ComplaintsforLindy Property Management Company

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bathroom exhaust fan is not connected to my bathroom. No air is taken out of my bathroom. Instead, contaminated air from the trash compactor room next door is being pulled into my apartment through holes in the wall above the ceiling between my apartment and the adjacent trash compactor room. My new apartment reeks of trash. I have submitted multiple complaints and emergency repair work orders. Lindy Properties will only tell reply with "Request is in review". I have submitted multiple complaints about move-in items that need repair. They will not act or even respond. Calls during business hours go unanswered. Messages left for the staff go unanswered. When calling the emergency line, I was hung up on. I decided to live here partially on the basis that the apartment was safer and more secure. I have had three out of my four delivery packages stolen. Upon request that they check the cameras or do ANYTHING about the problem, they say they are doing something when they in fact are not. The mailbox bank in the lobby is surveilled by a camera (even though you need a key to open a mailbox). However, the package room is completely unlocked and does NOT have a camera. Upon consulting a fellow resident, she says packages have been stolen since she moved in october 2022. Furthermore, the stairwell closest to my apt is perpetually unlocked despite being told prior to move-in that the building is always locked and secure.

  Business response

  06/29/2023

  Our community director and maintenance supervisor met with ************** at his apartment on Friday, June 9, 2023 and went over the repairs that have been completed so far, which are:
  1. The maint dept. has sealed the holes on the wall in the trash room. 
  2. Repaired the door lock on the side entrance door. 
  
  The remaining item to be completed is the bathroom exhaust fan, which requires an outside contractor.  Once we have a scheduled date, we will provide that to **************  ************** was made aware of this as well.
  
  With the regards to the report of missing packages, we do understand that this is a serious issue.  Packages are often misdelivered to the wrong buildings by the carrier, so we always suggest that residents check the other lobbies for their packages.  As our team members walk the property, they also try to check for packages that were delivered incorrectly so residents can be alerted. Additionally, the team is working with the local police on this matter for any packages that are still missing and were not misdelivered, and would recommend that ************** report any missing or stolen packages directly to them as well. 
  
  We will continue to address any and all concerns until all matters are resolved.  Our Community Director continues to stay in contact with ************** regarding his concerns.  We appreciate ************** patience.

  Customer response

  07/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  05/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/14/23 I moved from ************** Apt building, we were told that we would receive our security deposit which should have been for $1025 but is now $ 970.40 within 30 days, we have yet to receive our deposit and everyone we call to inquire about the security deposit give us an excuse as to why it hasn’t been sent out yet .. it’s been over 2 months since we moved and they are really giving us an issue when it comes to getting our deposit back. 

  Business response

  06/06/2023

  To Whom It May Concern,
  We are in receipt of the complaint from ***************************. And below are the details.
  Resident paid $1025 as security deposit, and she received $970.40 because she had a balance due of $40 and there were 2 charges for Gas totaling $54.60. ( Statement attached.)
  We mailed the check to the forwarding address resident provided and check was cashed by her room mate ***************************** on 5/10/2023.
  
  Please do reach out to us if you have any questions.

  Lindy Communities ************

  Thank you.

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 27 , 2023 an incident occurred and I told management about themselves and their role in the building . Well a week later I get a letter by Lindy Community attorneys stating I have to be out by April 23 . I just paid my rent April 4 , I received the letter April 6 now yall are telling me I have to leave because ***** in management lied and said I threatened her which I didnt . If I threatened her why didnt she called the police ??? She said I was going to call my mom up there . Im 35 years old and my mother has dementia she doesnt even remember me . I wish she would tell the real story and tell them what i really said about calling the news and *** up there , I never threatened her at all I called her out her name thats a big difference. After I tell you the things that are going on in this building you lie and say I threaten you . Please people dont move here theyre full of ******** . No one came to talk to me about my isssues or concerns. My rent is paid in full the only way she could get me out is to lie . Im a truthful person , yes I called her out her name due to her being rude . The first week of me living here my car was towed , I paid for parking and had a sticker . It took management two days to call the regional manager ********************* to get my vehicle back . I had to call out of work and on top of that I got a $200 ticket from the ************ police . I could of snapped then but I kept it classy . **** forcing me to move out on April 23 thats only 15 days and thats insane . Its so much I can say about the building , they hire people who lived their for housekeeping that come to work with liquor coming out their pores . On top of the bums getting in through the front door and sleeping in the back stairs and walking all over the building thats suppose to be secured is not secured and unsafe . People please dont move here its not safe at all you cant even voice your opinion because then you will be lied on . God has the last say so !

  Business response

  04/27/2023

  On March 27th, the resident came to the office and reported her vehicle was towed from the lot. The employee inquired where she was parked and she shared with the employee she was parked in an area that contained blue striping and a paved ramp in the handicapped parking area. The area is designated for handicapped accessibility and the blue-striped section is not a designated parking spot.The towing company, per Lindy agreement, is to tow cars improperly parked in the lot. The employee attempted to explain to the resident why the vehicle was towed and offered to call the tow company.  The resident said she had a parking pass and should not have been towed. The employee explained that while she had a pass, she was still liable to be towed for parking in an area that was not a designated spot.
  
  The employee offered to call the tow company and the resident escalated, saying she did not want to talk with them. She demanded to then only speak with the Regional, and the employee agreed and attempted to her his email.  As the employee was writing down the information, the resident told her that she was upset, but said that she knew that the employee always tried to help her when she had a problem.  The employee gave her the note, instructing her to reach out and include her phone number, as he was in a meeting.  The resident complained that she didnt not want to email him and demanded to speak with him that moment.The employee then gave her the company policy information in regards to how to reach him by phone through Corporate, as there was not a direct number she could provide.
  
