ComplaintsforPark Harrisburg
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/24/23 I was issued a ticket for not being 20ft from a cross walk at an intersection. The problem is they consider every end of every street a crosswalk. I was parked on a one way road with no stop signs, yield signs, roundabouts, or stop lights which indicates that it was indeed not an intersection so I did not need to be 20 ft away. They think because there is a curb ramp for wheelchair/stroller access it deems it a crosswalk. The problem is if you try to appeal they just say "valid ticket" and don't even try to look into it. They are right and they know there is nothing you can do about it because if you take it to court and lose you owe more money and that's how they prevent you from attempting to fight it because they know they are wrong. It wasn't an intersection and I wasn't parked on said "crosswalk"Business response
06/29/2023
Hello, I have attached a picture of ********************* car at the time the ticket was issued. I have also attached the crosswalk ordinance that states you must be parked 20 feet away from crosswalk and the third attachment is a case study that was done explaining the crosswalk in even more detail. Please let me know if I need to do anything case to resolve this case.
Thank you,
*******************
Senior Manager II
Customer response
06/29/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: In "ordinance for crosswalk" which was sent via pdf Title 75 section 3352 subsection (a)(1)(iv) was highlighted by the senior manager of Park Harrisburg, this states you are not allowed to stop, stand, or park a vehicle on a crosswalk. The evidence I presented clearly shows I was not parked on the crosswalk nor was I parked at an intersection because there are no traffic controls there and the ticket I received was invalid and wrongfully administered.
Regards,
*********************Business response
06/30/2023
Hello, A crosswalk is for pedestrians to cross a street, this is clearing a ADA ramped crosswalk for pedestrians to cross this street.
Thank you,
*******************
Senior Manager II
Customer response
06/30/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
1. I was not parked on the crosswalk so the crosswalk was clear for any pedestrians to cross safely and 2. I was not parked at a crosswalk at an intersection so that negates the 20ft rule in which my ticket was given for. That being said and the evidence shows my ticket was invalid and they refuse to admit they are wrong.
Regards,
*********************Business response
07/03/2023
Hello, A crosswalk is where pedestians cross a street and she was parked within 20 feet of it.
Thank you,
*******************
Senior Manager
Customer response
07/03/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
The law states you must only be 20ft from a crosswalk if you are at an intersection and I was not at an intersection, therefore I did not need to be 20ft
Regards,
*********************Initial Complaint
05/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged for expired time at parking zone @1047 when my expired time was 1123. When I tried to file appeal, had difficulty uploading my documents then received a message saying they found no payment.Business response
05/25/2022
When the individual paid for parking with ParkMobile they chose the wrong city under the **** zone. Harrisburg rate in zone **** is $4 per hour, the zone that was chosen was a city that charges .50 per hour and was in central time zone.I have attached four documents that explain my explanation.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.