ComplaintsforEastern Revenue, Incorporated
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Complaint Details
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Initial Complaint
07/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Eastern revenue inc., I do not have a contract with Eastern revenue inc., they didn't provide me with the original contract as requested.Business response
07/24/2023
7-24-23
BBB of Metro Washington and Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, Pa 19103Re: *********************************, ID ********
To Whom It May Concern:
Eastern Revenue, Inc is closing and returning the account placed in our office by our client, ********************************, regarding *********************************. A deletion file will be sent to the Credit Bureaus.
Please contact our client, ********************************,directly with any further questions or concerns.
Sincerely,
*********************, General Manager
************
*****************@easternrevenue.comInitial Complaint
07/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ******* ******* ****. I do not have a contract with this collection agency (Eastern Revenue Inc.) They did not provide me with the original contract as requested.Business response
07/18/2023
Eastern Revenue has closed and returned the account to our client, ******* *************** as disputed. A deletion file has been sent to the credit bureaus. Please contact ******* ************** with any further questions or concerns. Sincerely, ***************, General Manager, Eastern revenueInitial Complaint
06/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ***************** of Philadelphia. I do not have contract with Eastern Revenue Inc, they did not provide me with the original contract as requested.Business response
06/27/2023
6-28-23
To Whom It May Concern:
On 11, 7, 2022, Eastern Revenue, (ERI) received an account in the name of ***** **********, from our client, ********* ******* ** ************, (***). The amount referred was $759.00.
On November 7, 2023, ERI sent *** ********** a letter via the USPS to the address that was provided to our client: **** ******* ***, Sharon Hill, Pa *****. The USPS did not report the letter as undeliverable. See attached.
From November 7, 2022, through December 18, 2022, ERI made numerous attempts to contact *** **********, to no avail.
On December 19, 2023, ERI reported the account to the credit bureaus.
From December 20, 2022, through June 6, 2023, ERI made numerous attempts to contact *** **********, to no avail.
On June 7, 2023, ERI received another account from our client, CCP. This one was in the amount of $963.50.
On June 8, 2023, ERI sent *** ********** a letter via the USPS to the address provided to our client: **** ******* ***, Sharon Hill, Pa ***** The USPS did not report the letter as undeliverable. See attached.
From June 9, 2023, through June 20, 2023, ERI made numerous attempts to contact *** **********, to no avail.
On June 21, 2023, ERI received a Better Business Bureau, (BBB), complaint from *** **********, requesting a correction to a credit report.
On June 23, 2023, ERI sent *** ********** validation from our client, CCP, for both accounts. See attached.
As of June 27, 2023, ERI and our client, CCP, hold that the borrower owes CCP a combined total of $1722.50. ERI will continue to report the account to the credit bureaus as disputed, but found to be accurate, per the Fair Credit Reporting Act, (FCRA).
Please contact me directly with any further questions
Sincerely,
****** ****, General ManagerInitial Complaint
12/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have requested on the website that they email me several times on the website. One time they did call me after I requested an email but I missed it. I have extreme anxiety about talking on the phone and was hoping to email to someone about seeing a detailed list of what I’m being billed for? And account numbers for the accounts I have open. I have several from a time when I was receiving ect for my depression and it effected my memory. I’m trying to solve the issue now but they aren’t responding for my request for an email. It’s making it difficult to solve my issuesBusiness response
01/18/2023
Eastern Revenue's Response is on the included attachment.
Please contact our client, ******************* with any further questions or concerns.
Sincerely,
***************, General Manager
Eastern Revenue, Inc
Initial Complaint
11/03/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ****************** and do not have a contract with eastern revenue, incorporated. They do not provide me with the original application like I asked. ******* did not send my withdrawal documents like I asked.Business response
11/23/2022
November 23, 2022
To Whom It May Concern,
On April 14, 2022, Eastern Revenue, Inc. (ERI), received an outstanding tuition account in the name of ****** ******* from our client, ******* ********** (**). The amount due on the outstanding tuition account was $12,862.78.
