Business ProfileforHershey Lodge

The initial date of the problem was over 12 months ago and the most recent problems have been finding room availability to accommodate the issues from over 12 months ago and once they find out that the rooms were comped, they said that they suddenly didnt have any available. They just attempted to do this again and they are not honoring what they said they were going to do. We had so many issues in the past and we were supposed to have complementary rooms. Management is lying and failing on every level of this and it seems because they have only a couple of rooms left. theyre failing again as they keep lying to me about what theyre telling me on the phone and I even ask them to confirm what we discussed due to calls being recorded and they say they listen to them but cant tell me any info from the calls. When they call me back and tell me that they listened to the phone calls, and then they tell me that they didnt record the phone calls. Its constant flip flopping and lying. This is wrong on every level and we expect to get our two nights in a suite thats complementary as we were told multiple times. This would now be the 2nd time Hershey has done this and both times we already told our children about. They are devastating these kids.