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Find a Location

West Shore Home LLC has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    Business ProfileforWest Shore Home LLC

    Baths
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.63/5stars

    Average of 1,422 Customer Reviews

    Customer Complaints

    252 complaints closed in last 3 years

    118 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/24/2007

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    West Shore Home is a bath, window and door company.  The company installs windows, doors, showers, tubs and walk-in tubs.

    Business Details

    This is a multi-location business.

    Find a Location

    West Shore Home LLC has 43 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3 Crossgate Dr, Hampden Township, PA 17050-2459
      BBB File Opened:
      6/1/2007
      Years in Business:
      17
      Business Started:
      7/31/2006
      Business Incorporated:
      7/31/2006
      Accredited Since:
      8/24/2007
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of PA012954 for this business, issued by Office of the Attorney General-PA

      These agencies may include:

      Office of the Attorney General-PA

      Strawberry Square, 14th Floor

      Harrisburg PA 17120

      (800) 441-2555

      http://www.attorneygeneral.gov

      Type of Entity:
      Corporation
      Alternate Business Name
      • West Shore Home
      Business Management
      • Mr. Tomas Aleman, Marketing Manager
      • Mr. BJ Werzyn, CEO
      • Mr. Mark Deary, Director of Customer Service
      Contact Information

      Principal

      • Mr. BJ Werzyn, CEO

      Customer Contact

      • Mr. Tomas Aleman, Marketing Manager
      • Mr. Mark Deary, Director of Customer Service
      Additional Contact Information

      Email Addresses

      Customer Complaints

      252 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/13/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      This ordeal started Feb 1-2, 2023. Originally contracted to replace 2 showers in my mobile home-Master Bath and spare bathroom. I've had no issues with the spare bathroom as it was a "standard shower" replacement. The master bath has been nothing but a migraine headache. Originally the drain basin was a left side drain. The basin was not draining correctly and there was always a puddle in the shower days after a shower. West Shore Homes had damaged the vapor barrier beneath my home and when questioned about it, they said I had to have it repaired. I told them no-you damaged it, you fix it or pay someone to fix it. It still isn't fixed, which lead us to discover the really disturbing issue that I'm primarily complaining about now-structural damage. WSH has been to my house several times to replace/redo the basin. Last time was on May 18, 2023, they installed a "center drain basin". WSH workers had to cut and reposition the plumbing, which should have warranted a County Inspection (permit) due to reposition and structural change. It did not happen. Shortly after this last re-install, a contractor was sent out to quote the repair on the vapor barrier. This contractor pointed out some questionable areas of concern, like structural damage to a joist and improperly installed fernco and pvc to ABS pipe. I called the County Inspector out to inspect and he confirmed the areas of concern and wrote up a correction notice. WSH should pay to have the corrections made as outlined in the correction notice, as well as pay to have the vapor barrier completely fixed under my mobile home, according to code. They already have a quote from an insulation company, and this insulation company can also repair the plumbing issues. WSH should pay off the remaining financial obligation for this botched job, as "time served" for them not holding up to their end of the bargain-advertisement, without cancelling my lifetime warranty, as well as refund my deposit, & missed wages.
      Read More

      Customer Reviews

      1,422 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeff M

      5 stars

      07/17/2024

      ********* and **** did an awesome job! Job #J-470476. Arrived on time, very professional and neat. Finished the job timely and it looks amazing.

      Local BBB

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