ComplaintsforTaylor Chevrolet Toyota of Hermitage

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1 Equinox leased 1/05/21. Issue with not starting on02/17/21. It had 531 miles on it . Eventually started. Dear ship refused to see it. 2 again did not start on Father’s Day June 20/21. Dealership told us not to try to start it and we did not start it however the tow driver started it to get it on the flatbed. Dealership had it for a week and informed us it could not replicate the problem. 7/2/21Told us to come and get it. 3. Driving to Greenville in storm and windshield wipers would not work. Worked later. 4 Again driving in a storm and engine started to sputter. Pulled into parking lot and waited for rain to stop. No sputtering. 5. 11/24/21 Husband going down a steep hill into a town and engine completely quit. With difficulty he got the vehicle off the road and after many attempts got it started. Parked at a business and turned off vehicle and it would not start. Finally started but would not move. Arrived home . Called dealerships and Eric? Came and saw engine light was on . Told us he would be there the next morning to take it in. Never showed up. Called dealership manager Rich D******* and he would look into why no one came. Eric”forgot” came at 5 and engine light still on. Towed car to dealership. Didn’t hear anything for a week and a half. Husband called dealership and the person that answered the phone said that yes they had our car on the lot but no one knew why it was there and they had no keys. No one called us to question this. Apparently Eric had taken the car and had left for an emergency and had the keys on his desk. We are very sorry about the emergency but where we worked a person had to report to their supervisor in a reasonable amount of time to review the workload to be completed. We are now working with Chevrolet customer care and the dealership was to call us regarding an appointment to bring it in to be checked again. Did not call us. Will not work with us . Just tell us they can’t fix it. we need other options Dangerous situa

  Business response

  03/04/2022

  We have reached out to the customer to discuss the current concerns with the vehicle. Due to the history and current concern, we are working with the manufacturer to try and reach a resolution or work with them to get out of that vehicle.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Bought a car from Taylor Toyota in October 2021 when in finance was never told that they had added gap insurance to my loan. On the next day when i sat down to read my contract i noticed what they had done i contacted the dealership and told them that i did not want that insurance in my loan i was told from the finance dept that the bank required it to approve the loan i contacted the bank which said that was not the case and not true but the will cancel the contract but as of today it has not been cancelled and i as the consumer i am paying interest on the amount of the loan financed with the insurance in it the bank is really not helping to resolve the situation i want a total refund.( Thank you in advance)

  Business response

  12/10/2021

  Protection products offered by the dealership are optional and in the event of cancellation, we reach out to the purchaser of the vehicle to review their cancellation and take necessary steps to get the cancellation processed. In this case there were multiple points of contact and a misunderstanding on our end of what the customer wanted.  We made contact with our representative from the bank (Wells Fargo) and, once the customer signs the necessary forms that Wells Fargo provided to them, the product will be canceled and the loan principal will be reduced. 

• Initial Complaint

  10/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/02/2021 I located a Toyota Tundra at Taylor Toyota/Chevy in Hermitage PA listed at 49,999. I called to verify the truck was there and my wife and I took the hour drive to test drive the vehicle. After spending over an hour at the dealership we decided the vehicle was for us and we would attempt to purchase. To our surprise the dealership chose to add $5000.00 to the listed price of $49,999 and stated it was "due to the market". I told the saleswoman I was not willing to pay more than the listed price and the response I got was "this is what we are doing".This is false advertisment and wasted several hours of my life I can never get back. The trip would have never been made had the dealership been up front and honest about the price they had the vehicle listed at.

  Business response

  10/06/2021

  The customer called to check availability but did not inquire about the pricing. Our sales consultant tried to open a dialogue with the guest but he seemed in a hurry to end the call. Occasionally there are errors in equipment and pricing therefore we urge customers to confirm prior to visiting. If an error is brought to our attention, we take immediate action to correct it.

• Initial Complaint

  09/02/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I contacted Taylor Toyota of Hermitage on September 1, 2021. I called sales about the availability of a Toyota Tundra. A woman named Taylor answered the phone and kindly said the vehicle was available and sent me the msrp of $55,135. She then alerted me that there was a $10,000 mark up, totaling the truck to $65,135. I told her I was not interested at that price, but thank you. I ended the call and 30 seconds later she called back offering $60,000. We went back and fourth with her sales manager, chuck, and agreed on $58,135. I quickly sent her my credit card information for $1000 deposit that night and made plans to visit the dealer in 3 days to pick up the vehicle. The next morning I secured financing thru my own credit union. Half an hour later the dealer told me my deposit was never taken and the truck had sold to somebody else for $65,135. Very sad.

  Business response

  09/07/2021

  After working with our sales consultant, this customer agreed to a price. Our Sales Manager (SM) went to our General Manager (GM) to inform him that we were possibly making a deal, only to find out they were already working with other clients on this vehicle. SM called this customer back first thing Thursday morning to inform him that there were customers in front of him which he had to give the first right of refusal to.  When SM later called the customer on Thursday evening to inform him that the truck that was on the ground was in fact sold, he asked what it sold for. SM did tell him what the selling price was. SM also told him we had another unit allocated to us that had a bedliner. The customer asked if we would have to re-negotiate the deal on the incoming unit, to which SM replied yes as we would be working a different truck. When he asked if we would take a deposit on the incoming truck, SM did tell him that we were not going to take deposits on vehicles without a firm ETA. However, SM did tell him that I would contact him with the first right of refusal to rework the deal. He said no thank you and hung up.

   

  No deposit was ever taken on a vehicle as stated.

  
  

  Customer response

  09/08/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