Business ProfileforJust Ask Catering

We reached out to Just Ask Catering to catering our wedding. From the beginning the communication was off putting but we didnt think anything of it. Stacey is the business owner and she told us to call her at 6:30 one evening to discuss menu and pricing. She didnt answer the phone at 6:30 and proceeded to text us 15 minutes later and said she was unable to come to the phone and to call her back in 5 minutes. We eventually got ahold of her and booked her for our wedding that is on July 27, 2024. On 8/2/23 we made a 600 dollar deposit to book. She informed us that when we did our taste testing she would have a contract for us that we could sign. The deposit was non-refundable unless we “hated her food.” We scheduled another phone call consultation to discuss the menu at our wedding. She was to call us at 9am on 9/17/23 to which she didn’t. She said there was a lapse in communication and that she could book us for a taste test the following weekend on 9/24/23. On 9/24/23, the morning of our tasting she emailed us saying she had to cancel because of a water leak. We rescheduled for 10/22/23 at 3pm. She informed us on 10/11 that our first payment was due, 864.00. She did not respond to any texts/calls the week leading up to this date and then after 10/22 passed she texted that she canceled this appointment due to a medical emergency. We rescheduled for a 3rd time on 10/31/23 for 11/30/23 at 6 o’clock. She cancelled this appointment for a 4th time due to another “emergency.” She said for she needed to reschedule for the week of 12/11/23, to which we said okay but expressed our concern that she kept cancelling and that we couldn’t continue like this due to the wedding getting closer. She did not respond to us again until 1/3/24. I called her at 11:17 am to which she didn’t answer but then sent us an email 5 minutes later saying about call anytime. We have now asked for a refund. I can provide more details if needed via phone