Business ProfileforSea Gate Services, Inc.

We were moving from United States to China and we signed a contract with ******* International Movers (*******) to pack our luggage and send it to China. Sea Gate Services Inc (Sea gate) is a partner of ******* International Movers, and they were in charge of the actual work. On June 14 2022, we signed the contract with *******, and on June 21, Sea Gate packed and took our luggage from my home. We were waiting from then. However, according to *******, Sea gate lost track of the luggage and was not able to find them anymore. In the communication, ******* kept giving us false information: e.g. On Sep 07, ******* told us the luggage has been put into a container and about to ship to China, but actually our luggage was sent to a wrong place and they don’t have any clue where it is. From what ******* say, looks like they are ready to settle this case by simply paying us some penalty, which is totally not acceptable to us. The luggage contains a lot of personal items with our 18-year memory in the United States, and we can’t afford to lose it AT ALL. ******* seems to take it very lightly. I can’t find *******’s business name in BBB. I was shocked that ******* can operate in the United States without a formal business name or registration! They are not capable of tracking their cargos and they kept giving false information, which means they are not qualified for such service. Here I file a complaint on Sea gate and *******. I strongly urge Sea Gate to locate my luggage and send it to us ASAP. I also hope BBB can thoroughly investigate *******’s qualification to operate in the United States. If they don’t have such qualification, they should immediately quit the United States market to avoid such tragedy happen to other families again.