ComplaintsforFour Star Auto Exchange
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a car from them after I was promised a 90 day warranty on the engine and tyranny. All he did was write "90 day warranty on engine and transmission" on the sales receipt. A week after pulling it off the lot the check engine light comes on. I made an appt with my garage and they found a leak in the engine. After messaging the sales guy about the problem he proceeded to tell me the warranty goes by the miles and only covers major problems, specifically the engine and transmission and to call him. After I replied telling him I wanted to keep our conversation in writing I never heard from him again, even after I reached out numerous times. They also lied about the car being in an accident. After doing some research I've found out a lot of other people have had problems with them selling faulty cars too and they had another business that was shut down for scamming people the same way. Someone needs to do something permanently about these guys.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.