Business ProfileforHometown Auto Sales

Beware of what you buy from this dealership, we bought a 2005 Ford F150 and was never told that there were frame repairs done to the vehicle, which if I am not mistaken is required of a car dealership in PA. We had been told that the truck was solid including the frame, fast forward 8 months and the frame had holes poking through from rust, when I went to repair one of the holes as I was grinding on the bad spots I found that there was a sheet metal patch over the rust spot. Unfortunately at that point I was not aware that there were protections for consumers when it came to the frame, so I patched it up and kept driving, at the end of another winter even more holes poking through the frame, at this point I became aware that a dealer is supposed to tell you of frame damage, at this point I contacted HomeTown and was told it was my fault for not getting the frame treated and that all the damage resulted from the 1 1/2 years that I owned the truck. Shame on me for not being more attentive to the real condition of the frame, but I want to put it out there that whoever buys from this dealer check the frame out real good so you dont get suckered like I did!

*******, when you bought this truck it was immaculate. I have the underneath photos. Why don’t you mention that you had this truck for 2 years, put 40k miles on it and then contacted me because you had an issues, 2 years later!!! When you turned this into the Attorney General, the called me and told me they were immediately closing the case because it was basically bogus. You had it Inspected by your mechanic, he passed it, then you say you started getting holes in the frame…….no dealer is responsible for what happens to a vehicle after 2 years time and almost 40k miles of driving. When you bought it, I we put brand new tires on it, brand new control arms, ball joints, brakes, brand new inspection by a certified frame mechanic. I’ve been in business 30 years and you are the only one that ever ever turned me in for a frame issues, which DID NOT exist. Then you go and fix the frame with non gauge metal because you are NOT a mechanic nor are you certified in frame repair. The AG office told me I did nothing wrong. Why don’t you actually tell the truth here?? When you bought it, the frame was in such good shape, in fact the truck had 77k and came from Kentucky. I told you with PA winters to oil the frame or fluid film it to protect its integrity. Did you do that? Nope. As for you threatening me after 2 years, that your sister works at the AG office, they told me they will be addressing that as well. Stop digging yourself deeper. I’m not a rental car company, take responsibility for taking care of your truck. Again, I have pictures of the underneath when I bought the truck. I am not a rental car company. You cannot our close to 40k on a truck and then say you don’t want it and expect me to buy it back. At .56 cents a mile, you would owe me. I sell a ton of trucks, clean and quality and have hundreds and hundreds of happy customers, many buying more than one from me. You are disgruntled, you damaged the frame by attempting to repair it, my mechanic saw the photos of your repairs and said they were the cause of the additional damage. Enough is enough. I am 10000 percent in the right here and I had all evidence including photos emails, inspection records and 2 mechanics as witnesses that they frame was 100 percent solid. This is my last response to this nonsense. Why is it the 2 complaints on the BBB have been proven to be bogus?! Lucky I keep all evidence and facts on every single truck that I sell. You look foolish and I was hoping you would do this as the public sees MY response and how ridiculous this really is. 2 YEARS LATER AND ALMOST 40K !!

And did I mention we have been nominated as Best Used Car Dealer in Indiana County for 2022? Did I mention I have been a Gold Star dealer the last 7 years with my warranty company for minimal claims. Well, Im mentioning it now.

