ComplaintsforStuckey Automotive

• Initial Complaint

  06/19/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I purchased my 2019 Jeep from Stuckeys in ************ back in February 2022. At this time, nothing seemed out of the ordinary on the vehicle and we proceeded to purchase it for a little over ****** dollars. We are now looking for a vehicle with more room as the Jeep is no longer fitting our needs. Come to find out from another dealership that Stuckeys didnt tell me my car was in two severe accidents before I purchased the car, as they did not provide me with the Carfax report. In each accident, the front end needed to be replaced, and the airbag deployed twice. I was also heavily overcharged as when my car came out in 2019 its estimated value was $****** at that time. This means that my car's current value today sits at ******, and I still owe over ******, and then once the dealership purchases my vehicle it will be junked since they cannot insure a car once an airbag has been deployed. I have tried to reach out to Stuckeys, but they refuse to answer my calls or give me the time of day. I am now in a situation where to get into another vehicle I must come up with at least $5,000.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my car in after I hit a deer, I have had so many problems. Car was dented & damaged while being repaired, the car was not clean and grease finger prints in the car, upon picking up my car it over heated, my heated seats not connected, I was pulled over due to the lights not working and no inspection sticker, took it back numerous times within June-Aug 2023, then Nov 2023 in a snow storm my wipers locked up, was told that they put the wrong windsheild on my car and wipers, window and motor was replaced. In April they locked up again and was in another state, had to have the wipers and motor replaced again, within 30 days it happened again. The manager ******* then finally met with me and stated they wanted to make this right and get me in a new car. They then told me I needed money down after taking days to figure out a solution. I have PTSD and have had 3 incidents in my car within 6 months that my wipers locked up in a rain or snow storm not being able to see and terrified on the highway. I have never had such an awful experience with a dealership or ******** center, those are the major complaints, I could add more & have videos of my wipers not working. I am not safe in my car, I experience extreme anxiety driving when it rains out of fear that this will happen again. This was a 2023 brand new car, that had 6000 miles on it when Stuckey ruined it. I would like a replacement or financial compensation. I have filed a complaint with Subaru and they offerred assistance with a new car. They know that I was mistreated & my car was never repaired correctly. I have attached paperwork and pictures. The 1500 I paid was my deductible. My car is under ******** & was also told by anohter dealership that all the recycled parts they used can void my warrently, I was never consulted during the repairs, I had no one overseeing my repairs. No one even reviewed my car or the work done. Worst experience with a car and business, I have an unreliable car and PTSD from Stuckey.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  WELL BACK IN AUGUST OF 2013 I WENT OVER TO STUCKEY SUBARU IN HOLLIDAYSBURG PATO SEE IF I GAT MY WIFE A USED VEHICLE. WE CHECKED OUT A COUPLE VEHICLES AND PICK A 2018 FORD ESCAPE SE MY WIFE TOOK IT FOR A TEST DRIVE EVERYTHING WAS OK. WHEN I GOT IT HOME AND THEN PARKED IT THE CAR PORT. A LITTLE TIME LATTER I HAD TO GO OUT TO GET SOMETHING AT THE STORE GOT IN THE CAR AND STARTED IT UP BACK OUT THE CAR PORT LIKE I USALLYDO AND PUT IN DRIVE TO GO DOWN THE ROAD AND THEN I NOTICE LIKE A CRUNCHING NOISE COMING SOME THE FRONT RIGHT SIDE LIKE THE BRAKES WHERE GRABING I CALLED THEM ABOUT IT THEY SED TO BRING IT OVER I DID HAVE A EXTENDED WARRANTY PLAN AT THE TIME TOOK IT OVER THEY GOT THE CAR AND I TOLD I DID NOT HAVE THE $100.00 DEDUCTABLE AT THE TIME THEY SAID THEY LOOK AT IT ANYWAY TOOK ABOUT 2 HRS. THEN THEY TOLD ME IT WAS A FORD ISSUE TOOK IT NEXT DOOR TO THE FORD DEPARTMENT WAITED ANOTHER 2 HRS. I WAS IN THE WAITING ROOM AND A GUY COME OUT AND TOLD THAT THEY GREASED IT I SAID OK THANKS.GOT HOME AND PARKED IT I WANTED TO CHECK IT OUT SO BACK OUT AGAIN AND IT DID THE SAME THING.THEN CALLED THE NEXT DAY AND CANCELED THE EXTENDED WARRANTY ON THE CAR.I WROTE THE ARTY.GENERAL IN PA AND TOLD THEM ABOUT WHAT HAPPENED ABOUT A WEEK LATTER SUBARU CALLED ME TO BRING THE CAR BACK OVER IN WHICH I DID THEY GAVE ME I LONER CAR THEN I GOT THERE I HAD A MECHANIA CUME OUT AND WE WENT FOR A RIDE TO SHOW HIM WHAT IT WAS DOING THIS ONLY SEEM TO HAPPENED WHEN YOUR ON A GRADE GOING DOWN HILL SO I FOUND A SPOT AND TURN THE CAR AROUND WITH HIM IN IT SO HE COULD HEAR WHAT IT WAS DOING IN WHICH HE DID TOOK IT BACK TO THE SERVICE DEPT.HE TOLD ME THAT HE WOULD CHECK IT OUT FOR ME IN WHICH I DONOT THINK HE DID ANYWAY I STILL HAD THE LONER CAR 2 DAYS LATER I CALLED THEM AND A PERSON MANED KIM TOLD THAT WAS NORMAL FOR THAT CAR TO DO THAT IN WHICH I HAVE BEEN AROUND LOTS OF CARS AND THATS NOT NORMAL FOR ANY CAR TO DO THAT ITHINK IT'S IN THE ROTOR OR CALIPAR AND I TOLD THE CAR SHOULD NOT PUT ON THE LOT.

