ComplaintsforPennsylvania Stair Lifts
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I gave Pennsylvania Stair Lifts, 2727 Philmont Ave., Suite 310, Huntingdon Valley, PA (877-257-0456) notice that I wanted to remove their stair lift equipment from my home at **** ******* ****, Phila., PA. back on July 18, 2022. I was given a scheduled pick-up appointment date via telephone for the chair removal on Monday 8/8/22 at 2:30 p.m. - No one showed-up nor did I get a courtesy call after waiting all day. I was given another scheduled pick-up appointment on Monday 8/15/22 at 12:00 noon (stating I'll be first on the schedule) - No one showed-up or called. When I called their office telephone (************) at 1:00 today (8/15) I was told that Bryant(?) had just left and should be at my house within the hour. Again after waiting all day no one showed-up nor called. Calling doesn't make a difference the nice lady (Jenna?) will schedule the appointments but nothing comes of it. It’s obvious to me that Pennsylvania Stair Lifts doesn’t plan to remove the equipment. My receipt shows I paid $250.00 for a Removal fee in advance. If PA Stair Lift doesn't plan to remove the equipment I want my refund of the $250.00. Then I can use the money to hire someone to remove the equipment. I also want them to stop charging me for a chair that I requested to be returned. I'm attaching my receipt showing the paid removal charge of $250.00. I want PA Stair Lift to either come get the equipment or refund my Removal Fee.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
2727 Philmont Avenue, Suite 310
Huntingdon Valley, PA 19006-5313
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.