ComplaintsforRed Roof Inn
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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Checked into the Red Roof Inn in the late evening of 5/28. My family just got off of a 20 hr ride from Houston, TX. We checked in and went to our room to find complete filth. I went to the front desk to make a complaint and received an apology and a room change. The bad thing about it was, the room that we were offered, was not a secure room. The manager stated that the door locked from the inside but if someone were to walk by and push the door, it would open. WHO WOULD MAKE SUCH AN OFFER! The manger also went from room to room trying to find clean towels to give to my family. Looking at the towels, they were filthy too! I chose this hotel because i receive discounted prices for VETERANS as well as I’m from the area and I am so disgusted that we got off of a 20hr drive from Texas and could be comfortable. We then had to pack up to try to relocate elsewhere. THIS IS UNACCEPTABLE and I will be calling the health dpt as well. I never received my refund either! PISSED VETERAN OF AMERCIA!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.