ComplaintsforEZ General Construction Corporation

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They will not respond to fix the errors they made on our home remodel. Cement Patio cracked with holes/uneven Patio drain not sealed properly Bathroom ceiling cracked from guys insulating in attic Bathtub shower doors leak Plumbing leaked & they need to replace the flooring from it flooding the house Uneven floors Uneven walls/paint/poor paint job Ruined lawn behind house addition Window sills are shorter than the trim

  

  Business response

  07/05/2022

  Dear BBB, We apologize that after many attempts to meet the homeowners expatiation's there are still a few items remaining. We are not a company that runs from problems or issues. We’ve been in business for 26 years under the same phone numbers and email address. If we have a habit of not following up or not completing our projects to our homeowners’ expectations, we wouldn’t have the A+ BBB rating.

  This is a $200k+ project that has a decent sized remaining balance. The project has been inspected and completed to where it was good enough for the homeowner to live in.  We've been out many times to touch up, tend to correct things to the homeowners liking. It seems after we fix or repair the problem there are more problems that come up.
  
  I see there is a written list above in the BBB complaint. And we reached out to the homeowner and visited the site and discussed a remedy and a plan to satisfy the homeowner.    
  
  1) Cement patio cracked with holes. The concrete has a stress crack where the concrete meets the wall
      and a slight dip that when it rains it forms a deep puddle. We are looking to doing a concrete
      epoxy overlay to work out the puddle and fill in the 1/8 stress crack. *We contacted a contractor that
      specializes just in concrete epoxy and concrete blemish repairs who is backed up with other work and
      scheduling has been discussed.
  
  2) Bathroom ceiling: There was a section on the bathroom ceiling where the drywall cracked. I cant say    
       if it was from our guys insulating or if it is from the building going thru its dry out and settled stage.
       *Either way we confirmed that it was there and we already corrected the issue since the complaint.
  
  3) Bathtub Doors: We made several attempts on the shower door to see if its a factory defect or a user
       issue. We uninstalled, re-installed, resealed,re-adjusted seal several times and cant see how
       water is getting between the two pieces of the sliding glass panels. *We can either take the door off and
       credit back the cost of the door. or Install homeowners provided new door.  
  
  4) Plumbing Leak/Flooring: There was a drain leak from the first floor bathroom that went to the
       bathroom below in the basement that includes a shower. The water landed on the waterproof LVP
       floor covering that is installed over concrete and vapor barrier. The leak has been repaired months
       ago along with the drywall ceiling repair and repainting. The flooring is luxury vinyl planking that
       is 100% water resistant and is made for wet locations such as bathrooms and basements. That is one
       of the benefits of LVP for it can withstand a flooded basement or a person drying off after a shower
       without the need to replace. *We will remove a some flooring to inspect for any damage to waterproof
       vinyl flooring or for any signs of mold growth.   
  
  5) Uneven Floors: There are several factors as to why there are some areas uneven, One is the age of
       the house and floor substrate isn’t even/level, original structure and new addition settling and or
       combination of homeowners provided click lock flooring that tends to move from thermal expansion
       contraction. * There isn’t much one can do with the flooring other than brad nailing the piece in place, but
       that would create a blemish and would cause another issue, or replace everything with a material that is
       more forgiving to older homes, or understand the characteristics of click lock flooring.
  
  6) Paint: We added a n addition to this house that is about 30yrs old. We were asked to paint the old
      portion of the house as a part of the project. The painting portion is the root of these complaints. We
      were back many times and spent many hours fixing a spot here, spackling in many drywall flaws that
      were not a part of our project. Since we did all we could do with our painters and we still couldn’t please
      the homeowner we hired in a reputable sub-contractor that specializes in just painting whom spent 2-3 days
      doing all of the touch ups and the homeowner still wasn’t pleased. The first sub refused to come back for a
      fourth time and said she wont be happy. We brought in another painter and he did his best and is at the point
      that he doesn’t want to go back for he said it never ends. 
  
  7) Lawn: We added a 16x16two story addition which involved site work, digging footers and grading which required
       re-seeding of the area around the addition. We re-seeded the lawn, covered it with straw to promote good growth.
       The yard came in full and green but has some weeds and other grasses come up that were either worked up from
       the excavation or had within the grass mix. The area outside of the limit of construction disturbance is weed free,
       no dandelions, just dark green grass that has been fertilized, treated, aerated and tended to for many years prior.  
      The mix we seeded is still young, fresh and didn't have all the years of fertilizing and weed control work to get it to
      where the other is. We would have gladly seeded the homeowners preferred mix if the homeowner would of knew
      what the grass mix was. *Homeowner had lawn company come out to fertilize, spray for weeds and aerated.
  
  8) Window Sills: We had two guys installing the trim.  One guy did the trim and sills a little different than the other guy.
      It wasn’t uniform on two of the windows, which was brought to our attention and * was corrected since this complaint. 
  
  Since the project was completed, the homeowners said “We are perfectionists and everything needs to be perfect”.
  We do our best in all that we do, we take pride in our work and always aim to please. We know our guys are human
  and mistakes are made and there may be times that things don’t finish out to someone’s level of standard, but we have always
  done our best to correct. We’ve been attending to touch up here, touch up there, fix this, adjust that for 6 months.
  It’s hard to adjust our already packed schedule to take our guys away from a ongoing project to fix something today
  and get a list of other things tomorrow.  We see we are down to few items here that still remain.
  We have intentions to come thru on our behalf as long as the homeowner comes thru on the agreed upon invoice.
  
  Respectfully Submitted
  E.Z General Construction Inc.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