ComplaintsforJ.D. Byrider

• Initial Complaint

  08/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The van was towed to the Byrider on July 19 2023. After numerous trys to contact the business. The service department *. Told us it was covered under warranty they had to order a part. That was on Thursday one week after they received it. I tried to gat in touch with them every week , twice a week and no answer. We could only get service to answer if we had the call transferred from sales. We got them on the phone that way 3 times and each time *. Said next day on or before the end of the day. Different lies every time. It is now August 13, 2023. They still haven't had the decency or professional sense to let us know any information about the van. We also have children and an elderly mom that have appointments. I need transportation. I pay monthly for that transportation. They don't care. Pleading or threatening legal advice means nothing to them. Reporting them to the BBB means nothing to them. Treating one customer like they are trearing us is unprofessional, unpleasant, rude and they need to take responsibility for selling us a car that blew out smoke from the hood and stopped running while we were driving without warning.

  Business response

  09/05/2023

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  **************** is aggrieved by the mechanical difficulties he is experiencing with the vehicle.  
  
  **************** purchased a 2012 ******** **** * ******* on April 19, 2022 from the franchise-owned Byrider location on ****************** in Wilkes-Barre, Pennsylvania.  The vehicle is covered by a 36-month, 36,000 mile service contract, whichever occurs first.  
  
  At Byrider, we work diligently to source quality parts for our repairs in a timely manner.  The oil filter housing unit was on backorder,  leading to an increased time in our service department. We apologize for any inconvenience this delay has caused. **************** was able to pick his vehicle up on August 23, 2023.
  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value **************** as a customer.  We look forward to our continued relationship.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 7th 2023 driving in my car barely made it home car is smoking and it looks like the belt of my car is shredded so I try calling JD Byrider service center again called twice no answer I call corporate and they were able to get the service center manager on the phone and made what I would call an emergency appointment for the car for Monday July 10th 2023, I tried calling the service center for an update on the car July 13th called 4 times no answer the 5th time I called I asked for sales got on call with a women in which she said my car was not worked on yet that if I didnt hear back from them by 4pm Friday the 14th to call back in which I did and of course no answer, Monday July 17th and Tuesday July 18th no call received on a car update and no answer when I tried calling, Wednesday July 19th I tried calling the service center 5 times no answer I call a 6th time this time asking to be connected to sales and a gentleman gets on the phone tells me the service center is on lunch to my name and number and says we will get back to you all this within the time of the place opening at 9am through 5:30pm, I then call corporate at 5:57 pm they get a hold of someone at JD Byrider not in the service department in which this lady proceeds to tell me they have no record of me calling to check on the status of my car and to call back tomorrow when service is open, i call them 4 times the 25th and no answer, i call corporate the 27th in which they get a hold of the service center i asked if the car was ready for pick up they said yes i physically show up to J D Byrider around 3:20 -3:30pm on July 27th and was then told that the part they was waiting for just came in and the car is not ready, it is now July 31st they have had the car for 4 weeks and i still have not heard anything on this car i am a mother of three this car is not safe and this place is not reliable on fixing their cars properly i just want out of this contract with them without it affecting my credit

