ComplaintsforHalf Pint Creamery
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Complaint Details
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Initial Complaint
02/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a 6-pack of cupcakes with Valentines Decorations from this establishment for my wife for Valentine's Day. I picked up my order right when they opened on Sunday, February 12th at 11am. While driving back home, I noticed that only 3 cupcakes had the cookie dough hearts and none of them had the coconut infused chocolate bar. Their website clearly states that each cupcake is drizzled with pink and red icing, valentines day sprinkles, coconut infused chocolate bar and a cookie dough heart. I live almost an hour away from the store and was already half way home. I reached out to the store through Instagram by sending them a message with a picture at 11:30am and I also filled out one of their inquiry forms that I found on their website. It is now Thursday, February 16th and I have yet to hear from them. I can see that they read my message on ********* on Tuesday, February 14th. They even posted something on ********* on Tuesday and I commented asking if they could reply to my message but they deleted my comment. Their website states that none of their locations have phone numbers so I can't call them. The images I uploaded are of the description of the decorations from their website, what the toppings should've looked like, my cupcakes and the message I sent them on Sunday the 12th.Customer response
03/15/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Half Pint Creamery regarding complaint ID ********.
Regards,
*************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.