ComplaintsforCentury Support Services, LLC

• Initial Complaint

  08/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up for debt relief and the same day realized this was not the correct option for me. I immediately called them and sent a signed notice of termination. The have contacted my creditors even after I confirmed they received the notice of termination. I have called them multiple times demanding that my termination be processed and all authorizations to be revoked and they have still not done this. This is now causing me emotional distress.

  

  Business response

  08/13/2024

  This is Century's response to complaint #22128744.
  We appreciate *** ******** taking the time to speak to our Senior Customer Advocate, Jennifer, yesterday.  We regret that the timing of her request to cancel her new program caused her frustration. *** ******** file was underwritten and processed within hours of her executing the Debt Settlement Agreement which kicked off the ‘Welcome to Century’ email and program guide. 
  
  When *** ******* called in to customer service on 8/9/24, our team was seeking to gain a better understanding regarding what had changed since enrolling into her program the day before. They wanted her to speak with a member of our Advocate team & set an appointment ticket for that interaction to occur. *** ******** hired Century to assist her with debt relief, as the steps she had taken had not proven successful. We always want to ensure that a client has a full understanding of their program and how this option aligns with the debt relief goals they present to us during enrollment.  In addition, we want to ensure they are set up for success when they exit the program. *** ******** program deposit was not set to process until 8/23/2024, so no funds were deposited into her special purpose account.  
  
  We wish her the best in her future endeavors.

  Customer response

  08/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  07/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've been with this debt settlement for approximately 2 years. I've made every payment in good faith never missing or being late during this time. An opportunity came to settle all debt and pay off century with a company named Loanocity. All debt was settled and loanosity paid century in full. I had approximately $1500 left in my account. I was told by century support team that I'd be receiving the$1500 in 7 to 10 days. I have not received my money yet. I spoke to a senior leader for century and she stated I was not getting it. I'm absolutely disgusted with this company. I demand that I get the $1500 that's owed to me asap.

  

  Business response

  08/04/2024

  This is a response from Century Support Services to ********* *********
  
  Our Customer Advocate Manager has been in communication with *** ****** regarding the concern mentioned in his complaint.
  
  *** ****** enrolled in a Century Legal Group debt settlement program on 01/03/2022.  Per his executed Client Retainer Agreement (contract), he enrolled 11 debts having aggregate balances, as of the date of enrollment, totaling $30,174.00.  Based on his financial ability, a monthly program deposit of $518.51 was established and a program length of 48 months was estimated. *** ****** did remove one of his enrolled accounts in February 2023, leaving a total of 10 enrolled accounts.
  
  *** ****** is 30 months into his estimated 48-month program. He is correct that he has been consistent with depositing into his settlement reserve account (special purpose account). With those funds, Century successfully negotiated favorable settlements on 5 of the enrolled debts. *** ****** was recently approved for a program acceleration loan with a lender, Loanosity & deposited those funds into his special purpose account. This allowed Century to expedite negotiation efforts and we were able to negotiate and obtain favorable settlements on his 5 remaining enrolled debts plus initiate payoffs on 2 active structured settlements. To date, 4 of the 5 accounts have been paid as agreed with 1 account is “pending settlement”.  Century is still waiting to receive the settlement offer in writing from Makwa Finance account ending in 4667. We typically do not initiate payment on a settlement until we receive the written offer from the creditor, as this ensures we have proof that the creditor is accepting the settlement. The settlement letter is a layer of protection for the client. Should the creditor ever attempt to collect on this debt, that letter along with the proof of payments shows the client’s obligation has been satisfied
  
  In early July, *** ****** called to speak to our customer service team about his upcoming completion from the program. The payoff needed for his program took into consideration the amount *** ****** was depositing from his loan plus the balance in his special purpose account. When our representative reviewed this information with *** ******, he did not fully read the notes to see that those special purpose reserve funds were allocated to address the final account settlement with Makwa Finance and indicated that upon completion of the program, the client would receive a refund of any funds remaining in his special purpose account.  We regret the gap in communication and have coached the representative on the gap in his training.
  