  Business response

  09/08/2023

  In the case of  **************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ************************** is aggrieved by the mechanical difficulties she is experiencing with the vehicle.  
  ************************** purchased a 2013 ********** ***** on April 22, 2022 from the franchise-owned Byrider location on ****************** in Wilkes-Barre, Pennsylvania.  The vehicle is covered by a 36-month, 36,000 mile warranty, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  ************************** brought her vehicle in for mechanical issues on July 9, 2023. We work diligently to source quality parts for our repairs in a timely manner.  The timing components  that we ordered were on backorder,  leading to an increased time in our service department. We apologize for any inconvenience this delay has caused. The repairs were completed on August 23, 2023 and ************************** was contacted. ************************** has paid a total of $53 to date in repairs and the vehicle warranty has covered a total of $4783.
  In regards to the poor communication ************************** experienced we have updated our policy to start reaching out to customers daily in situations like these to ensure they are kept updated on the status of their repairs. *****************, the general manager, has reached out to ************************** to offer to cover her payments for July 20th, August 3rd, August 17th, and August 31st to help her  reclaim the vehicle if she choses. We are waiting to hear back from her.
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value ************************** as a customer.  We look forward to our continued relationship.
  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a 2014 ********* ***** with 114,000 for $14,999.00 on 6/29/2023. On 6/30/23 the car overheated after driving it about 15 miles. I called jd byider and told them what happened and they forwarded me to the service guy who told me they couldn’t look at it till Wednesday july 5th. After complaining because I had the car less then 24 hours they had me bring it in and looked at it on 7/3/23. They called July 3rd and said the car was ready that it had air in the coolant line. I drove it to work July6th and it overheated again. Check engine came on. I called and dropped it back off offJuly 7th. They didn’t look at it till July 11th and then called me they couldn’t do anything because when they drove it it didn’t overheat. Check engine light is still on. The car has been sitting at there service station longer then at my house. I had to pay for a uber to get to work. I put $200 dollars diwn plus my trade in $600 and I still without a car and having to make payments on it so it doesn’t affect mine and my mother’s credit.

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  November 12 I financed a car from jd by Rider November 13 the car starts flickering lights. Took car back they said that's what the warranty is for. Well they have the car for Three weeks starting 5 29 23 to present. I've been paying for it sance november.they say they can't figure out what's wrong with it. What can we do ?

  Business response

  07/10/2023

  In the case of *************************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ****************** is aggrieved by the mechanical difficulties he is experiencing with the vehicle.  
  ****************** purchased a 2012 ********* **** on November 25, 2022 from the franchise-owned Byrider location on ****************** in Wilkes-Barre, Pennsylvania.  The vehicle is covered by a 36-month, 36,000 mile warranty, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  ****************** brought his vehicle in for flickering lights in the dash. It was determined that the instrument cluster would need to be replaced. We sent the vehicle to a reputable third party to complete the electrical repairs needed on the vehicle. 
  We kept ****************** updated throughout the process. We have reached out to him letting him know his vehicle is completed and he can come to pick it up.
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value ****************** as a customer.  We look forward to our continued relationship.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a contract with JD and on my credit report they listed my monthly payments on my credit report wrong been waiting for ***** to get back to me for awhile and I have the text messages and he is just blowing me off about it . My contract signed with them says 188.69 bi weekly they put on my credit report I'm to pay 407 not even right. So it looks like I'm behind and they keep putting negative comments on my credit report causing my score to keep dropping I'm trying to buy a home for me and my kids and they know this also due to me telling them and I got laughed at and said oh well. I need all the negative comments removed asap thank you.

  Business response

  04/03/2023

  In the case of ******** ********, Complaint ID ********, we have investigated this matter with the full cooperation of the independently-owned ****.   *** ******** is disputing the accuracy of the reporting of her **** account to the credit bureaus.  

  First and foremost, we sincerely apologize for the delayed response to this complaint. The original and 2nd request were not received by our Franchise Support Center. 
  
  ******** ******** purchased a 2010 ******** **** * ******* on February 22, 2019 from our Byrider location in Wilkes-Barre, PA. **** has reviewed this account and can confirm that the tradeline is reporting accurately, both in the payment history and monthly payment amount. 

  *** ********’s biweekly payment amount is $188.69. She makes 26 payments per year. Divided by 12, we are required to report that her Monthly Payment Amount is $408.00. 

  At ****, we strive to achieve the highest level of satisfaction with every customer. While we sympathize with *** ********’s situation, **** is required by the Fair Credit Reporting Act, as a data furnisher, to provide accurate credit reporting. We cannot adhere to her request to have this changed on her credit report.

