ComplaintsforHFDH

• Initial Complaint

  12/06/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Signed contract October 17, 2022 Gave personal check amount $ 6500.00 Contract to build outside deck Decided to cancel contract, based upon written contract must do so within 3 business day complete contract signature of cancellation of services, the company will return deposit within 10 business days. The cancellation was done verbal/text by phone with owner Bud M***** and signed/dated cancellation sent by *** mail to address listed on contractor from owner M***** (HFDH LLC) contractor located at ******* ****** #*** , **** *** **, Hummelstown PA ***** before October 20, 2022. We have receipts that letter was received by due date October 20, 2022, which we are in compliance with contractor. No response since, several calls and left messages on voicemail also texted are not response or returned. If you have any advice or steps on what we can do to get our refund, disappointed Comsumer!

• Initial Complaint

  10/10/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  ****** signed a contract with HFDF on Dec 16 2021 to replace an exterior door at back of house. Contract states that Contractor will start around March 31 2022 and approx. completion time is 3 days. This is 7 months ago. Contractor collected a $1000.00 deposit from ****** on Dec. 16 2021 and is no longer returning ******s phone calls. She has called more than 3 times seeking resolution and the Contractor is not answering.****** is requesting a full refund of her $1000.00 deposit plus interest from Dec. 16th 2021 till now.

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  August 2022 $7157.00 (est'd)A new deck with a locking gate The gate has never closed properly and despite repeated promises to fix the issue, it remains, essentially, nonfunctional plus it is also a safety issue since it leads to our pool.Spoken with the owner and shared texts numerous times (I have the saved texts) where he stated it would be taken care of. Broken promises multiple times.I also ******* the business and it has a rating of 1.7 of 5 stars. Please read these reviews and you will see I am not the only person who has had issues with this business.

  Customer response

  09/28/2022

  After threatening to report the company to the ***** Investogators, the issue was resolved.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  08/05/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We signed a contract with HFDH, LLC on April 14, 2021, for a home addition. Work began on July 20, 2021, and then stopped in November 2021. HFDH, LLC came on January 5, 2022, to pour the foundation in the basement but that was the last anyone was here. At that point, we had a hole in our house, our washer and dryer were in the new addition area, and we had to have a space heater directly facing the pipes in order to run the washing machine. The windows and door were already cut out and covered in plastic; so, the cold and wind were coming right through. Essentially, we were heating the outside, costing us a lot in fuel oil and putting unnecessary stress on our furnace. We eventually bought windows and a door and installed them ourselves. By January, we had paid HFDH, LLC $50,000 of the $67,000 of the total amount per the contract. We attempted communication through various means, including sending a certified letter, with no response. We filed a complaint with the Attorney General in February. Agent Brett M********** reached out to HFDH, LLC requesting a response by March 16. On March 14th employees of HFDH, LLC returned to our home and resumed work with ONE employee coming almost every day to work, until May when work became sporadic again. That was around the same time we gave HFDH, LLC the required (per contract) installment payment of $10,000. Since the end of May/beginning of June no one from HFDH, LLC has been to our home to complete work. Again, no one from the company is responding to emails, phone calls, or text messages from either myself or my husband. We have now paid the company $60,000 and still have no siding, trim work, doors, HVAC, electrical or plumbing completed, cabinetry installed, lighting, flooring, etc. I feel my husband and I are most certainly victims of home improvement fraud as HFDH, LLC has received payment from us and certainly failed to provide the services and materials promised.

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