  Our Senior Customer Advocate Manager explained to *** ****** that the remaining $1,508.04 balance in his reserve account are the funds allocated to satisfy the negotiated settlement agreement for Makwa Finance, for which *** ****** has already authorized and they are expecting the payment. Century has provided *** ****** with a full account detail showing all deposited funds & the allocation of all disbursements. If Century were to refund the balance in *** ******** reserve account, there would not be funds to satisfy the settlement agreement with Makwa Finance & they could escalate their collection workflow.
  
  We encourage *** ****** to continue his communication with our Advocate Manager, as we are working to finalize his program. 

  Customer response

  08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I was told by more than 1 employee that I had extra money after all accounts were settled. I demand that my money be credited to my account. The numbers in the response by century are not accurate. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I enrolled in a debt settlement program for the main reason of settling 2 large loans. The length of the program was supposed to be two years (I believe it's exceeded that). They negotiated one loan but haven't even contacted the other large loan. I pay over $700 a month for their services and all it has done for me is damage my credit. Their bright financial advise was to stop paying my debts so they could settle with them. I was paying all my minimums and my credit was over 700, following their advise caused missed payments on my credit (that will haunt me for 7 years) and my credit to plummet to about 480. If your credit is going to suffer for 7 years anyway, you are better off filing bankruptcy and saving a fortune than dealing with these clowns.

  

  Business response

  07/25/2024

  This is a response from Century Support Services to Complaint *********
  
  
  Our Senior Customer Advocate Manager has not been successful in her multiple attempts to reach *** ***** via phone or email with hopes to address the concerns mentioned in his complaint. While we continue our attempts to reach him, there are a few claims *** ***** makes that Century would like to address.
  
  In his complaint, *** ***** states that he was supposed to be enrolled for 2 years and he feels he has exceeded that time. That statement is incorrect. To date, *** ***** is currently 14 months into his estimated 48-month program. He enrolled in a Century Legal Group debt settlement program on 05/04/2023.  Per his executed Client Retainer Agreement (contract), he enrolled 9 debts having aggregate balances, as of the date of enrollment, totaling $41,830.00.  Based on his financial ability, a bi-weekly program deposit of $355.18 was established and a program length of 48 months was estimated.
  
  *** ***** claims that at the time of his enrollment, his credit score was over 700. According to our records, that is not accurate. At the time of enrollment, *** ***** authorized his Certified Debt Specialist to complete a soft pull of his credit which provides his current score and a list of all debt accounts. That credit pull shows *** ***** had a credit score of 595. The primary goal of this debt settlement program is to negotiate settlement agreements for less than full balances so the client can achieve a favorable resolution on the account and work toward achieving better financial health. With this program, the client is reducing the debt balances in a very strategic timeframe; however, in a program where debt settlement and negotiation are the basis of resolving your unsecured debt, successful programs will need the accounts to become past due. Most clients that are entering our program are already struggling to keep up with their debt-to-income ratio. Their monthly debts, high interest rates, late fees, etc are keeping them from getting ahead.  Our goal is to focus on negotiating new deals with the creditors for less than the balance the client currently owes.  Once this is accomplished, the client is then in a better position to begin to focus on rebuilding their purchasing power.
  
  Century was able to successfully negotiate a favorable settlement on *** *****’ second largest enrolled debt account within his first month of being enrolled on the program which provided him with a realized savings of $2,600.00.  To date, Century has successfully negotiated settlements on 3 of *** *****' enrolled accounts with a total realized savings of $3,300.00. At 14 months into a 48-month program, the program is on track with successful outcomes to celebrate.
  
