ComplaintsforNotary Association of Pennsylvania Company
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Complaint Details
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Initial Complaint
12/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Last year I had took a course towards getting my notary license. I then submitted the application to take the exam as that is the process for this. I never received an email to take the exam like I was supposed to. Also this was during COVID and I had a lot going on. I was not aware of any time limit that this had to be completed. I finally reached someone and they told me that my time had expired and there was nothing they could do to help me which meant that I have to re-pay to do everything again. I could not get in contact with them until after my time expired which wasn't fair to me.Business response
12/20/2021
********************* is NOT our customer! She has mistaken us for another company.
Please REMOVE this complaint from our records - we have no communication, payment or record of ********************* in our system.
************** needs to find out who she sent her money to and contact that company immediately!
If ************** cannot get that company to provide what she needs, we would be more than happy to assist her in obtaining her notary commission.
Thank you,
Robert *. N***********
President/CAO
Notary Association of Pennsylvania, Co.
**************
www.NotaryBonding.com
Customer response
12/30/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.