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ComplaintsforAction Karate Jamison
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I called in September to cancel my sons membership because he had too many things going on at once and we need to cut back on extra curricular activities. Hey would not cancel the membership and would only put it on hold even though I repeatedly stated I wanted to cancel. I was charged for membership on 10/31 for November. I have called multiple times to cancel the membership with no return call or text. I would like the $109 membership fee refunded to me as my son will not be attending and for the membership to be canceled immediatelyBusiness response
11/06/2021
Morning!
I'm not sure what number you called, but please call my cell phone directly, ************.
We do believe strongly in helping students learn the value of grit and perseverance, however also understand that situations change. We do offer as a courtesy to put tuition on hold during different life events, however if necessary, I'm happy to help you put in your cancellation notice, though we'll be sad to see you go.
Your membership just requires 90 days.
Please reach out so we can help.
Customer response
11/08/2021
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: I've tried to cancel this membership twice but they would only put it on hold. My original request to have this membership cancelled began in September. This should have started my 90 days. I refuse to pay another dollar to this organization.
Regards,
*************************
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Contact Information
Business hours
Today,9:00 AM - 9:00 PM
MMonday | 9:00 AM - 9:00 PM |
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TTuesday | 9:00 AM - 9:00 PM |
WWednesday | 9:00 AM - 9:00 PM |
ThThursday | 9:00 AM - 9:00 PM |
FFriday | 9:00 AM - 9:00 PM |
SaSaturday | 9:00 AM - 9:00 PM |
SuSunday | 9:00 AM - 9:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.