  Customer response

  04/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  188.69 by 2 is not 408.00 please ask them for a copy of the agreement . This company doesn't work with you and hasn't even threw covid . Never again will I choose this place nor refer any one here
  
  

  Business response

  04/04/2023

  *** ******** still believes we are not reporting accurately the monthly amount. *** ******** pays biweekly, there are 26 biweekly payments in a year which results in 2 months having three payments. The monthly payment isn’t just regular payment times two. We have to take her bi-weekly payment of $188.69 multiply it by 26 to get her year payment amount of $4905.94. Next we take the $4905.94 and divide it by 12 to get the monthly payment amount of $408.82. Which is why her monthly payments will show up on the credit reporting as $408. 

  Regarding the pandemic, Byrider enacted many types of assistance during this period, including forbearance. Our representatives were trained to respond to all requests for help during this time.  

  We have addressed every issue that *** ******** has brought forth and would like this complaint closed in good faith. 

  Thank you. 

  Customer response

  04/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  It doesn't say that in my contract.  And I shouldn't have to pay more a month than what the 188.69 times 2 comes to a month . This place is a joke . ***** says one thing in his ******** messages and then I hear something else . 
  
  Regards,
  
  ******** ********
  

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this car in march of 2022 I have had several issues with this car since purchase . The first 3 weeks the engine blew on the car while driving I had to pay 70 dollars to tow my car to they garage where they held my car for over 2 weeks I called and even made complaints asking can I please have my money back … I was told I couldn’t get my money back because I already took out a loan . After they replaced the car with a used engine I still had problems for months on in with the car I have had this car serviced over 20 times in 11 months and they never give me paper work for the things they are suppose to be servicing they told me I’m not allowed to have the vehicle serviced by anyone else but they company …. I’m stuck in a loan for almost 4 more years with them on a car that they know might not make it 2 more weeks I feel like they took advantage of me because I knew no better and I’m asking for help looking in ti this they made my payments every two weeks when I told them I only received disability so then when I asked for it to be monthly they changed it monthly’s and then added 2,000 more to my loan after I already signed pampers work for the loan amount they already did at this point I don’t know who else to contact before I take this matter to the courts this is strictly not fair and not how they should conduct business they still have yet to provide me with paperwork for any of my services.

  Business response

  04/03/2023

  In the case of ******** *****, Complaint ID ********, we have investigated this matter with the full cooperation of the independently-owned Byrider.  *** ***** is aggrieved by the mechanical difficulties she has experienced with the vehicle.  

  ******** ***** purchased a 2012 ********* ***** on March 2, 2022 from the franchise-owned Byrider location in Wilkes-Barre, PA. The vehicle is covered by a 36-month, 36,000 mile service contract, whichever occurs first.  

  There was an engine replacement early in the contract that was covered by the service contract. We are happy to provide detailed service information to *** ***** at any time. To date, *** ***** has paid $10.00 towards her vehicle repairs. *** ***** is not prohibited from having work performed elsewhere; however, the  service agreement covers work that is completed at our dealership. Having work performed elsewhere could violate the terms of the service contract. 

  *** ***** provided a Social Security Administration Benefit Verification Letter and asked **** to reset her payment frequency to monthly. A Permanent Amendment to Retail Contract was executed by **** and *** ***** on May 26, 2022. The amendment did not change any other term of the Retail Installment Contract. 

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. Byrider would like *** ***** to bring her vehicle in for a complete diagnosis and estimate for any repairs needed. 

  We cannot adhere to *** *****’s request to replace her vehicle; however, *** *****’s vehicle is covered by a 36-month, 36,000 mile service contract that will cover the cost of any eligible repairs, and Byrider will stand behind the service agreement.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value *** ***** as a customer. We look forward to our continued relationship.