And for the record: My response to the AG......one hour after receiving said complaint and case closed the next day:ate: March 25, 2022 Dear ******,** Attorney General:I have received the complaint for *******************************, I did sell this truck to *** ******** on August 29, 2020. This truck was in excellent condition. I have been in business close to 30 years and I am known for my quality trucks and impeccable reputation. This truck had only 77k miles on it, the truck was a **** **** F150. This truck came from Kentucky and was very clean and solid at the time of sale. Every truck we purchase gets a brand new inspection. Our mechanic is a 3rd party mechanic, he is not employed by us. His name is *****************************, owner of Hilltop Shop. He is certified in frame and is a licensed PA inspection mechanic. He inspects almost all of our trucks because hes very thorough and the most important part of a truck to us is the frame. He inspected this truck, checked over the frame, there were NO issues. We also put on brand new tires (so it was at 2 mechanics, Clarksburg Sunoco also had it up on a lift and would have seen any frame issue)....we also installed brand new front brakes, brand new lower control arms, brand new ball joints, alignment. So this truck had a brand new inspection on it of August 2021. I told this customer, as I tell all my customers, when I sell a truck, to protect your investment and have it professionally oiled or fluid filmed, because PA ******* are brutal on vehicle frames. In fact, if you get one stone that chips your frame, and you go through PA *******, the salt and brine will eat at that area and potentially cause penetrating rust. This customer apparently did not take my advice in protecting his investment. I have never ever had one customer come back to me for a frame issue. Not one. I never heard once from this customer. He claims he found a hole or holes 10 months later.. Again, he did not contact me with any concerns or issues. He says he welded a patch on the frame, he is NOT certified or a mechanic, and should not be making repairs on a frame. A **** takes several different gauges of metal and should be fixed to OEM specifications. He says there was sheet metal, first of all, we DO NOT and WOULD NEVER fix a frame with sheet metal. My mechanic has the required OEM metal in regards to frame repair. So he had no business attempting the repair of a frame. As for the hitch, I have no idea what he was trying to haul. When the truck was sold, the hitch was perfectly fine. In the interim of this, he had his truck inspected October 2021. His mechanic must have deemed the vehicle safe as he passed it for inspection. I asked this customer the name of the inspection mechanic that inspected it, he refused to give me the name. So now he is saying this past January, January 2022, there are more holes. This is on his inspection mechanic. This customer has had this truck almost 2 years and told me they put close to ****** miles on it. I never heard once from this customer. The first communication that I had regarding this issue was March 3, 2022, almost 2 years later. This is ridiculous.We take pride in our trucks. It shows as we have never once been to court, never once had a complaint on frame, very few complaints at all, which were timely and for small incidentals, and we took care of every single customer (maybe a total of 5 in a 29 year span).....so basically he ran the tires off of it, all the parts that I put on it, did not take care of his frame, and he expects me to buy it back after he did his unskilled work to the frame, potentially causing damage to the original frame. I gave him the phone number to my mechanic and offered him our labor rate for our mechanic if he wanted to fix the truck. He is also admitting he did frame work, which again, he is not certified to do, and attempted to sell the truck. Bottom line, if this truck was so unsafe, why did he let his son drive it close to ****** miles and why did it pass his mechanics inspection??? If he would have contacted me at the sign of the first hole (which again WAS NOT THERE at the time of sale), I would have happily sent him to my mechanic and paid for the repair to be done correctly. Why did he not take this to a professional to be repaired if he was so concerned about safety???You may contact my mechanic that did this inspection at the number below:xxx-xxx-xxxx I am also including photos of the frame at the time we purchased the truck. I am also including pictures of the truck, as you can see, the frame is solid. I am not responsible for a customer that does not take care/maintain/protect their truck after the sale. If that was true, no dealer, would be in business. Thank you so much for listening to my side of this case. I am asking this case be closed. You know I am not a rental car company where you can use a vehicle for 1.8 years, rack up almost 40 k miles and give it back......at the rate of .56 per mile, he would owe me money.You may want to check into his inspection mechanic, why did he not file a complaint against him for missing it and letting it get worse? This truck was sold almost 2 years ago and now has close to 40k miles more on it than the time of sale. He also told me his son drove everyday up to February 2022, so if he says he found more holes in the frame in January, why did his son keep driving it? This really is a bogus complaint. I have also attached the signed copy of the *** Buyers Guide as well.Thank you so much,*** Hometown Auto Sales Attachments: photos emails Buyers guide/CC: Atty *******************

Also, you never mentioned that you wrecked the truck 2 months after you bought it, hit a traffic sign, the vehicle had to be towed. Also, I have photos of the truck being used for offroading, offroad tires, a lift, put on this truck, this truck was not meant for off road use, ......pictures dated June 2021 and most recently December 2021..........I have the autocheck and carfax showing that the truck had to be towed from the accident with moderate damage, funny how this was never mentioned in ANY of your complaints. This illegitimate claim has been handed over to my Attorney.