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ComplaintsforUntamed Boutique
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/09/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order for an item on **** with customization. The customization was specifically written as it ought to have been printed. When I received the item, the customization was incorrect, so I contacted the seller. The seller said to return the item, she would issue a refund and donate the shirt. When I returned the shirt, the seller said the item was received three or four days past the "return window." The item was being returned because it was wrong, not because I didn't like it. She is now refusing to issue a refund. I shared with her that I would be reporting her to the IRS, as she was donating an item that she received payment for. She then indicated that she would return the shirt and just put "return to sender" on the envelop, despite her confirming receipt. I let her know I did not want to be involved with defrauding the United States Postal Service. She demanded I cease contacting her. So I am attempting to resolve a refund promise through the BBB.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.