  Customer response

  04/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  They replaced the engine with a used engine that’s been giving me problems since I had this car how am I not able to go else where to get this car worked on I don’t see that no where in the agreement I have asked for my money back from the first time the engine blew out and you guys rejected me my loan was for 15, when I came in to purchase the vehicle the only income I had was disability and those payments are received monthly you guys where trying to charge me every two weeks and my only income was monthly and you cause knew that you guys started to charge me monthly payments and added on a additional 1,300 dollars and said because you was switching the payment to monthly I have not had a clean ride with this car since I’ve gotten it I’m paying on a note that I can’t even operate the car and then you telling me I can’t go else where to get it fixed when. Every time I bring it to you guys it still has the same problems and the mechanics never even know what they dealing with on the car this company has been getting over on people for a long time and I still have not received paperwork for nothing that was  supposedly fixed  if you guys so called replaced the engine why didn’t I get that paper work once it was done or any other paper work I’m not done you guys should have gave me my money back when I first asked in that engine blew but u guys told me no because I was already in the loan I will be taking this further and reaching who ever I have to reach to get this resolved this has cost me money time and headache I’m missing work because of the car problem and losing money and here you guys appointments are so far out and then when you do get the car the same problem still exists and it’s very unfortunate that you saying I can’t have service else where so I will keep following up with who I need to and I’ll be taking this to the furthest extent  
  
  Regards,
  
  ******** *****
  

  Business response

  04/07/2023

  Byrider has written policies and procedures that govern our sales and underwriting processes.  The terms of the retail contract, including the payment amount and frequency, APR, and total sales price were disclosed prior to and during closing, both in writing and orally.  
  
  The vehicle service contract allows for the use of used or reconditioned parts of like kind and quality.  To ensure the quality and consistency of the parts that Byrider sources, Byrider has policies and procedures in place that govern the vendor approval and parts ordering processes.  

  *** ******’s vehicle is covered by a 36-month, 36,000 mile service contract that will cover the cost of any eligible repairs, and Byrider will stand behind the service agreement.

  Customer response

  04/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  I’ll be taking legal action against them I have proof and recordings so I’m ok thanks a lot 
  Regards,
  
  ******** *****
  

  Business response

  04/11/2023

  In the case of ******** *****, Complaint ID ********, we have investigated this matter with the full cooperation of the independently-owned Byrider.  *** ***** is aggrieved by the mechanical difficulties she has experienced with the vehicle and is not satisfied with the resolution to bring the vehicle in for a complete diagnosis and estimate for any repairs needed. Byrider will stand behind the 36-month, 36,000 mile service agreement.
  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value *** ***** as a customer. 

• Initial Complaint

  02/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  02-24-23 I was told to come get the truck. It was told to me that it was fixed. I promise to be there before 7pm that they closed. As soon as I came out of work at 6:30pm I went to to ******************* d/b/a J.D. Byrider *********************************, Wilkes Barre, PA ******* and I was rushed to the payment department talked me into a bill of $4k in expense on fixing my issues on the truck. I was given a recipe that stated they install a new ENGINE, NEW EXHAUST MANIFOLD, TIMING CHAIN, VALVE COVER GASKET, TIMING COVER GASKET, EXHAUST GASKETS, OIL FILTER. I was charged $4,000 and when I took my truck home after several minutes the engine light came on and the same problem was there. The truck is worse off from when I dropped it of 5 months ago. I turned back to ******************* d/b/a J.D. Byrider *******************, Wilkes Barre, PA ******** but it was close by the time I got there. Now I have wait till Monday when they are open. As I standby, I did an overlooked and noticed an used engine, used starter, used manifold but yet I was charged for new parts. The parts they used was all old parts charged as new parts. I was told an new engine would cost me roughly 3k. I agreed on it but instead I got a used engine. This truck was never fixed and I was charged $4,000 but the truck is worse off from when I dropped it of 5 months ago. The parts they used was all old parts charged as new parts.

  Business response

  03/28/2023

  In the case of ***************************, Complaint Number: ***-**-**-******, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ****************** is aggrieved by the mechanical difficulties he is experiencing with the vehicle.  