  Settlements can happen at various times and will depend on several factors, including your monthly deposit amount, the number of creditors you have enrolled, and the balance of each individual account. It has been our experience that reaching out to creditors prior to being able to negotiate can have a negative impact and actually expedite the collection practices. Century's settlement strategy was made clear in *** *****’ Client Retainer Agreement.
  5. Settlement of Client’s Debts – Timing and Amount of Settlement Offers. If you authorize Firm to perform debt settlement services, Firm begins contacting Your Creditors as soon as We determine that a good faith offer to settle a given debt, whether on a lump-sum or installment basis, may be accepted, with such determinations dependent upon factors such as the Creditor’s settlement policies, the amount and the rate of funds accumulating in the Special Purpose Account, the size of each debt and how close a debt may be to charge-off. Some Creditors prefer that they not be contacted until You have accumulated sufficient funds in Your Special Purpose Account to allow a negotiated resolution within their historic norms. While settlement guidelines differ widely among creditors, in the Firm’s experience an accumulation of 25% of the then-current balance of a debt will normally enable Us to make a good-faith offer to settle that debt. Further, in the Firm’s experience, it typically takes approximately 45-120 days before reaching the stage at which We can begin reaching out to Your Creditors or collectors and achieve Your first settlement. If You have multiple debts, Firm typically will make a settlement offer to the next Creditor within 3-6 months of the prior debt being settled and after You have saved at least 25% of the debt due to that next Creditor.
  
  We regret that *** ***** is not satisfied with the success of his program. We encourage him to return our calls to further discuss the concerns mentioned in his complaint.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They took money from my account on a day I didn't authorize which caused my bank account to be overdrawn. I told them to take payments out on my paydays witch is Friday the 19 and they took the money out on the 17 now I'm left totally broke and going to have overdraft fees till my paycheck goes in. I canceled there services I want my money back and I want them to pay any overdraft fees that occurs from them taking money when not authorized by me

  

  Business response

  07/23/2024

  This is a response from Century Support Services to ********* *********

  Our Customer Advocate Manager has made attempts to reach *** **** both by phone and via email with hopes to address the concerns mentioned in his complaint. *** **** has not responded to our communications.
  
  Upon entering into his Century Program, *** **** established his dedicated settlement account in his name with the third-party processor, Crossroads Financial Technologies (CFT).  The special purpose settlement account is the account into which a client makes program deposits and from which any settlement payments negotiated by Century on the client’s behalf and with the client’s authorization are facilitated. All clients are provided with a Banking Agreement during the enrollment which includes the date of the first deposit along with the scheduled frequency of the deposit schedule.  
  We regret if there was a gap in communication regarding the date for the first program deposit. Our intention is to understand the client's budget and create a deposit schedule that will be successful. In review of the enrollment call, *** **** & the Certified Debt Specialist were trying to align program deposits as close as possible to *** ****'s biweekly paycheck as a key factor for a program to be successful is consistent program deposits. Part of the customized plan created for a client includes selecting a deposit schedule that is in line with a client’s pay frequency to ensure the consistency and ability to deposit into their program.
  
  Clients need funds available in their special purpose account in order for Century to negotiate settlements. We do not earn a settlement fee until we do the work for our clients. When we successfully negotiate a settlement on our client’s behalf & they accept the settlement and a first payment is initiated to the creditor, only then have we earned the right to collect the full earned settlement fee. 
  
  We would really like the opportunity to connect with *** **** to further review his concerns and provide a resolution regarding the overdraft fees he has received. We encourage him to return our calls.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've been trying to cancel my account with Century. Everytime they keep saying no one is available. I've been on hold everyday. When I wanted the service, someone was available. Now no one is available now that I want to cancel services.

  

  Business response

  07/04/2024

  This is a response from Century Support Services to Complaint ID ********
  
  Our team is making attempts to reach *** ***** regarding the concerns mentioned in his complaint. As of the date of this response, we have not been successful in connecting with him.
  
