason I know of this is that I was transferring the software to another machine and uninstalled it from the machine I was working on prior – where it was working quite fine by the way.

    The only issue is one of reactivation).

    Business Response

    Date: 02/29/2024

    Please kindly re-read the email or the attached screenshot of the email.

    Customer Answer

    Date: 03/01/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this not only doesn't resolve my complaint I will never purchase Digarty software again.



     

    Regards,



    REMOVED

  • Initial Complaint

    Date:02/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1//23/2024 -I requested a refund from business 1/23/2024 because the REMOVEDsoftware I bought to install to create and edit videos would not be downloaded on my computer and work. When I tried to install it, it kept going back to the business website to purchase it another time. The cost was $27.67. I am demanding a full refund.

    Below is the communication via email that was made between the business and me.

    REMOVEDSupport
    Jan 22, 2024, 7:03 PM (12 days ago)
    to me

    Hello,

    Thank you for reaching REMOVED.

    Refunds are approved by the product manufacturer. We have sent them a message informing them of your refund request and are awaiting their reply. We will notify you as soon as we receive any updates from them.

    Depending on the internal policies of each publisher and the reason for which you requested a refund, it may take some time to review the situation. Please allow up to 5 business days for a response from them.

    If you do not receive any updates from them after 5 business days, please let us know so we can investigate the case and determine a final resolution for the case.

    Best regards,

    Rodalyn C.
    Payment Support Specialist


    --------------- Original Message ---------------
    From: REMOVED[REMOVED@REMOVED.com]
    Sent: 1/23/2024 1:54 AM
    To: REMOVED@REMOVED.com
    Subject: Re: Refund request for order #REMOVEDhttp://www.REMOVED.com




    CAUTION: This email originated from outside of our organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.


    Please cancel and refund my money. Thank you.

    REMOVED


    On Mon, Jan 22, 2024 at 6:42 PM REMOVEDSupport Team REMOVED.com> wrote:
    Dear Partner,

    We have received a refund request from one of your customers (order
    #REMOVED, made on [2024-01-23 01:15:14]).

    The reason for this request [as provided by the customer] is:

    =================================================================
    the customer is requesting a refund,
    =================================================================

    Please confirm whether you agree for REMOVEDto make this refund. If
    you do not agree with the cancellation of the order, please contact the
    buyer directly and try to settle this matter. The customer & order
    details are:

    Client Name: REMOVED,
    Client E-mail: REMOVED@REMOVED.com
    Amount: 27.67 USD
    Reference #REMOVED
    Address: - , REMOVED United States of America
    Telephone:
    Fax:
    Product: 1 x VideoProc Converter AI (Premium 365 | 3 PCs)

    If an answer is not received within 5 business days, we will consider
    that you agree to this refund request and we will proceed with the
    cancellation of the order. Our recommendation is that you always answer
    to these notifications.

    We are looking forward to your confirmation. You may also contact us by
    e-mail to REMOVED@REMOVED.com

    Best regards,

    REMOVEDTeam
    REMOVED@REMOVED.com


    Dear REMOVED,

    You requested a refund for order #REMOVEDfrom http://www.REMOVED.com made on 2024-01-23.
    REMOVEDis processing refunds as the authorized reseller of REMOVEDSoftware, Inc..

    We regret to inform you that your refund request sent to REMOVEDthe company operating http://www.REMOVED.com was not approved.
    For further details regarding this issue, please refer directly to http://www.REMOVED.com:

    Contact URL: http://www.REMOVED.com

    Support email: REMOVED@REMOVED.com

    Support phone: -

    I requested a refund from business 1/23/2024 because the REMOVEDsoftware I bought to install to create and edit videos would not be downloaded on my computer and work. When I tried to install it, it kept going back to the business website to purchase it another time. The cost was $27.87. I am demanding a full refund.


    --------------- Original Message ---------------
    From: REMOVED[REMOVED@REMOVED.com]
    Sent: 1/23/2024 1:54 AM
    To: REMOVED@REMOVED.com
    Subject: Re: Refund request for order #REMOVEDhttp://www.REMOVED.com




    CAUTION: This email originated from outside of our organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.


    Please cancel and refund my money. Thank you.

    REMOVED
    Response from REMOVEDSoftware 2/3/2024 - Please note that refunds are approved by REMOVEDaccording to the General terms (License agreement) stipulated on the purchasing website and agreed by you on the date of the order.


    Best regards,
    REMOVED
    Support URL: https://secure.REMOVED.com/support
    REMOVED@REMOVED.com    REMOVED.com>

    Business Response

    Date: 02/29/2024

    Please reply the email to REMOVED.com for the refund issue. 

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/17/24 I purchased a software program to stabilize my youtube videos. It did not work as promised so it promised a money back guarantee. I called within hours to cancel. They've been sending me stall emails and I have contacted their support number three times. I've been hung up on, lied to and told a refund was forthcoming, and stalled with emails requesting screen shots. I can't send the a screen shot on how a shaky video was not stabilized. They are refusing to refund me as promised and I've been lied to and stalled. I've attempted to resolve six times. The order number is REMOVED. They kept telling me to wait five business days for a refund but of course, this did not happen.

    Business Response

    Date: 02/29/2024

    The order is refunded on 1/31/2024. 

  • Initial Complaint

    Date:11/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    103023 I spent 21.20 a representative from Digiarty wanted to argue, call me a liar everything but a solution. I see they have misused my funds and I want and seek appropriate action in getting this refund. Customer satisfaction guaranteed or your money back and it's well in the time frame so why is this so difficult? Using a 2checkout company who cannot refund but happily takes your money is very fishy.

    Business Response

    Date: 02/29/2024

    It is refunded on 11/1/2023.

    Customer Answer

    Date: 03/01/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 



    Regards,


    REMOVED

  • Initial Complaint

    Date:07/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought winxdvd program to put video files to my computer from my dvd drive.
    I ran into several problems.
    I was asked to send screen shots and log files to fix the problem.
    I am not familiar with technical stuff and asked for a refund but was refused several times.

Digiarty Software, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.