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          Interstate Fleet Service has 1 locations, listed below.

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            Business ProfileInterstate Fleet Service

            Truck Repair

            Contact Information

            460 Caredean Dr

            Horsham, PA 19044-1315

            Get Directions
            Visit Website
            (888) 589-9281

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            460 Caredean Dr, Horsham, PA 19044-1315
            BBB File Opened:
            5/31/1995
            Years in Business:
            14
            Business Started:
            1/1/2010
            Business Started Locally:
            1/1/2010
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Interstate Transportation Systems, Inc
            Business Management
            • Mr. Byron Tarlton, President
            • Mr. David Perlstein, Company Contact
            Contact Information

            Principal

            • Mr. Byron Tarlton, President

            Customer Contact

            • Mr. David Perlstein, Company Contact
            Additional Contact Information

            Fax Numbers

            • (215) 613-4107
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/12/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 04/11/2023 I had my vehicle towed to Interstate Fleet Services, LLC's New Jersey location for repair. I was advised by the mechanic on what part to purchase. Once the part was received, I was told it was incorrect and I would need to order the correct part. I told them that I did not want to pay for another part before receiving a refund for the incorrect part. I was told refunds are generally processed within 30 days. Thirty days have come and gone and the only thing I've gotten thus far is the runaround. I have spoken to the supervisor, ****, on numerous occasions, with the most recent being the week of June 4 - 10th. She indicated the refund has been issued and this matter is out of her hands now. I was directed to contact the company at [email protected]. An email was sent on Wednesday, June 7, 2023, and as of today, I have not received a reply. I have attached a copy of the invoice I received (#*****), as well as a copy of the email sent to their corporate office. At this point, all I want is a total refund.
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Marc G

            03/17/2023

            Our truck was broke down just turned off on the side of the road I75 Detroit had to pay before they dispatch their Tech. He arrived had no equipment to do a electrical diagnostic and no knowledge of electrical system. He said to his dispatch that he got it started after he sprayed some ether into intake, which was un true it didn't start for almost 15 minutes later and only ran for 20 minutes and shut off again. Tech looked at truck for 20 minutes and sat in his service vehicle for 2 hours so he could get paid. He told his dispatch that the truck was up and running which was also un true because it shut off again just before he left and he wouldn't know that because he never got out of service truck again. The driver then took truck to dealer just up the road and found a loose wire from the engine to the fire wall. it is obvious that we got scammed when they require payment up front and no repair was completed and we called and emailed our displeasure with no response that was also promised a manager would get back to us.

            Interstate Fleet Service Response

            03/21/2023

            Thank you for you feedback on your recent emergency road call service. We reviewed your comments and we are very sorry that you found that our services were not to your liking. You state that you were broke down on the side of the road and your unit just shut off, then you state that your driver took the truck to a dealer. We were able to assist you in getting your truck up and running and out of an emergency situation and to a shop to get the necessary repairs made that could not be done roadside. Our records indicate that the initial reason for the call was truck shut off and will not start. An electrical issue was never mentioned. There could be numerous reasons why this occurred. We sent our closest tech to the scene. We do not require payment up front. When customers are paying by credit card our dispatchers gather the information prior to sending a tech on scene. Our techs do not take payment roadside, that function is for our office staff to complete. Once the service is complete and totaled up, then the credit card is processed for payment.
            Read 1 More Customer Review

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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