4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Marta C
1 star06/24/2023
I watched the video and purchased a membership. I don't recall when this was, maybe around 2021? I just tried to login now, June 2023 and it doesn't recognize my email? There is no way for me to get help either, no information. I think this is a complete rip off! Don't try it!
The Family Freezer Response
06/26/2023
Hi *****! Here is a link to login: *******************************************. We upgraded to a brand-new (amazing) website in the fall of 2022 and I have sent 17 emails about it over the past eight months. It's possible that they were sent to an old email address of yours or routed to spam. You will find that if you login to the old site (link above), you can upgrade to the new site for free. I am sorry that you feel there is no way to get help. I promise that we check our email everyday. That is how I found out about this complaint. I am hopeful that you will try the new site and see how great it is!Review from Deb N
1 star03/29/2023
I watched the video to use with my **** membership and decided to purchase the *** membership. I also purchased bags and clips to be ready. I can get on the website but do not have access to print a grocery list or coordinate with **** bulk shopping as promised on the video, the main features that convinced me to try it. I contacted your customer service by email twice with absolutely no response. I feel very disappointed and ripped off.The Family Freezer Response
03/30/2023
Hi ***! It looks like you joined our VIP site on January 10, 2023. Please make sure to log into the site and cancel your membership before January 10, **** so you are not charged again. (I did not cancel your membership in case you wanted to use it between now and then.)I emailed a free grocery list for ***'s Club after the free class. Our VIP site is not affiliated with ***'s Club.I searched my work email and our "help" email address and could not find any emails from you. We respond to all customer service emails within ***** hours (even on weekends). I am sorry that you are not happy with your purchases.Review from Teresa S
1 star02/25/2023
I tried to sign up for the Pro membership. The 1st attempt didn't work, neither did the 2 more I tried. I looked at my bank account and I was charged for THREE memberships. I was told that the $240.00 would drop off from my account, but all 3 went through. Now I am being told that I am the one who needs to fix it. Poor, poor customer service. My bank told me that they are not able to process a refund, just a dispute, which could take months. I want my money back.The Family Freezer Response
02/27/2023
Hi ******. None of your payments went through. I confirmed with my accounting software as well as my payment processor. My team has gone above and beyond to explain this to you via email. There is nothing that we can do on our end. If your bank is withholding the funds from your failed payments then they need to fix the issue.Review from Beverly A.
1 star01/20/2023
Poor business. I purchased and a week later they changed their program to a yearly subscription and gave me a free year. Now it does not recognize my user name and I cant get logged in. Contacted help and they will not refund my money. Very poor business practice for taking your money and not receiving what you sign up for. Very dissatisfied.The Family Freezer Response
01/21/2023
Hi *******! My records show you made a purchase on 11/9/22. We have a 30-day money-back guarantee, but you did not request a refund until 1/9/23, so you are not eligible for a refund. The 30-day money-back guarantee is very clearly stated on our sales page.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.