ComplaintsforPlymouth Rock Assurance
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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 21, 2023, I filed a claim with my insurance company Plymouth Rock Insurance. It is now August 16, 2023, and Plymouth Rock received $9733.13 from ***** to fix my car. Plymouth Rock has not sent the money to the shop, **** ****** Auto Body in Vineland, NJ. I have spoken with ***** ****** and ***** ********, both who have gave me the run around and also **** the operator, who have just transferred me to voicemail.Business response
08/31/2023
August 30, 2023
Dear *** *******:
This letter is in response to the August 16, 2023, inquiry we received from your office relative to our handling of the above-noted claim.
On June 21, 2023, **** ***** reported that her 2021 ********** ****** was struck while parked. On June 27, 2023, we inspected the ********** at *** *****’s shop of choice. We completed a repair estimate for $5,869.12 and issued a two-party check to the repair shop for $5,369.12, which was the cost to repair less the collision deductible.
On June 30, 2023, we received the police report identifying ***** as the responsible vehicle’s insurance carrier. On July 3, 2023, we spoke with a representative of ***** and confirmed that they were accepting liability and had adequate coverage. We refunded *** *****’s deductible on that same date.
On July 24, 2023, we issued a supplemental two-party payment to the repair shop for $3,608.67. On August 17, 2023, a final payment was issued to the repair shop for $196.96. Recovery from ***** posted to the claim file August 22, 2023.
If you have any questions, please call me at ###-###-####.
Sincerely,
Complaint Coordinator
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
700 Business Center Dr
Horsham, PA 19044-3456
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.