Business ProfileforThe UPS Store

On 2/21/24 I sent a package from the UPS Store in Greensburg to Tallahassee Florida. The package contained home made cookies for my friend's birthday. The employee measured the package and told me the cheapest rate he could give me was $15.69 and that the package would arrive on 2/24/24. He then asked me to sign my name to a blank screen after I used my credit card to pay. The package did not arrive on 2/24/24 but is stuck in Roanoke, VA. I spoke with Issac G*****, Manager and he told me there was nothing he could do. I asked to speak to his supervisor and he told me there was no one above him. He said that "ground deliveries" are not guaranteed and I signed as terms of service statement agreeing to that fact. At no point was I ever told anything about my package being a "ground delivery" and that it was not guaranteed to arrive on 2/24/24. Also, I was just asked to sign a blank screen (no terms of service information on the screen anywhere) after I paid with my credit card. I assumed I was signing for the use of the credit card. I would have had not way of knowing anything about "ground deliveries" or terms of service because I was not told about either of them. I am requesting a refund of the $15.69. I assume the cookies whenever they arrive will be inedible.