Business ProfileforOsteoStrong Greensburg

On December 22, 2022 I paid $1550.20 for a 1 year membership to Osteostrong *************** owned by **** and *****************. Osteostrong is a physical fitness program that is supposed to strenthen bones and help people with osteoporsis. This amount was placed on my **** charge card. On July 25, 2023, I received an email stating that Osteostrong was not renewing their lease and that the facility was closing and relocating to Greensburg. In the email the members were given 3 options regarding their membership. I chose the refund option which entitles me to an amount of $645. After 11 months of waiting for my refund the issue has not been resolved. I have made numerious phone calls, texts, and emails which went unanswered. I have records of these dates. At one point I was able to make contact with **** using a phone with a number unfamiliar to him. When I was able to contact ********** was promised on 2 separate occasions that my refund will be sent by the end of March and the second promise was the end of April. Finally, I was informed by a friend that there was to be a ribbon cutting ceremony at the new Osteostrong location in Greensburg on May 29, 2024. I signed up online to attend the Grand Opening sponsored by the Westmoreland County Chamber of Commerce. The evening before the ceremony, on May 28, 2024, I received a call from *******************, owner of Osteostrong Greensburg. In this call **** informed me that he was aware that I signed up to attend the festivities. He also requested that I NOT attend and stated that he will put my refund check in the mail the next day. He led me to believe that he may have been embarrased by my presence. I agreed not to attend since he again promised the refund.To this date I have not seen any of the money which he has promised.