Customer ReviewsforPennsylvania State Employees Credit Union

3 1/2 years waiting for PSECU to release my dad's account after he passed away. They repeatedly state something different when I call or ask for forms they've already told me are completed. A lawsuit is pending as they have a Court Order and still won't release it because of "it's our policy," which, by the way, means nothing when there is a Court Order. Every answer has been a lie. Ill go ahead and respond to myself :For confidentiality reasons, we didnt contact you because we ran out of lies

I am writing in response to your email dated June 12, 2024, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we contacted the individual directly on June 12, 2024, and consider the matter closed.

I never had an issue with PSECU and have been a member since college (over 10 years now). In the past, the customer service was great except for the most recent occurrence. I decided to utilize the "lock" feature on a card as I am told: Heres When you Should use Card Lock If you've temporarily misplaced your card and are unable to find it, lock the card to prevent further purchases until you find it. Your card will be blocked from new authorizations until you choose to unlock it, so if you stop looking for the card, report it as Lost/Stolen and we will reissue you a new card.Long story short, my husband misplaced his wallet and was in a shady area during travel so the card was locked for safety. The lock didn't work and allowed a new transaction. When disputing this as the lock should have prevented new transactions, it was rejected because verified activity was made days later....yeah duh it was MISPLACED and the feature is meant TEMPORARILY suspend as opposed to a full lost/Stolen debacle. Don't trust them to actually lock the card correctly or trust them to take accountability for NEW transactions passing through after getting a "confirmstion". No it wasn't pending or q reoccurring bill.

Thank you for providing your feedback. For confidentiality reasons, we contacted you by phone on May 22, 2024 and are working with you directly on a resolution.

It has now been a month and I'm still waiting on resolution. In the several conversations had, it boils down to time zone of transaction versus when the card was locked and in all time zone conversions, the card would have been locked.

Beware of this place. It is a scam. They will say you are approved for a loan and give you a loan amount, then they will change the loan amount after you go to the deal and get the cat you got the loan for. I would not recommend this place to anyone. Unless you want to get ripped off. Their supervisors don't even call when they are supposed to. DO NOT GET A LOAN HERE. THEY WILL SCAM YOU. THEN DISMISS YOU ON THE ***** WHEN YOU HAVE SOMETHING TO SAY ABOUT IT.

Thank you for providing your insights. For confidentiality reasons, we contacted you by phone on May 8, 2024, and are working with you directly on a resolution.

I have had consistent customer service issues with ********************** for the last 4 years. This used to be my favorite institution to bank with. My most recent issue and reason for the complaint is I contacted PSECU on Tuesday 4/16 to report a card lost and request a replacement card. The card was placed on hold and I was told/confirmed 3x it would be at my place of residence within 5-7 business days.I called the following Friday 4/26 as the card was not yet received, nor was i provided any shipping confirmation, tracking info, or follow up from PSECU that my card was in route.I was told there was no record the card had ever been ordered, just that I did call and speak with member and card service on 4/16. This has been my customer service experience with ********************** repeatedly over the last 4 years. When I call then call back there is either no record of prior call or promised actions were not executed or followed up on and I am met with a tone and aggression on the other end when I cite the promises that were maid or claim I was misled.PSECU has also had significant issues with their ATM service after recently switching off STAR by their own admission to me on calls when I was unable to remove or deposit funds at multiple other federal credit unions while using a PSECU ATM card.As a courtesy for the misunderstanding PSECU said they would over night/rush order a card to me free of charge and repeatedly told me it would ship out and be in my hand by end of day Monday 4/29 It is now Monday 4/29 and per the tracking info provided (only when I called back yet again and insisted on it) the label for the card was just requested/created at 8:38am EST today, and the PSECU is now saying they make and made no such promises as their cards are handled by a 3rd party and they cannot control ***** shipping, though it appears the label was just created today not Friday as indicated.PSECU has insisted their is nothing they can do or will do to make up for the inconvenience.

For confidentiality reasons, we attempted to contact you by phone. Unfortunately, we were unable to reach you. We appreciate your feedback on this matter. If you need any assistance, please do not hesitate to contact us.

Created a promotion called find the right note.The terms are very confusing . Then if sign up in the middle of the month its more difficult to meet the requirements. I tried to talk to someone but kept getting kicked off the chat,Then the manager got disconnected I will never refer anyone and Im closing my acct. these people are scammers

Thank you for providing your feedback. For confidentiality reasons, we responded to you via a mailed letter on March 7, 2024, and consider the matter closed.

Don't expect to use your money if you leave Pennsylvania once you deposit it with psecu. Even if you notify psecu of your travels, your cards will be blocked becsiee they forgot to change a setting. I've watches this organization devolve over 30 years from an efficient cutomer service oriented credit union to an unwieldy bureaucracy where it takes 5 minutes to get to someone on the phone because of an inefficient voice mail menu and a place that treats all clients like they only live and spend money in **.

Thank you for providing your feedback. For confidentiality reasons, we contacted you by phone on May 2, 2024 and are working with you directly to address your concerns.

Absolutely horrendous customer service. Have reached out multiple times for an issue and received no response. They also cheated me out of the last $100 of the $300 bonus offer which I was supposed to get. Never ever use this bank.

We appreciate receiving your feedback as we take our members' concerns very seriously. For confidentiality reasons, we attempted to contact you via telephone on several occasions and were unable to reach you. We have taken action to resolve your concern. If you still need assistance and wish to discuss further, at your earliest convenience, please contact us at ************** and we will be happy to further assist you.  

They continue to add onto my loan with “collateral protection” despite sending my documents to prove my insurance several times. I currently have an extra 275 dollars on my loan due to their negligence and sending me an email stating “they’re unable to update my account”

Thank you for providing your feedback. For confidentiality reasons, we contacted you by phone on February 13, 2024 and are working with you directly on a resolution.

PSECU is holding my 18-year-old daughter responsible for a check that she deposited that turned out to be fake. They immediately cleared the check and then 5 days later said the check was fraudulent. This was after she was contacted by the company that issued the bad check, and they said they overpaid her and she needed to send back half of the money. So now, even though PSECU cleared the check originally, they are demanding she pay back the missing money. Their security department was horribly rude and disrespectful to her. They actually told her to get a job and pay back the money. Their customer service department was also rude and condescending and offered no help. We have made a complaint to the PA Attorney General's office.

The individual that submitted the review is not listed as a member or joint owner on a PSECU account. As a result, we are unable to provide any information that may or may not exist.