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ComplaintsforBathtub Wizard
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 06, 2021 Tub Wizards came to my house to strip and regulate my tub and shower walls. The process took 2 days in total plus drying for 3 days. I paid $500 which included a 5 year warranty. Within 30 days the tub floor started cracking and peeling off. I contacted him multiple times about this, trying to get him to come back and fix it since I have the warranty. Finally on October 11, 2021 he came out to my house to see the tub. He then told me I would have to pay a fee to have it fixed and that the warranty is only on his service not the products. He will not repair my tub now unless I pay him. He has told me he was coming and never called or showed up, he has been rude and disrespectful. I have three kids that have no been able to sit in the tub because of all of this. He also wants me to give him gas money to come to my house to fix the tub. Dealing with him has been a nightmare.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.