![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBlinds And Drapery Showroom
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I contracted on 1/14/21 for a 199 inch custom shade for $5077.29, with $2600 check #*** down payment 1/18/21. On 7/12, an installer came with a 119" shade, 80" too short. After trying to reach ************** several times, when I finally got a hold of him he was rude and non-committal but a 199" shade was installed on August 20.Problem #1: The pull mechanism is inadequate. The shade is so heavy that it bruises my hand to try to pull it. After 3 tries, the pull chain broke because it is not strong enough to raise the shade. Problem #2: The 119" shade had the mechanism on the left side, as ordered. The 199" shade has the pull mechanism on the right side, which is not accessible.After several emails, ***** only solution was a screenshot of a chain connector from ******** Since every link is of the same weakness, connectors won't fix it. The shade is inoperable and useless. Request: New mechanism with guarantee and left pull or removal &Invoice: ********Business response
10/15/2021
***************** ordered a 200" fabric and lined roller shade. Which is a very large and heavy shade. I suggested to her that we do 5 individual shades because of the size and weight of one big shade. In my 30 years in business No one has ever made a shade that big. We use the best clutch system on the market to roll this shade up and down. My installer showed her it is the same weight of her broken roller shade she already had.
we gave her exactly what SHE wanted. She is older now and the cord hurts her hands. There is nothing else I can do. She wants one big shade!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.