ComplaintsforHershey Creamery Company
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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Their butterfat percentage claims are false. They should not qualify as real ice cream. I have been selling their product for 15 years and my last 2 salesman and the branch managers advised me to swtich to other companies because of Hershey Creamery Company's false advertisement. I thought the information was simply from bitter employees that quit but paid my own money to a 3rd party to test and they were not 10%. I have since reached out to other local businesses to do the same and we all had the same result. We have filed with the usda/fda with our results and we are all now waiting on further updates.Business response
01/04/2023
Hello *******,
I am writing to confirm that Hersheys Ice Cream has received the notification of the complaint from ************************* of Hollendale, NJ.In the complaint, ****************, claims that we are not adding sufficient bufferfat into our products. He explains that he paid to have a 3rd Party test the butterfat in our ice cream. We would be interested in reviewing the results of the 3rd party testing. This would allow us to see the flavor that was tested (this could affect the final results), the method and instrumentation used to determine the butterfat.
Hershey Creamery Company conducts routine testing on all pasteurized mixes prior to the freezing process. The sample is tested to confirm the Butterfat and Total Solids present in each lot. This ensures that our ice cream mix meets the Standard Identity for Ice Cream prior to being flavored and having inclusions added. The addition of inclusions and flavors have a direct affect on the butterfat in the finished product. These ingredients are able to increase or dilute the final butterfat amounts.
We are willing to share the results of both the mix testing and finished product testing with the USDA/FDA involved in this investigation to remove any doubt that we are not providing the products that we guarantee. We have attempted to contact **************** directly through the contact information provided. However, the phone number provided is not real and the address cannot be authenticated as NJ does not have a ***** zip code designation. We would consider this matter closed in regard to the BBB and will follow up with the regulatory agency directly when required.
Thank you,
*******************
Regulatory and Nutritional Compliance SpecialistHershey Creamery Co.
301 ********************************************************, ** 17101
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.