ComplaintsforDigiarty Software, Inc.
Computer Software Developers
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Complaint Details
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Initial Complaint
05/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Digiarty... took money from my account saying it was auto renewal... after I bought and canceled the Winx dvd program last year bc the program is a total scam. I have weeks of emails and phone calls from them... ***** ma same and tech specialist is VERY rude to the point of suggesting I'm stupid. The whole program is a scam DO NOT BUY... having to dispute with bank, change my card and number dude to them refusing refund or allowing me to be deleted from their subscription renew list. I NEVER agreed to auto renew, I refuse to buy things that auto draft... they never notified me of pending charges. Stay away from this company... The program didn't rip dvds... the bonus free program never opened... I have been fighting with them for over a year... biggest regret dealing with them. They don't have contact info... any customer service goes to a different billing company that can only email a refund request...Initial Complaint
02/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a lifetime license for a piece of software, MacX Video Converter Pro though StackSocial (software made by Digiarty Software). In the past they have claimed that I have used the software on multiple machines, which has never been true though they have never deactivated it before. I suspect that they're doing this because they're experienced 'Seller's remorse,' in that I purchased a lifetime license and they don't want to honor it. I should also mention that I use a VPN (virtual private network) on my computer. Could it be creating that impression that I am using the software on multiple machine? Maybe? Since it can connect to the Internet via different locations though that's not what Digiarty is saying (and this is entirely speculation on my part though VPN's aren't illegal and Digiarty needs to fix their system if it is the case). Instead they're accusing me of using the software on multiple machines, which as I said is not true. It wasn't very expensive software, but that's not the point. It's the principal. They can't just decide to suspend my license for reasons that aren't true (never mind not informing me. The only reason I know of this is that I was transferring the software to another machine and uninstalled it from the machine I was working on prior – where it was working quite fine by the way. The only issue is one of reactivation).Business response
02/29/2024
Please kindly re-read the email or the attached screenshot of the email.Customer response
03/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this not only doesn't resolve my complaint I will never purchase Digarty software again.
Regards,
***** ******Initial Complaint
02/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
1//23/2024 -I requested a refund from business 1/23/2024 because the ******* software I bought to install to create and edit videos would not be downloaded on my computer and work. When I tried to install it, it kept going back to the business website to purchase it another time. The cost was $27.67. I am demanding a full refund. Below is the communication via email that was made between the business and me. ********* Support Jan 22, 2024, 7:03 PM (12 days ago) to me Hello, Thank you for reaching *********. Refunds are approved by the product manufacturer. We have sent them a message informing them of your refund request and are awaiting their reply. We will notify you as soon as we receive any updates from them. Depending on the internal policies of each publisher and the reason for which you requested a refund, it may take some time to review the situation. Please allow up to 5 business days for a response from them. If you do not receive any updates from them after 5 business days, please let us know so we can investigate the case and determine a final resolution for the case. Best regards, Rodalyn C. Payment Support Specialist --------------- Original Message --------------- From: ********** [********@*****.com] Sent: 1/23/2024 1:54 AM To: *******@*********.com Subject: Re: Refund request for order #********* http://www.*******.com CAUTION: This email originated from outside of our organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Please cancel and refund my money. Thank you. ******* ******* On Mon, Jan 22, 2024 at 6:42 PM ********* Support TeamBusiness response
02/29/2024
Please reply the email to *************.com for the refund issue.Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 01/17/24 I purchased a software program to stabilize my youtube videos. It did not work as promised so it promised a money back guarantee. I called within hours to cancel. They've been sending me stall emails and I have contacted their support number three times. I've been hung up on, lied to and told a refund was forthcoming, and stalled with emails requesting screen shots. I can't send the a screen shot on how a shaky video was not stabilized. They are refusing to refund me as promised and I've been lied to and stalled. I've attempted to resolve six times. The order number is *********. They kept telling me to wait five business days for a refund but of course, this did not happen.Business response
02/29/2024
The order is refunded on 1/31/2024.Initial Complaint
11/01/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
103023 I spent 21.20 a representative from Digiarty wanted to argue, call me a liar everything but a solution. I see they have misused my funds and I want and seek appropriate action in getting this refund. Customer satisfaction guaranteed or your money back and it's well in the time frame so why is this so difficult? Using a 2checkout company who cannot refund but happily takes your money is very fishy.Business response
02/29/2024
It is refunded on 11/1/2023.Customer response
03/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******Initial Complaint