  The resident became irate and began escalating her tone in front of several other employees and vendors  and moved to stand in the lobby. The employee removed herself from the dynamic, remained in the office and did not speak to the resident further. The resident proceeded to say that she was going to prevent people from moving in and threatened to obstruct business by calling the City and ***.  She insinuated that the employee was lying about the Regional being in a meeting and said that the employee doesnt help anyone. When no staff members engaged with her due to the shouting, she then proceeded to make nasty, unwarranted comments about the manager's appearance, weight, speculation on a personal relationship, character, office dynamics, and called her inappropriate names. The manager heard the resident make a comment about knocking her out and she called the Regional manager to report this. The Regional instructed the Manager to pull the office panic button to alert the police, which she did, however there was a malfunction in which the police were not dispatched to the property. The employee documented the interaction as well as the multiple witnesses to the incident and made an incident report, as is the company's policy. After about an hour and half, the resident returned to the lobby and screamed Fat A** at the manager while she was in the office with the maintenance supervisor.
  
  Several days later, the manager was leaving the building and the resident was approaching from the parking lot with another person. The resident began yelling at the manager and escalating again in front of the building. The other individual said hello and the manager responded hello and continued to pass by. The resident continued to yell and scream at the manager until she went inside. The manager alerted the Regional manager of the interaction. Due to this, the manager requested to work at another location because she did not feel comfortable coming into the building with the resident continuously yelling at her.  
  
  

  Customer response

  05/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because its a bunch of lies . I have a witnesses from the parking lot , I didnt yell at her . I told the gentleman I was walking with thats who he needs to talk to since his car window was busted out and broken into . ***** was rude to him too she kept walking . **** really full of ** I never threatened thats lady she just mad because I called her fat ! Now shes going to play that role like shes scared ! Ill see yall in court ! 
  
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  02/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Lindy charges a $20 Insurance Lease Violation Fee each month that you have not provided proof of a $300,000 renters policy. My policy ended on 1/14 and I provided proof on 1/11. They continue to put a charge on my account, while saying they have credited me. The woman in the billing office actually hung up on me and I was speaking to her very calmly and she became annoyed and hung up. Her name was ****** in Main Office. It is impossible to reach the manager of ****************, she never returns calls or emails. This happened two years ago and it took months to get the charges removed!

  Business response

  03/03/2022

  We are sorry to hear about your experience.  We reviewed your account and the appropriate credits for the charges were applied to your account on Feb 1 and Feb 4th. 

  At this time, there are no other credits due back to your account. 

  Our Community Director has tried to reach you today 3/2 to go over this with you in more detail. 

  Please give the office a call back at ************.  We apologize for any inconvenience. .

• Initial Complaint

  11/12/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I moved out of the *********** Apartments a Lindy Property on September 1st 2021. I have paid all rent and utilities and left a $0 balance on my account. I was approved for a refund of security deposit in the amount of $401.82 of $500 and have proof of such approval. Lease states it would take 30 days from move out date and it has been over 70 days and have not heard from anyone. I have contacted *********** management office who then directed me to Lindys corporate office and no response back. I sent emails and left voice-mails as they are avoiding my calls.

  Business response

  11/19/2021

  Thank you for letting us know that the  security deposit refund was not received.

  We looked into this and found that due to an oversight the refund had not been issued.

  A check in the amount owed was prepared and *** ****** picked it up this morning along with our apologies. 

  Thank you.

  Janice G****

  Customer response

  11/23/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  10/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had mice in my apartment for the past 2 month. They have sent pest control and pest control came out 4 times and maintenance another 3/4 times already. I have killed more then 17 mice so far ALONE! All pest control does is put out sticky pads and fill holes in the wall but the mice/rats make more holes and come in from other closets. I have had many of sleepless night due to mice crawling in my BEDROOM all night! I have a small dog that is also afraid of the mice and he does not sleep either. I work 12 hour days and come home at night to run around and find/catch mice. THIS IS NOT OKAY. I have talked with the office supervisor and left emails but now she just ignores my emails thinking this is just going to go away. Or she makes other people call me to figure it out like the owner of the pest control company but they don't even do anything other then put out sticky pads. I pay way too much to get this as an answer from them. Im only paying for November rent and Im moving out!

  Business response

  10/25/2021

  We would like to apologize to ************** for the inconvenience she has experienced.  Nobody likes mice in their home and we take these issues very seriously.
  Here is a summary of what happened:
  ***************************** in unit ******, filed a work order for extermination issues on September 30th.
  On 10/1 the maintenance team went to her unit and pulled out all appliances, identifying any holes or potential areas of access, and sealing them up.
  Custom Pest Solutions, a certified exterminator, treated her unit on 10/5/21 and 10/8/21.
  On 10/21  the owner of ****** **** *********, ***, personally inspected and treated her unit. He feels confident the issue has been resolved and explained the extermination process with her directly. In addition, *** has proactively scheduled treatment for her neighbors, to ensure there are no issues from apartments surrounding **. ******'s.
  
  ************** contacted ***************************, a Lindy employee, yesterday requesting to move immediately.  ************** didn't want to deal with extermination issues, and wanted the early termination fee and 60 days notice to be waived.
  Since her request was not immediately accommodated, she stated she was filing with the BBB.
  
  As a good will gesture for the inconvenience, we are crediting *********'s account $150.  We sent ************** an email today notifying her of the credit.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