  On June 26, 2024, *** ***** reached out to Century with a verbal request to cancel his debt settlement program. He connected with a Customer Service representatives who fielded his call and explained to him that Century has a dedicated team of customer advocates that specifically work with clients that are feeling the program is no longer the debt relief path they want to pursue to resolve their debt. The representative attempted to transfer the call to the Advocate team.  As all of the Advocates were assisting other clients, a ticket was created for a return call. *** ***** requested 2:30p est on June 27, 2024 which was a time most convenient for his schedule.
  
  A client has the right to request cancellation at any time. We regret that *** ***** felt that Century was avoiding this request. That is not an accurate depiction of our process & the expectation set when setting up the return call. The representative that initially took his request was required to connect *** ***** with the correct department that could complete the cancellation steps.  The return call to process the cancellation was set up for the next business day. *** ***** called back in to Customer Service on June 27th, 2024, prior to his appointment time, and was successfully connected with Jennifer, a Senior Customer Advocate.  Jennifer fully processed the cancellation request, at that time.  

  Customer response

  07/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I been using Century debt Solutions to help pay my personal debts I been paying 356.00 for about 7 Mos. they kept tell me they negotiate with debtors with lower payment. on my report different first Name. same last name it's seem like in my credit report have paid anything. I see 6 derogatory on my credit report. and any company showed they have paid anything but their fees. I want all my money back. I paid 356.00 each month. I have bank statements. Been paying 8 mos. no results

  

  Business response

  05/10/2024

  *** ******* enrolled in a Century Support Services debt settlement program on 08/28/2023. Per his executed contract, he enrolled 8 debts having aggregate balances, as of the date of enrollment, totaling $9,011.11.  Based on his financial ability, a monthly program deposit of $356.88 was established and a program length of 20 months was estimated.  Our mission is to help our clients resolve their debt in the shortest time possible and save them as much money as possible by negotiating favorable settlements on the balances owed. We work with financially distressed consumers that are experiencing hardships that are creating a cycle where they are not able to keep up with the minimum monthly payments to their creditors. Century was able to successfully negotiate favorable settlements on 5 of *** ********* 8 enrolled debts providing a realized savings of $1,600.00, by 8 months into his estimated 20-month program. This is amazing success!
  
  When Century negotiates a settlement and the client does not have the funds to pay the settlement in a single lump sum, we negotiate this into a term agreement to be paid over installments. We call this a structured settlement. When a client is in a structured settlement with their creditors, the creditors do not always update the status of the account right away, and most wait until the terms of the structured settlement have been met. This can take up to 45-90 day to occur. 
  Century does not earn a settlement fee until we do the work for the clients. This is how we show our value. When we successfully negotiate a settlement on our clients behalf & they accept the settlement and a first payment is initiated to the creditor, only then have we earned the right to collect the full earned settlement fee. While our fee is earned in full at that time, we often spread the collection of the earned fees into a term to allow you to take advantage of the settlement opportunity, which we have done for *** ********
  

  Century has successfully met our contractual obligations and provided amazing value along the way. We will continue to work through the concerns with Mr. McHenry as we want to ensure he continues on his successful journey to better financial health. Our Customer Advocate Manager, Adrian, was able to connect with *** ********* family representative and is currently working through the concerns mentioned in the complaint.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I pay century to help me with two creditors, Lending club and security first bank . I pay 464 a month. The lending club and century are the only ones being paid. Century with fee for doing nothing on the second account. Just fees. They offered me a settlement on the second account, which I rejected because it was more fees. I entered with 2 accounts, now I have three

  

  Business response

  03/11/2024

  This is a response from Century Support Services to Complaint *********
  *** ***** enrolled in a Century Support Services debt settlement program on 02/20/2022. Prior to enrolling into this program,  *** ***** was presented with his Debt Settlement Agreement which outlined his program and cost in detail.  Per his executed Debt Settlement Agreement (contract), he enrolled 2 debts having aggregate balances, as of the date of enrollment, totaling $28,308.00.  Based on his financial ability, a monthly program deposit of $464.06 was established and a program length of 48 months was estimated.
  