  Customer response

  02/27/2024

  ***** ***************** ***** **** *** *** **** ** ***** ** ******** ******* **** ******* *** *************************
  
  I SPOKE TO ***** A COUPLE OF WEEKS AGO AND MY NAME IS ***** ******* AND I WAS GOING TO UPDATE ON THE CAR I WROTE ABOUT THAT I HAVE ALL PROBLEMS SO FAR HAVE BEEN TAKEN CARE OF WITH THE VEHICLE THANK YOU VERY MUCH FOR ALL THE HELP YOU GAVE ME WITH THE CAR AND THANKS AGAIN.
  
  **** **** ***** ******* ************************
  

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased an extended warranty for my 2018 **** edge which covers all electrical problems. The wiring that runs along my windshield malfunctioned causing smoke to enter my interior and burned my windshield. It has since cracked due to the high temp. They are not willing to replace my windshield due to the electrical prob which should be covered with my warranty. Their electrical prob caused my windshield to heat and Crack. They will not honor their warranty.

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of transaction 8/28/2023.Attached is a letter that I emailed on 10/13/2023, to Mr. ********************** and to ***********************, service manager in the ** Store in *******, **. I have not heard back from either and sent a follow up email two weeks ago.I was charged for a repair that according to **, should have been covered at no charge. I would like to know what options I have for a resolution.Thank you.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2018 Infiniti qx60 from stuckey Buick gmc after having the suv for about 7 months the suv developed power issues , I proceeded to take the suv in the the same dealer I got it for with my warranty, they Called me the following day and told me that they would have to replace the engine in the suv , ok covered by my warranty so it’s ok , they had some many issues with this car they kept it for 1 year yea a year , after attempting to get my car , I noticed they added 12,000 miles to my odometer yea 12,000 and they told me I would have to take it as it is there is nothing they can do and the done know how 12,000 miles got on my car they have no explanation

• Initial Complaint

  07/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Vehicle was taken in for
  service to this dealership on January 20, 2023; February 20, 2023;
  February 28, 2023; and March 23, 2023. Management (Matt S****** and
  Spencer N********) were notified via email on March 23, 2023 and they
  said they would have it fixed. I was then told to open a case with Ford,
  which was denied because they stated the dealership had not completed
  paperwork completely. The dealership opened a case with Ford, which was
  denied for the same reason. I emailed management again on June 21,
  2023 and was contacted saying they would do a voluntary buyback and
  now I can not get a return call or email. (Email correspondence with
  dealership attached)

