ComplaintsforWarmly Decor
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Complaint Details
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Initial Complaint
04/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Transaction date 11/4/22. We purchased lighting fixures from this company, only to be shorted one of the fixtures, and the other one was received damaged. We attempted on multiple occasions to contact them to have this corrected, but have only gotten responses maybe 1/3 of the time. We are looking for compensation in the amount of $300.90 for the fixtures, plus approximately $100.00 in freight chargesBusiness response
06/10/2023
Hi there, we have processed and shipped the replacement orders as requested by the customer.Customer response
06/12/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: They advised us they were shipping the replacements no charge, but they charged our company credit card for the purchase of these replacements; they did NOT ship them no charge. Please see attached e-mail with the confirmation of the charge.
Regards,
*********************Business response
06/13/2023
Hi there,
So sorry for any confusion but the replacements for the original order (Order ID #***** dated November 9, 2022) were sent free of charge.
A different and new order was placed by the customer for the same items. Attached is the order page dated April 24, 2023 -- ************************* placed this order on Online Store (checkout #**************).
Initial Complaint
12/18/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Sept 10th delivered. Incorrect light globe plus discolration of light fitting was not noticed until installation and sourcing of light globe. poor quality fitting. Due to covid lock down we couldnt get electrician to install with 30 days of receiving goods. Different shades of white and yellow wasn't noticeable until the globe was turned on . Sent 8 emails and finally got response - satisfaction gtee is only 30 days . Receipt ***** Paid $479 AUD Product ***** modern ****** wall lamp small 47 inch warm white. Photos sent to supplier of merchandise quality defect on 15th Dec 2021 Seeking full refund due to merchantable quality Plus a return address to return defect item. Misleading on website 90 days guarantee not 30 day promise.Business response
02/02/2022
Order was refunded on January 1, 2022Initial Complaint
11/02/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased items from a China based company totaling $500. Since they were not UL listed, my electrician would not install, so I wanted a refund. After months of contact they finally agreed to us choosing another product, which they now refuse to send me. So now they have my returned items and my $500. No one will call me nor is their phone number working.Business response
12/18/2021
Customer's order was delivered on May 17, 2021 https://www.**************************************************************************** and our return policy covers only 30 days from delivery date.Initial Complaint
10/18/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
The company advertises returns but will not tell you where or how to return an item. I have had numerous emails from a woman named ******* asking for pictures and dimensions . After I send them no response and no way to reach anyone. I want to return these items.Business response
11/20/2021
Customer has been issued a refund on October 26, 2021.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.