ComplaintsforParamount Products Company Inc.
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Complaint Details
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Initial Complaint
03/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Paramount Products called the hotel referencing a former manager who alleged business was done with. Asked if we would be interested in a sample. By acknowledging yes, a shipment of 50 urinal screens were billed to the hotel. We are disputing the charges as the order was not authorized for the 50 urinal screens. This is a very deceptive way to do business.Business response
04/01/2022
Dear Sirs, In regards to complaint #********, I was very surprised to see this complaint as any conflicts or issues about this delivery were resolved with ******************************** on Monday 2/28/22 and they received a substantial discount and promised to pay once he received a W9 and a revised invoice. We thought this matter was resolved. Some of the product had been used and we were promised payment within 3-4 weeks. There is nothing to refund as nothing has been paid for. In the spirit of compromise we will pick up any unused product and rebill a second time for merchandise already used. Any questions or concerns please call ************. Thank you *************************.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.