ComplaintsforVIPparcel
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On January 25th 2022 my debit card was charged 4.25 and 2.86 in order to verify and link it with their site. The charges were supposed to be refunded but they never were. I want my money refunded for these linking chargesBusiness response
03/10/2022
Hello,We send numerous emails to this customer, explaining how the system is work.We received a very rudeness email back with language, that shouldn't be used.He got his refund back automatically, by the system. Ovcorse he is not writing back to youwith apologies.Thank you for your time and understanding.Customer support team.--Thank you for choosing our shipping service!The VIPparcel Team************Initial Complaint
11/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I just realized that this company has been billing me multiple times for the same service, up to 4 times for the same item. This has been going on since the first time I've been using the service in May 2020.The total amount of the damage is between 500 and 1000 USD. I am currently calculating the price I paid too much. I can give you a more precise estimate of the money lost in a couple of days once I'm done counting. I sent you a screenshot of some billings that have happened since November 3rd. There you can see two double billings, one triple billing and one quadruple billing. I want the company to calculate the amount they owe me and send it back to me as soon as possible. I am counting on their good faith in this matter.Customer response
11/13/2021
My name is ***********************. I filled the Complaint ******** against VIP Parcel.
The business has contacted me to make things right and send the money back to me.
Could you please help me remove the complaint?
Your website says I have to fax the complaint to my local BBB office but my business is located in Japan and I have no way of sending a fax
to United States.
Thanks in advance for your assistance,
Best Regards,
***********************.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.