Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I order a boat cover for my 2007 ***** ********** 26 foot 254 model on June 10,2022 order number *********. in the amount of $433.46. Before i order the cover i looked up in there webpage my perticular year,make and model and it spectific ********* **** ****** boat cover was the correct cover that fits my boat. In June my boat when to the shop for several repairs i needed done to the boat. I had order the cover right after the boat when to the shop.The shop was back-up with to much work so i didn't get back my boat until October 01,2022, Which on that day I try on the cover for the first time and found-out this cover that Budge spectific on there web-page does not fit my boat due to my boat having a pulpit for the anchor in front. Which budge does not state on their web-page the boat with or without a pulpit. So i called customer service on that same day and they inform me the 30 days return policy has expired. I told them to please have a supervisor call me so i can explain my situation. No one has ever called me to this date. This is there error due to the fact that they don't advertised or show the correct cover for a boat with or without pulpit. I would like a correct cover exchange or money back. otherwise a lawsuit will be file in small claims court. Thank youBusiness response
11/11/2022
Customer called in to state that their boat cover did not fit over 3 months after the order was received. Rep let them know our published 30 day return policy, and they asked to speak to a manager. A call back was set up, they were called back, and a message was left 10/21/22 prior to this BBB complaint. After they placed the complaint we contacted them to complete an older return with a 20% late return fee applied. They agreed to this and we consider the issue resolved.Customer response
11/17/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
08/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
on 6/28/22 I ordered a car cover from ******, the website stated it would ship in 2-3 business days. I then received an email that the cover wouldn't ship until 7/8/22, I cancelled the order, as I needed the cover sooner. I return home on 7/5/22 and haven't received the charge back to my card so I filed a dispute about it with amazon. About 1 week later the car cover shows up at my house. So I call about what happened, they said that sales didn't get in touch with shipping and it got sent out anyway, and they wouldn't refund my money until they received the cover back. So they sent me a Return Authorization Number in an email, I go to return the package and *** charges me $28.87 to return the cover. So I sent it back, they received the cover 7/29/22. They refunded the cost of the cover, but not the cost to ship it back. I understand if I ordered the cover & didn't like it or something on my end, but the box was never opened, & shouldn't have been delivered, I tried to do the right thing and send it back, then feel like I got screwed for the cost of sending it back. I spoke to ***** in customer service, and his supervisor ******, wouldn't give me last names. They said there was nothing they could do. I called her a ***** & hung up on her, ( I lost my temper after dealing with this for a month)Business response
08/05/2022
We appreciate your time and patience with our team in getting this resolved. I recently reached out with a resolution that you agreed was fair, and I hope you now consider this resolved. Thank you for taking time to talk with me. If you need anything further do not hesitate to reach out.Customer response
08/05/2022
After they understood all the information involved, the business reached out to me with an adequate solution for our dispute, this was above and beyond what I expected and wanted to thank ***** personally for her help. I would recommend do business with them again, the company DOES care about customer service.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is more than satisfactory to me.
Regards,
***************************Initial Complaint
11/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I researched budge covers web site for a rv cover on my 28ft fifth wheel. I ordered the cover that was supposed to fit a 28 footer. I did receive the cover in good time but did not attempt installation for a few weeks after receipt. When weather finally turned for install the cover was too small. During attempted installation, following instructions, the cover tore at the rear seam and along the front edge. I wrote two emails to the company explaining the issue with no response. After rereading the warranty statement I realized I had 30 days to install and if I was not satisfied the cover had to be in sellable original packaging to get a refund. I would also have to pay to ship cover back. I believe the company does not allow enough time or have the correct measurement for their rv cover.Business response
12/28/2021
Customer contacted us two times about the shipping status, and they were not responded to because the orders had already shipped. We do not have email correspondence requesting a return for bad fitment. There is a 30-day return policy, and the customer received the order on 10/23/2021, which is now well beyond the return period.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.