  Vehicle began making a loudnoise when the brake pedal was pushed. I took into the dealership and
  they told me they replaced the master brake cylinder. Issue was not
  resolved, so I took it back to the dealership and they told me that they
  replaced the diaphragm in the brake pedal. They also told me they found
  an “electrical issue” with the car and they kept for several days to repair.
  The brake still was not fixed. When I picked up the vehicle the
  window/door on the drivers side was now rattling so loudly, it sounded as if
  the window was about to fall out. I made another service appointment for
  that and the brake and when we dropped it off, we were told that they
  would not work on our car. That prompted the first email to management.
  After several days they stated it was fixed. It was not. At that point, I was
  told to open a case with Ford because they agreed that it was a lemon. I
  did and the case was denied. The woman at Ford told me that the
  dealership should be the one that opens and follows through on the case
  with Ford. I contacted them and told them that. I also took the vehicle to
  two other Ford dealerships, who also could not fix the problems and told
  me that S****** would have to make it right. Again, I reached out and
  was told that they would open the case and follow through and that they
  were requesting a discretionary buyback. Two days later, I received a call
  from Ford stating they were asked to contact me about opening a case. I
  gave them all of the information and after several weeks, it was again
  denied. Ford told me that there was not request for a discretionary
  buyback and that much of the information I was given by the dealership
  was not accurate. For example, I was told they replaced the diaphragm in
  the brake pedal but there is no diaphragm as the brakes are electronic. I
  was also told that they engaged Ford Service Experts on several occasions,
  which again Ford said was not true. Ford advised me that I would need to
  contact your office for assistance. I reached out to the dealership first and
  was told that they would make it right. I received a call from Sushant who
  told me that were processing a VLA buyback. I asked what that was and
  was told it is a voluntary buyback from the dealership due to a customer
  being unhappy. I have not received any updates other than “they have no
  update” since then, so I decided I would see if you could help. (Email
  correspondence with Ford attached)
  

• Initial Complaint

  05/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have a 2013 F150. January 2020 , got a recall with my VIN number on it for the Transmission. Called Stuckey Ford, was told that they didn't know why it was sent out, no program on it. Got another letter for same thing, called Stuckey Ford again, same reply. July 5, 2022, wrench light came on, speedometer went up when not on the gas, downshifting. Was told not Transmission, it was O2 sensors. Had changed, still didn't run right. May 10, 2023 big wrench came on, downshifting, speedometer went up and was not on gas. When put on gas truck would not move. Took to Stuckey Ford. Was told that I didn't have 7 CERTAIN codes, I only had 4. There is a recall on harness and Transmission. I talked to several mechanics and they said when there is a recall, it has to be done, no matter if there is 1 or 20 codes. Stuckey Ford wanted to bill me to do the harness and Transmission.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought my vehicle (2019 For Explorer) on September 22, 2022. Within 3 days, I hit a deer and it was in the collision center for a few weeks. When I got my vehicle back, I noticed a shaking and a rattling noise. November 29, 2022 they balanced my tires and aligned my vehicle. The rattling noise was still an issue, so I returned my vehicle to the service center on December 22, 2022. I was told that they needed to order a tie rod end and they sent my vehicle back to me until the part arrived. January 6, 2023 I took my vehicle in to have the tie rod end installed. I was then told that it actually needed strut plates and they sent my vehicle back to order those. January 17, 2023 I took my vehicle back to have the strut plates installed. When I got my vehicle back it was still rattling so we took a technician for a ride to point out the noise. January 24, 2023 I took my vehicle back to the service center and they couldn't find the issue so they requested to have it back when they could provide a loaner for extensive time. February 7, 2023 they provided a loaner and tried to find an issue. I was contacted that day saying they ordered two front control arms and two sway bar end links. February 14, 2023 I got another update stating that they need to order a factory strut plate that's backordered (after trying 2 different aftermarket strut plates) and they want to give my vehicle back unfixed until it arrives. They refuse to replace any other components of the strut, knowing that 2 different strut plates have not worked.

• Initial Complaint

  01/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Stuckey Automotive dealers utilize questionable business practices with financing. They quote you a high interest rate and do not let you know what your best rate and payment is upfront when asked. I did state concern with the 8% I was quoted as I have excellent credit rating and it was stated they have no control over the rate you get. As we were working in finance they try to sell you a warranty that I stated several times I did not want. I stated that I would be willing to get the extended bumper to bumper but not the other options.The finance agent continued to give me a better payment several times leading me to believe she was dropping the of the cost coverage and removing the other extrasolar did not want. I continued to ask if the price difference was from the 8% interest quoted payment and she assured me it was. I even did the math and it should have been $2520 cost for the extras and she kept saying yes, never letting me know she could give me a better payment and rate of 5.57%. I should have slowed down and read the paperwork better but she was throwing forms at us very quickly along with a no cooling period for gap insurances I already stated I did not want. This agreement she had me sign prior to the financing forms. She finally told me the better rate after I agreed to the payment with her fully knowing I thought I was only paying $2500 for the extra coverage not $4818. They do not let you know your best rate even when asked, then add items you specifically state you do not want all the while making you believe the payment change is due to the cost of the extras instead of it being the better interest rate that was available all along. I would like the gap insurance and all interior/upholstery coverage as well as any scratch and dent coverage vests reimbursed/ removed from the loan as this is what I verbally declined in this transaction. The mechanical coverage is what I verbally stated I was willing to pay for and the cost is just under $2500.

  Business response

  02/06/2023

  We spoke to the customer and the miscommunication is resolved.

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