  *** ***** states that he originally enrolled 2 account and now he has 3 and that Century is only paying themselves and one of his creditors. We would like to address this, as these statements aren’t accurate. *** ***** continues to only have 2 accounts enrolled on this debt relief program.  Century was able to successfully negotiate favorable settlements on both of these debts. The first settlement was achieved just 3 months in to the program, in May 2022. The 2nd settlement was achieved in December 2022. Both settlements were negotiated into structured terms to be paid over several months allowing time for *** ***** to build funds into his dedicated settlement account that he established with Cross Roads Financial Technologies (CFT).  These offers were reviewed with Evans & he accepted the settlement offers and the structure for collection of the earned fee settlement fees associated with these account.
  
  Century does not earn a settlement fee until we do the work for our clients. This is how we show our value. When we successfully negotiate a settlement on our client’s behalf & they accept the settlement and a first payment is initiated to the creditor, only then have we earned the right to collect the full earned settlement fee. The settlement fees are outlined in *** ***** Debt Settlement Agreement on Page 3, Section 5 titled “Fees”. Settlement fees are based on the enrolled debt balance and never increase. By signing the Debt Settlement Agreement, you agree to the fees associated with the service that we provide. Century’s fees are earned in full, per the terms above, and eligible to be collected in full. Century sometimes voluntarily agrees to collect its earned settlement fees over several months in an effort to help clients take advantage of settlement opportunities. We extended that offer to *** ***** allowing his program to have such great success.
  
  *** ***** talked with a representative in November 2022 & needed to lower his monthly program deposit for two consecutive months. At that time, the representative explained that lowering the deposit would create a shortage of funds in the dedicated CFT account and place one of his structured term settlement in jeopardy of going null & void.  *** ***** explained that he understand but due to a reduction of hours at work, he simply didn’t have the full regular monthly deposit amount.  This change did result the settlement with Second Round to become null and void. Century delivered our contractual obligations to *** ***** during his time enrolled on the program. Settlement fees that are earned are collected per the terms of the contract. As a courtesy, Century has been able to renegotiate the Second Round account. The offer requires $20 of additional funds for approximately 9 months in order for *** ***** to accept.

  After speaking with a representative on March 7th, 2024, and reviewing this program in full along with the amount of realized savings he has been able to achieve, *** ***** is considering his options and will return our call the week of March 11th to inform us of how he wishes to proceed. 

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The amount that I'm depositing is much higher than what I thought I should be paying. I have asked for a account to be canceled from payment and that alone should have lowered my payment but it has not

  

  Business response

  02/21/2024

  This is a response from Century Support Services to ********* *********
  
  Our team is making attempts to connect with *** ************* to review the concerns mentioned in his complaint, but he has not responded to our phone or email attempts, to date.
  
  *** ************* enrolled in a Century Support Services debt settlement program on 12/21/2023. Prior to enrolling into this program, *** ************* was presented with his Debt Settlement Agreement (contract) which outlined his program and cost in detail.  Per his executed contract, he enrolled 12 debts having aggregate balances, as of the date of enrollment, totaling $9,349.00.  Based on his financial ability, a bi-weekly program deposit of $102.16 was established and a program length of 38 months was estimated. While *** ************* requested to remove debts from his program, any change in the contractual deposit schedule needs to be requested by him and reviewed for approval.
  
  Upon entering into his Century Program, *** ************* established his dedicated settlement account in his name with the third-party processor, Crossroads Financial Technologies (CFT).  The special purpose settlement account is the account into which a client makes program deposits and from which any settlement payments negotiated by Century on the client’s behalf and with the client’s authorization are facilitated. Because the special purpose account is in *** *************'s name, Century cannot initiate any deposit modifications without his verbal or written authorization.
  