On April 15, 2022, ERI, sent *** ******* a letter via the USPS to the address provided by *** ******* to our client, **: **** ******* ******, Philadelphia, PA *****. The letter advised *** ******* that ** had placed his outstanding tuition account with ERI for collections. The letter was not returned by the USPS as being undeliverable. (see attached )
Between April 16, 2022, and April 27, 2022, ERI made numerous attempts to contact *** *******, to no avail,
Also on April 28, 2022, ERI contacted *** ********. *** ******* advised the ERI representative, that he did attend our client for 2 semesters. There was no reso**tion made to make restitution on the account.
Between April 29, 2022, and May 29, 2022, ERI made numerous attempts to contact *** *******, to no avail.
On May 30, 2022, ERI reported *** *******'s outstanding ** tuition account to **********, *******, and ******** (CBRAs).
Between May 31, 2022, and July 06, 2022, ERI made numerous attempts to contact *** *******, to no avail.
On July 07, 2022, ERI was notified via the e-Oscar system, that *** ******* was disputing his outstanding ** tuition account with the CBRAS.
On July 11, 2022, ERI sent *** *******, the provided validation of his outstanding ** tuition account, via the USPS, to the address on file with ERI: **** ******* ******; Philadelphia, PA *****. The validation was not returned by the USPS as being undeliverable. (see attached)
On August 04th and August 09, 2022, ERI received two more e-Oscar dispute notifications regarding *** *******'s outstanding ** tuition account. ERI continued to report the account as disputed but found to be accurate.
On October 21, 2022, our client, **, advised us the student contacted their office to resolve the matter. No reso**tion was made on the account at that time. Our client went on to inform us that the student was registered for 15 credits, and dropped one class on 10-27-20, which was time to get a withdrawal on his transcript. However, because he is a full-time student, no funds were due back to him because he was carrying 12 credits. The student finished the semester and received grades for the remaining classes for the term, which is why the student owes the balance of $12,862.78. The unofficial transcript attached would serve as proof the student attended.
On November 01, 2022, ERI was contacted by our client, **, and was informed that on October 21, 2022, *** ******* had attempted to make contact with ** to resolve his outstanding tuition account directly with them. Our client, **, requested that ERI make contact with *** ******* to resolve his outstanding tuition account.
On November 02, 2022, ERI made contact with *** *******, *** ******* advised the ERI representative that he would forward an email to ERI, that he had received from our client, **. *** *******, did not forward a copy of any email from our client, **.
On November 07, 2022, ERI again sent *** ******* another copy of the validation regarding his outstanding ** tuition
account via the USPS to the address on file: **** ******* ******; Philadelphia, PA *****. Again, the validation was not returned by the USPS as being undeliverable. (see attached )On November 11, 2022, ERI was notified that *** ******* had filed a complaint with the Better Business Bureau, claiming that he not liable for his outstanding ** tuition account and that he does not have a contract with ERI. *** ******* accuses both ERI and our client, **, with not providing him the supporting documents as he has requested. *** ******* wishes for his outstanding ** tuition account to be removed from his CBRs.
As of November 23, 2022, our client, **, hold that *** *******'s tuition account remains outstanding and owed in the amount of $12,862.78. Further, ERI will continue to report *** *******'s outstanding ** tuition account to the CBRAS as a disputed account, but found to be accurate, as is allowed by the Fair Credit Reporting Act.
Please contact me directly with any additional questions or concerns.