  
  *************************** purchased a 2006 **** F150 on February 19, 2020 from the franchise-owned Byrider location on ****************** in Wilkes-Barre, Pennsylvania.  The vehicle is covered by a 36-month, 36,000 mile warranty, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.

  ****************** service agreement service agreement states that the replacement of any part may be made with new or with used or reconditioned parts of like kind and quality at the time of breakdown at the option of the dealer. All eligible repairs were covered under the vehicle service contract. 

  The vehicle is currently in the service center. The franchise owned Byrider has found the timing was off on one bank. The timing was adjusted and the vehicle underwent an extensive test drive to ensure it was operating properly. The service center has reached out to ****************** to let him know the repairs are complete and there is no charge. 

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value ****************** as a customer.  We look forward to our continued relationship.

  Customer response

  04/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I had to pay $4,000 plus $210 for repairs they never fixed. i was told on my receipt that i received a new engine when instead i got a used engine install. the manifold was never fix. i took it to a certified auto mech.. and it was said everything they said they installed new was used items. they are making me pay for the whole thing and my engine light is back on
  
  Regards,
  
  ***************************
  

  Business response

  04/17/2023

  ****************** service agreement service agreement states that the replacement of any part may be made with new or with used or reconditioned parts of like kind and quality at the time of breakdown at the option of the dealer. All eligible repairs were covered under the vehicle service contract. 

  
  ****************** believes that his receipt says he received a new engine. The copy of the receipt he provided here states that he received a used engine. ****************** has put over ******* miles on his vehicle since purchase. While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.

  
  We were surprised to learn that ****************** was experiencing additional mechanical vehicle issues. We encourage ****************** to contact our service department at ************** to schedule an appointment so we can assess the vehicle and determine the best course of action. 

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Got a car from JD Byrider in July of 2022. The car has been in the shop for the same issues 7 times. I keep getting charged but no repairs. I am on short term disability and ***************************** at the JD Byrider branch located at **************************** Wilkes-Barre pa********** phone number ************. He stated he will repo my vehicle any times he wants to he doesn't care if it's 10 dollars..I filled a complaint with corporate office on 02/06/23 the first rep transfered back to ***** after not listening to my complaint about over charging.. not being repaired and yelled at.. the rep transfer me back to ***** where he proceeded to tell me he has no boss and hung up.on me. I then called back the same day and spoke to ***. She stated she would note the account but I can not speak to anyone higher up. I then went into the shop . I asked again for the same repairs to get done.. to no avail (heat was fixed nothing else) my previous paper work visits were not 100%honest on service part . **** in service told me due to me complaining to the corporate office he would not charge me 175 dollars. He then stated he had to take pictures of my bumper. The pervious visit I asked for a repair on the bumper and I was told no. So the day of "repair" I asked **** to put in writing that 6 issues were still not fixed due to not being able to duplicate. He started yelling stated he would not do that.. I asked for his boss and I was refused contact. He then refused to add the issues . He told me for that to be in writing I must contact corporate. He knows I will as he could see the note in my file and I'm just trying to get a new car. No test drive done even states it on paperwork. I refused to sign. Need to take the car in again as not fixed. I was told the bumper issue should have been noticed at time of sale and I did tell them and that's what previous issues included. I was told 500 to fix.

  Business response

  02/10/2023

  Consumer Complaint #********- this complaint should not logged to Jacksonville Fl location. The customer purchased at a Byrider in Wilkes-Barre PA. Please transfer the complaint to PA BB division. In the meantime we have reached out to the Byrider location to resolve with the customer.

  Business response

  04/28/2023

  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  **************** is aggrieved by the mechanical difficulties she is experiencing with the vehicle.  

  
  *************************** purchased a 2012 ********* ****** on June 11, 2022 from the franchise-owned Byrider location on ****************** in Wilkes-Barre, Pennsylvania.  The vehicle is covered by a 36-month, 36,000 mile service contract, whichever occurs first. 

