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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not liable for this debt with ***************. I do not have a contract with FBCS inc. They did not provide me with the original contract as requested.Business response
07/21/2023
FBCS has not had any contact with the consumer. FBCS has requested copies of the original documentation be sent to the consumer for review. FBCS is not a credit reporting agency and can make no comments regarding credit reporting.Customer response
07/28/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
06/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ******* ******* I do not have a contract with FBCS INC LLC, they did not provide me with the original contract as i requested.Business response
07/06/2023
This account was placed with FBCS by our client on 11/08/2022. We have no records that the consumer asked for a copy of the contract or any documentation. This account was closed and returned to our client on 04/11/2023. FBCS is not a credit reporting agency and can make no comments regarding credit reporting.Initial Complaint
06/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I keep getting phone calls from this business. Calls come from different phone numbers but same business. I don't owe any money, they have the wrong person. Stop contacting me.Business response
06/27/2023
We have marked the number provided as a bad number in our system of record.Initial Complaint
06/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been reached out to by this company. The man was rude and demanded I confirmed who I was and then proceeded with just give me the last 4 of your social and date of birth I have them both anyways? Weird. I have zero debt! I resolved this with a lawyer years ago.Business response
06/27/2023
************************** account was placed with our office on 05/19/2023 for collection by our client. When speaking to a consumer to ensure we have the correct party on the line, we ask the consumer to verify 2 pieces of information. This is to confirm that we have the correct party on the line and do not release any information to an incorrect person.
We have notated that this was resolved with a lawyer years ago and have placed the account on hold pending review by our client.
Customer response
07/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
05/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
FBCS calls me ALL day EVERY day. I don't know who they are why they are calling. I answer they hang up. I block then all day long. They call from many many phone numbers. At this point it's harassment. I'm 69 years old and way to old for this nonsense. Please stop pleaseBusiness response
05/31/2023
FBCS has marked the account with the consumer's request for no further contact from us and we have closed the account back to our client.Initial Complaint
05/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Over the the 3 weeks the business has been contacting me. I have answered and explained the debt is not mine and stated that it was handled in court and gave them copies of the legal documents and everything. Told them I have not gone by the name associated on the account for over 2 years and that the accounts were opened as well without my knowledge. There has been holds on my credit as well because of identity theft and this can be verified however they keep calling and such saying I am still responsible for the debt. I asked for mailings as told by my lawyer to do and they gave me the address they have on file. I have not lived there since before 2020. Its getting ridiculous with the calls and stuff.Business response
05/21/2023
We have forwarded this account back to our client for handling. We have marked the account with the information provided by the consumer and will not longer be handling this account.Customer response
06/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
05/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
FBCS calls me every day and never leaves a message. I would prefer an official letter regarding any debts. Please remove my number from your list. ************Business response
05/31/2023
FBCS has removed this phone number.Customer response
06/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
05/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This business keeps calling my phone multiple times a day from different numbers! I’ve asked them to stop calling several times if I don’t answer the calls they start sending emails! They claim they are contacting me on behalf of ********* ******* but I haven’t received anything! If the calls and e-mails don’t stop I will be forced to file charges for harassmentBusiness response
05/31/2023
This account was closed and returned back to our client on 05/18/2023.Initial Complaint
05/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Today, I was informed that your company assumed ownership over a debt that I allegedly owe. I have not received a debt validation letter from your company. I dispute the validity of the debt and request verification of the debt including but not limited to the identity of the original creditor for the alleged debt; any agreements for credit made between the original creditor and me; any documents evidencing transfer of ownership of the alleged debt; the original account number and any subsequent account number(s) used in relation to the alleged debt; the amount of the alleged debt including each item allegedly charged to the account, when it was charged, and the amount that was charged for each item; and how you determined the amount of the debt that you say I owe. Please include any late fees, over limit fees, default interest rates, membership fees that you counted in figuring out how much I supposedly owe. Additionally, I have a disability and request a reasonable modification pursuant to the Americans with Disabilities Act. See also ******** ******** ***. v. **** ************ ***** of New England, 37 F.3d 12, 19-20 [1st Cir. 1994] (holding that "public accommodation" includes "providers of services which do not require a person to physically enter an actual physical structure"). Specifically, I request that all communications between your company and me occur through e-mail.Business response
05/31/2023
FBCS was working this account on behalf of our client. The account was placed in our office on 01/11/2023. A letter was mailed to the address on file on 02/14/2023. This account was recalled and returned to our client on 05/10/2023.Initial Complaint
04/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have contacted this agency numerous times for proof that I paid them. They collected a debt that I owed to a bank and my CREDIT REPORT keeps showing that I didn't pay. 4/13/2023 I spoke with someone again and they gave me the receipt line number. Each time they say that they sent a letter via mail or email, I NEVER get it. The same way that they called and harassed me about a payment plan and sent me a bill is the same way that they need to send a receipt ASAP, even if its certified mail! Stop sending people over to automated lines when real people on the phone can resolve an issue quicker. 5 days have gone by and still no emailed receipt yet..They are lying only input dates that we called. No proof of sending nothing to people who are trying to get their credit right. The funds were automatically drafted from my bank accountCustomer response
05/23/2023
I have finally received a letter from this agency! Thanks!!
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Customer Complaints Summary
117 total complaints in the last 3 years.
38 complaints closed in the last 12 months.