  We encourage *** ************* to respond to our attempts to connect with him to discuss his concerns and the disputed amount in his complaint.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am receiving spam in the mail from this business. I never asked for their stupid letters and never once asked them for a loan or to qualify for one. It took 3 calls, dealing with extremely rude and horrible people, to finally get through that I don't want any more mail. I'm fucking tired of their shit. No spam, and those fucks should learn to talk to customers on the phone

  

  Business response

  02/15/2024

  Century is responding to complaint ********** 
  Century works with financially distressed consumers that may need a debt relief option to help guide them back toward better financial health. As with any business advertisement mailer, a consumer is under no obligation to respond and may request to be removed from such mailing list, at any time.  Century honors all requests to remove consumers from their mailing list.

  Customer response

  02/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  02/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I start a debate consolidation program with Century Support Services. We pulled my credit report and reviewed the credit card I wanted to included. I had 2 cards I wanted to keep for emergency purposes. Car repair, medical care. When they send me the list of creditors to settle payments I notice 2 accounts incorrect account numbers and 1 account closed fir over 1 year. I called the customer service department and thought it was corrected. I receive a call from the account closed advise they tried to settle. Then the same day I had a problem with car and needed tires I tried using the card I kept for emergency only to find out it was canceled. The credit card company advise me they received a email from Century Attorney stating I file for BANKRUPTCY WHICH I DID NOT. I pulled my credit report it shows I file bankruptcy. I am out of a credit card and now have a BANKRUPTCY on my credit report

  

  Business response

  02/12/2024

  This is a response from Century Support Services to Complaint *********
  
  Century was able to contact *** ****** via telephone to review her concerns. We appreciate her giving us the opportunity to speak directly with her to resolve this complaint.
  
  After a consultation with a Certified Debt Specialist, *** ****** was presented with a copy of her proposed Client Retainer Agreement (contract) that outlines the scope & services included in her debt relief program along with an exhibit that lists the 11 requested enrolled debts with details such as the current debt balance per account, associated account number & current creditor name. *** ****** reviewed and executed the proposed Century Legal Group Client Retainer Agreement (contract) on January 8th, 2024. After executing the contract, she completed a Welcome Call with an Onboarding Liaison the same day.  During this call, it was again confirmed that *** ****** was enrolling 11 debts having aggregate balances, as of the date of enrollment, totaling $10,188.52.  Based on her financial ability, a monthly program deposit of $258.63 was established and a program length of 34 months was estimated. *** ****** confirmed that all information was complete and accurate and no changes to the contract were requested.
  
  In her complaint, *** ****** states that the account numbers on her contract are incorrect.  During the February 5th, 2024 telephone conversation between Century’s Customer Advocate Manager, Adrian, and *** ******, Adrian was able to clarify how this was not an accurate statement. Two of the eleven enrolled account have the same last 4 digits in the account number; however, when you look at the full account numbers, they are accurate are correctly associated to the correct debts, as confirmed on her credit report. *** ****** felt this explanation resolved her misunderstanding & now understands how to associate original creditor and current creditor to a full account number.
  
  *** ****** also claims that Century submitted documentation to her creditors indicating that Century was representing her in bankruptcy which in turn caused an account that is not enrolled on the program to be closed. This is not factual information. As part of the Client Retainer Agreement, *** ****** signed a Limited Power of Attorney that allows Century to communicate with her enrolled creditors for the purpose of debt negotiation in a debt settlement program.  Bankruptcy is not a scope of services that we provide & is not included in the Client Retainer Agreement. Century has no control over a creditor’s policy to close an open trade line and the conditions for which the creditor elects to make this decision are at their policy discretion.  *** ****** stated that she called her creditor and requested a copy of the communication they claimed to have received from Century and was advised that the creditor is not willing to provide her with a copy. At *** ******’s request, Century submitted written documentation to the creditor explaining the scope of the Client Retainer Agreement.
  
  We appreciate *** ****** taking the time to speak with our team regarding her concerns and allowing us to fully review the scope of services in her contract. After speaking with her, we believe she now has a better understanding of her past credit notations vs her current debt and the services included in her debt relief plan with Century We are looking forward to continuing this partnership with *** ****** on her journey to better financial health.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