  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. ****************** vehicle was briefly assessed most recently on  February 8, 2023. **************** came in without an appointment and we weren't able to diagnose anything other than low coolant causing the heat not to work properly. We asked her if she would like to schedule an appointment so we could properly diagnose her vehicle and she declined to do so at that time.

  We would encourage her to contact our service department at ************** to schedule an appointment so we can properly assess the vehicle and determine the best course of action. The issues she's having will require an extended test drive  which would require multiple days in the service center to allow for the extended drives, cold starts etc, as the intermittent issues she described could not be duplicated or detected through scanning diagnostic equipment. Byrider has in good faith stood behind the limited warranty. 

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value **************** as a customer. 

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2007 ******** from Byrider (maybe 9 months I can't remember the exact date) the check engine light turned on before I even made it home. This car was supposed to come with a warranty so I called them immediately. I have taken the car up multiple times (missing work bc this is a 2 hour drive from the town I live) to have it fixed. The first time they changed the coil packs, engine light came on half hr after I left, took it back a 2nd time they said it was the sensor but it wasn't covered under warranty so I took the car elsewhere and had the sensors changed, check engine light was still on. The 3rd time I took it down they told me to add oil and reset the light and again the check engine came back on within miles. ******* I took my car to a GM dealer and they told me it was the timing chain and I needed to have it fixed before it was too late and that it would cost me about $2000. I again called Byrider and scheduled an apt for them to do it on the 24th. I asked them how long it would take because I live 2 hours away and work 2 jobs. They told me it would be ready the same day unless they didn't have a part that they needed then they would call and let me know. I told them then I would leave my car there over night and pick ut up on thr 25th if I didn't hear anything from them. When i get there on the 25th they informed me they never even looked at my car. They know my warranty with them is almost up because they informed me of this the last time i was there. and I have been trying to get this problem fixed since I first got the car and they have been doing everything BUT fixing it. I had to take my car home with me on the 25th because I couldn't afford to miss any more time off work. I feel they knew they were selling me this car with issues from the get go and they are doing everything they can to not have to fix itu before my warranty runs out. I have been coming to them with this issue for the better part of a year and they keep pushing it off.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On my credit report I have noticed since I mentioned to this company about trying to buy my home they said a smart comment and report as often as they can with negative remarks and lowering my credit report . If you pull mine and my husband's report you will see how all except them is up and current and has been in good standings . The guy I spoke to name ***** laughed when I told him I'm trying to buy my house and don't such is causing issues . ***** is no different. I mad an agreement with ******* and it's still not good enough for them . As I'm doing the agreement. I had ********* *** helping me also. I'm writing in hopes that you can get some of these negative comments off my report . Also I have asked several times for someone to speak to and they refuse to give me someone to speak to at this company. I have messages where I have asked ****, *****, ******* and ***** it's always an exscuse or they say they will email someone to call me . Why not just give me the number ? This place is beyond shady and I gave them business 2 times with 2 different cars even after they sold me a lemon the first time. I never had this issue with Red white and blue auto and Red white and blue auto didn't put any negative comments as I paid them as well it's all because one of them or maybe more than one of them have an issue with me or my husband and they feel destroying my credit report is the only way. This is extremely frustrating and I decided to come here to see what can be done.

  Business response

  02/14/2023

  In the case of ******** ********, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC. Ms. ********** disputing the accuracy of the reporting of her CNAC account.
  
  ******************** purchased a 2010 ******** **** * ******* on February 22, 2019 from a franchise owned Byrider location on ****************** in ***********************, ************.  
  Upon Receipt of this complaint, CNAC thoroughly investigated the tradeline and determined it to be reporting accurately. ******************** can request a copy of her payment ledger through her account representative. 
  CNAC is required by the Fair Credit Reporting Act, as a data furnisher, to provide accurate credit reporting. We cannot adhere to Ms. ********* request to have this removed from her credit report.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