07/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought winxdvd program to put video files to my computer from my dvd drive. I ran into several problems. I was asked to send screen shots and log files to fix the problem. I am not familiar with technical stuff and asked for a refund but was refused several times.Initial Complaint
05/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased digital software from Digiarty, WinX DVD Ripper Platinum based on help article on their website stating this software would convert file to a format that could be viewed on my media server (MKV format). First I tried (free trial) the software and could not find the option in the trial. Only based on the article, I figured the trial version was limited and so I paid the $65.50 to purchase the full version so that I could so the file conversion I needed. Still with the full license, I found no option to convert the file to MKV. Within 1 day (15 hours later), I determined the software could not do what I needed it to do. I sent email to support asking for refund. We went back and forth by email and they kept trying to push me to try other software. meanwhile, I had bought another package from another company that very easily does exactly what I need. The person who was responding on behalf of the company danced and danced trying to tell me to use another one of their software packages, but I did not want it; I already had a solution. I simply wanted a refund. Today, after email #6, they told me no refund would be given. I have already uninstalled the software and will not be using it. I was very kind in my communications with them, but they seem to just want my money for nothing. I will not be trusting this company nor their representatives again. They even offer a 30-day money back guarantee on their website, but they do not honor this. I don't think it's fair that they keep my money after I tried the software, found it unusable and uninstalled it within 15 hours.Initial Complaint
12/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a product from this company (Winx DVD) to try to burn a DVD to become compatible with Xbox so that I could gift it to my dad as a Christmas present. I purchased this product as a last resort. It did not work. The only reason I purchased is because the product said "30 day money back guarantee". So I thought that if it didnt work, that I could request my money back. It didn't work, so I requested and they just kept arguing and denying my request saying that I needed to show proof that it didn't work and all these other reasons. I couldn't show proof because I had returned the apple superdrive that connected my dvd to my laptop. I literally bought it because of the money back guarantee and tried to get my money back within a day. It was only like $40.Initial Complaint
07/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased software from this company on 7/13/2022 which is supposed to convert DVD's, download videos and record online content. It functioned only partially, converting some DVD's not all. It does not download content as advertised. I was only able to successfully download ONE streaming video in three days. Could not record ANYTHING AT ALL. They do not have the ability to resolve my issues-their help is limited to emails, which takes them a whole day to respond to. They must be based overseas. No chat support, no phone support, no online remote support. Emails alone will not resolve this issue satisfactorily. The cropping mechanism which is supposed to resize online content for recording does not work at all. I contacted the business and they offered no remorse, no apologies and no explanation as to why the software does not do what they advertise. Instead they tell me to "make a recording, take screenshots". The tone I got from them was that they know and are fully aware that the software does not work. They didn't seem at all surprised to hear that it does not work. I have been conned and defrauded out of my hard earned money, and I want it back..Initial Complaint
06/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a video to photo converting tool, which cam with a 30 day money back guarantee on Sat, Jun 11, 2022 at 8:40 PM. Upon using the product, the images came out blurry, regardless of the various settings I used. Immediately, at 2022-06-12 09:18 PM, I wrote back to explain what was happening and I requested a refund based upon the following 30 day money back guarantee that was posted on their website: "Digiarty Software, Inc. provides refunds within 30 days of product purchase. We'll hold the 30-day money back guarantee if our products cannot normally work with error or bug and we cannot solve it within an acceptable period of time or provide a temporary solution. Sometimes the software doesn't work well due to improper operations. We strongly suggest you contact our support team for help first with detailed problem description. One business day reply is guaranteed." As it mentions above, they will honor this refund policy IF THEY CANNOT SOLVE IT WITHIN AN ACCEPTABLE PERIOD OF TIME OR PROVIDE A TEMPORARY SOLUTION...ONE BUSINESS DAY REPLY. I did not hear back from them until Sun, Jun 12, 2022, 3:23 AM, and at that time, Adam wrote requesting to know more details and wanted me to submit screenshots to troubleshoot the problem. I had already uninstalled the program from my computer because it did not work the way I needed it to and failed to meet my deadline. As a consumer, they need to honor what they have in writing because I had a deadline to meet, which was why I purchased this instead of used a free program to ENSURE I had everything I needed to meet my expectation. Unfortunately, this company does not provide 24-7 support. 1) I could not waste more project time reinstalling the product just to capture and send screenshots because I needed my project completed that same day. I also had already found that the previous tool I was using by ***********, resulted in a quality that far exceeded this tool. I opted to continue using it in order to meet my needs.
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Customer Complaints Summary
12 total complaints in the last 3 years.
11 complaints closed in the last 12 months.