ComplaintsforEast Taylor Municipal Authority

• Initial Complaint

  07/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On April 22, 2024 I sent East Taylor municipal Authority a check for $138.28. They said that they did not cash it or try to cash it for over a month. The lady that I spoke to said they tried to cash it in the beginning of June. they are telling me that it came back as a bounced check. My bank notifies me and I have never gotten a notification. I also do not have any thing saying on my account that there was a bounced check. Also, the money is in there. I talked to the lady today to try to get this all situated because she’s trying to tell me I have over a $400 balance. My check in April was to pay that off. They’re also trying to charge me a $50 fee because of the bounce check that I don’t believe was ever attempted to cash. The lady I talked to, told me that she was going to get off the phone and now she will not answer but threatening to shut my water off whenever I am trying to figure out how to go about paying my bill

  Customer response

  07/11/2024

  I filed a complaint about the East Tayolor Municipal Authority and when they heard about it, they sent an employee to my house and threatened me. He was telling me that "You must pay (high dollar amount) by next Friday or I will have your car towed and shut your water off." then proceeded to tell me that he will push to have my house condemned if he shuts the water off. I have dropped off a check for $100.00 yesterday and they also told me that they refuse to cash the check. I have also filed a report with my local police.

  Business response

  07/18/2024

  Customer's payment was not received in our office until 05/21/24. We deposited this check into the bank on 05/23/24. The bank sent this check back to us on 06/03/24 after they had attempted to cash it twice.  The customer's credit union and our bank have both identified nonsufficient funds.  Customer was sent a letter stating account was delinquent and also a phone message stating water would be terminated if payment was not received on or before 07/10/2024. No payment was received from customer and the serviceman was sent to shut off customer's water at this time. Serviceman reported the customer had parked his car over access to our water equipment and he was unable to turn customer off at this time.  A call was made to customer and he was told payment in full was required to avoid a termination.  He was then given the option to set up a payment plan and he was going to call the next day to set up an appointment to sign a paper agreement. He called back a few minutes later stating the NSF check was not his fault and he was not paying any NSF fees.  He was told this office could not remove this fee, we still did not have payment on this account and had not received any valid payments since 03/25/24. Customer balance was now over $400.00 and the rules and regulations state bill has to remain under $60.00 to avoid termination. Customer refuses to pay required fees and stated he had money in his account and he did his part. He was advised to come to an Authority Board Meeting to ask for fee removal. He was also advised to pay now with a money order as we are unable to accept further personal checks from customers that had NSF check in the past. Customer became angry and was threatening to turn Water Authority in to the BBB. Customer was advised that the Authority employee would be terminating the call as further argument over the matter was pointless.  The next morning the Authority received a letter along with $100.00 personal check that was very derogatory and stated that we had not done our job due to negligence or laziness.  Another representative from the Water Authority was dispatched to see if we still did not have access to our water equipment.  Customer car was still parked over access. Representative knocked on door and told customer we needed full payment and gave him an additional nine days to do so rather than proceeding with other measures to have shut off done on the day it should have been.  Representative instructed customer that if payment was not received and his car was still blocking our access we would have no other option but to have the car towed at the owner's expense and shut the water off here. Customer stated on the phone that he was not paying until he received his $100.00 check back. The check was put in the mail on July 11, 2024. The customer was instructed that payment in full was still required by July 19, 2024 at noon to avoid termination. Payment must be in the form of a money order and could be placed in our payment box at *** ******* ***** ********* ** ******

  Customer response

  07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   
  Regards,
  
  ******* ******

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