ComplaintsforChristian Counseling Associates
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Over 2 months ago, I inquired about counseling through Christian Counseling Associates. I specifically asked to only be seen by a counselor who is covered under my insurance. I was told that I would ONLY owe a co-pay of $25 per visit and that my insurance would cover the rest. However, I am now getting a bill for over $300. I have reached out over 10 times to Christian Counseling Associates. I have been told some one from billing would call me back. No one does. I have left voice messages. I've got no call backs. I've sent Emails. I've got no responses. This is completely unacceptable. Not only to lie to me about how much I'd owe for my visits, but to not get in touch with me after far too many attempts to speak with them regarding my bill. Please take action on this matter.Customer response
07/27/2023
Good morning,
This claim has been resolved.
I spoke with CCA and they have taken care of the issue I had.
You may close this claim in order to show it's been resolved.
Thanks.
**** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.