Sincerely,
Thomas K***, General Manager
Eastern Revenue, IncInitial Complaint
10/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This so called debt collectors call my grandmother phone asking about me when I never gave them her number asking about me my address and thingsBusiness response
11/02/2022
Our response is in the attached document. Please contact me directly with any other questions or concerns. Tom K******, GM ************Initial Complaint
10/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This agency has been negatively reporting to my credit for YEARS. I have disputed this several times as the account is not mine and any student loan money I had in default was transferred back to US Dept of ********** I never agreed to this company taking any debt and it has since added $2,000 onto whatever debt they think they have. I never agreed to the reporting on my credit. I was never notified by writing that they have any debt of mine. All of my student loan debt is being handled by US Dept of ********** This business is a scam and reporting false information to credit bureaus. I would like for them to remove the account under my name or I will be contacting my attorney to file a suit against this company. They have been destroying my credit for years!!Business response
10/24/2022
October 24 2022
To Whom It May Concern,
On February 08, 2022, Eastern Revenue, Inc. (ERI), received an outstanding tuition account in the name of ******* ****** from our client ******* ********** (**). The amount initially owed on the outstanding tuition account was $5,937.21. Collection fees were added by ** in the amount of $1,972.40, making the grand total owed on the outstanding tuition account to be $7,909.61.
On February 09, 2022, ERI sent *** ****** a letter for the outstanding tuition account via the USPS to the address provided by *** ****** to our client *** **** ***** ******** ******, Philadelphia, PA *****. The letter advised *** ****** that ** had placed her outstanding tuition account with ERI for collections. The letter was not returned by the USPS as being undeliverable.
Between February 10, 2022, and March 27, 2022, ERI made numerous attempts to contact *** ****** via the telephone to no avail.
On March 28, 2022, ERI reported *** ******' outstanding ** tuition account to **********, *******, and ******** (*****), per our contractual obligation to our client, **.
Between March 29, 2022, and October 03, 2022, ERI made numerous attempts to contact *** ****** via the telephone to no avail.
On October 04, 2022, ERI was notified via the e-Oscar system, that *** ****** was disputing her outstanding tuition account and that it was not hers. ERI marked *** ******' outstanding tuition account as being disputed as required and requested validation of *** ******' outstanding tuition account from our client, **.
On October 06, 2022, ERI obtained validation of *** ******' outstanding tuition account from our client, EU and mailed a copy, via the USPS, to *** ****** at the address provided by her to the e-Oscar system: **** ********* ****, Apt ****, Philadelphia, PA *****.
On October 10, 2022, ERI was notified via the e-Oscar system, that *** ****** had filed three (3) more disputes, stating that the outstanding tuition account was not hers and that it belonged to someone with a similar name.
On October 11, 2022, ERI received *** ******' validation letter back from the USPS as being undeliverable, the USPS provided an updated address to ERI. On October 11, 2022, ERI mailed validation of *** ******' outstanding tuition account to the updated address provided by the USPS: **** * ******; Philadelphia, PA *****. (See attached) The letter has not been returned by the USPS as being undeliverable.
On October 12, 2022, ERI was notified via email, that *** ****** had lodged a complaint with the Better Business Bureau (BBB), *** ****** states that she never authorized ERI to collect on her outstanding EU tuition account, the addition of collection fees, or the reporting of such account to the *****.
Upon review of the provided copy of the Financial Responsibility Agreement, that was provided to *** ****** prior to her enrollment with our client, **, *** ****** was notified that if her tuition account were to become delinquent, our client, ** had the right to transfer her outstanding account to a collection agency, and that collection fees would be added. *** ****** accepted these terms by electronically signing and submitting her agreement to these terms on July 19, 2016.
As of October 24, 2022, ERI the authorized representative of our client, ** and our client **, both hold that *** ******' outstanding tuition account remains outstanding and owed in the amount of $7,909.61. (See attached for Validation and Financial Responsibility Agreement)
Please contact me directly with any additional questions or concerns.
Sincerely
Thomas K***, General ManagerInitial Complaint
08/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
07/11/2022 I had reached out to *************** about the multiple calls and the abusive language from is staff. I stated allowing the violations of my right by there company and *** told me to send over the invoice and also proof and that he would look over everything and reach back out to me. I have reach out to him several times and leaving a voice mail and two emails after the first one but still no response. I then called and left a message for ****** and still no communication back from this company. this account has been on my credit report for a few years now and have been hindering me from buy cars, getting credit, increasing my credit score and more. This account has violated my federally protected consumer right to privacy and confidentiality under 15 USC 1681. 15 USC 1681 section 602 A. States I have right to privacy and 15 USC 1681 section 604 A section 2: it also states a consumer reporting agency cannot furnish account with out my written instructions.Business response
09/02/2022
Please contact *************************, ************ with any further questions or concerns.Initial Complaint
08/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Harassing family numbers calling them and being rude to them. They have ZERO to do with my finances or living situation.Business response
08/10/2022
August 10, 2022
To Whom It May Concern,
On June 08, 2022, Eastern Revenue, Inc. (ERI), received an outstanding tuition account in the name of ******** ******* from our client, the **** ***** ********** (***). The amount initially owed on the outstanding tuition account was $4,052.00 plus collection fees added by *** in the amount of $1,210.74, for a grand total outstanding and owed being $5,262.74. (Validation attached)
On June 09, 2022, ERI sent *** ******* a letter for the outstanding tuition account via the USPS to the address provided by *** ******* to our client ***: **** ***** ******; Allentown, PA *****. The letter advised *** ******* that *** had placed his outstanding tuition account with ERI for collections. The letter was not returned by the USPS as being undeliverable. (Letter attached)
Between June 10, 2022 and June 15, 2022, ERI made numerous attempts to contact *** ******* via the telephone number provided by *** ******* to our client, ***, (**** ********. An ERI representative was informed on June 15, 2022 by the current owner of the telephone number that it was incorrect and not a way to reach *** *******.
Between June 16, 2022 and June 19, 2022, ERI attempted to locate a good telephone number for *** ******* via multiple skip tracing tools to no avail.
On June 20, 2022, while skip tracing, ERI made contact with *** *******'s relative at a telephone number of (**** **** ****, in an attempt to get location information regarding *** *******. The ERI representative did notify *** *******'s relative that it was a personal business call and that ERI would need *** ******* to give permission to speak to anyone other than himself. The ERI representative did ask for an alternate telephone number for *** *******, and none was provided.
Between June 21, 2022 and August 01, 2022, again ERI attempted to locate a good telephone number for *** ******* via multiple skip tracing attempts, to no avail.
On August 04, 2022, ERI was notified that *** ******* had filed a complaint with the Better Business Bureau (BBB). *** ******* included a contact telephone number of (**** ******** with his BBB complaint, and this is a number that ERI, nor our client ***, had access to prior. *** ******* has requested no further contact from ERI regarding his outstanding *** tuition account.
As of August 10, 2022, our client, ***, holds that *** *******'s *** tuition account is still owed and outstanding in the amount of $5,262.74. ERI will honor *** *******'s request of no further contact unless at such time, *** ******* contacts ERI directly and wishes to handle his outstanding tuition account with ***.
Please contact me directly with any additional questions or concerns.Sincerely,
Thomas K***, General Manager
Eastern Revenue, IncInitial Complaint
07/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was rear ended in my vehicle I'm on ******** I had full coverage insurance on my vehicle the girl that ran in the back of me was taken to ******* memorial hospital unconscious I tried 3 different ways to get her car insurance but no luck I refused treatment and drove my vehicle home now anyone of these insurances should of picked it up but it's still on my equifax credit report.Business response
07/29/2022
Eastern Revenue has filed a deletion with the credit reporting repositories, and returned the account to our client, ******* ******** Ambulance, as disputed. Please refer any further questions or concerns to ******* ******** Ambulance.
Best Regards, Tom K****, General Manager, Eastern Revenue ************
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Contact Information
Customer Complaints Summary
15 total complaints in the last 3 years.
3 complaints closed in the last 12 months.