ComplaintsforEuroHome

• Initial Complaint

  07/26/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dear Better Business Bureau: I purchased high-end furniture during a Memorial Day 2021 sale from a store known as “**********” in the **** ** ******* mall. The furniture shipment was delayed and arrived January 7, 2022. I purchased a leather daybed and fabric sleeper sofa. The daybed was delivered with the wrong wooden feet and rested on the floor for two weeks. The sleeper sofa, which has a mattress that pulls out and rests on metal legs, had a cracked part. “**********”, now known as “EuroHome Furniture” under the same ownership, has been unable to replace the part and rectify my issue. The leather daybed, once the feet were attached, began to show another issue on the side of the furniture that makes the overall presentation of the luxury furniture unsightly. **********, the manufacturer, declined to identify the issue as a defect. However, to a reasonable person, the furniture’s appearance as delivered is not luxurious and does not match the images that guided my important purchase. I have made reasonable attempts to work with the “EuroHome Furniture” to rectify the two issues for both of my pieces of furniture. The issues remain outstanding and apparently cannot be fixed. “EuroHome Furniture” has been extremely slow to respond to my inquiries and requests for updates. Now, the business no longer responds. Unfortunately, I am seeking mediation from your organization to bring closure to this situation. It has been over 18 months since my furniture was delivered. I am seeking a monetary refund of $1,000 for the leather daybed and $500 for the fabric sleeper sofa. I would also like to receive a pro-rated refund of the furniture protection plan; if something were to happen to my furniture, I do not have confidence that “EuroHome Furniture” would be able to assist me with sufficient customer service.

  Customer response

  08/10/2023

  My original complaint of the furniture was in June 2022 when the furniture was under a one-year warranty. The business was extremely slow to respond and did not provide proactive updates. The team only responded when I would ask for updates.

  The business acknowledged my problems and contracted a separate leather repair company to visit for the leather daybed in April 2023. Unfortunately, after an attempt to fix the issue, the leather returned to its original appearance within three days because of the underlying damage to the furniture.

   

  I inquired once more a couple of months ago but have not heard from the business. I am attaching my last communication to the business to show that the issue is still ongoing.

• Initial Complaint

  10/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On Dec 11, 2021 we purchased $24 708.81 of furniture from Eurohome (formerly **********). We selected a fabric in a herringbone Steel Grey color for the Sofa and Pouffs. (Pouffs are part of a coffee table set) We also selected a 3 door buffet table and a dining room table. The furniture came from Italy. It was delivered July 29th, 2022. The Sofa was missing BUT the Pouffs were in the incorrect material and color. A four door buffet was delivered but was damaged. We refused delivery of this. The following day the sofa was delivered in the same INCORRECT material. We refused delivery of the incorrect items. At this time, we tried to resolve the issue with the owner, AJ G*****. He was rude, combative and REFUSED to acknowledge ANY responsibility for the obvious error. Both ****** and I spoke with him and had the same awful experience. On August 2, 2022 Drew H******* ( a representative from the store) came to our home and spent 4 hours trying to convince us that we would have to pay a 50% restocking fee and also refused to acknowledge any fault EVEN AFTER I showed him the fabric we had selected - NOT the same as the fabric on the delivery. EUROHOME ( formerly **********) did NOT respond to our telephone calls or emails. At this time we contacted our credit card agencies ( ***** Card, ******** and ******* ***) and disputed the charges. We also contacted ********** USA - they were most helpful and agreed that IF AJ G***** placed an order for the CORRECT Fabric, they would work with us to resolve this. AGAIN HE DID NOTHING. They also suggested a refund for the Buffet that was the WRONG size and damaged. He REFUSED. We need to get our money back for everything except the dining room table. Attached are letters to our various credit card companies and some email responses.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Sales order #****, date 9/6/2021 We ordered two pieces of furniture which were scheduled for deliver and assembly through Calligaris: a dining table for $3152.25 and a sofa for $6885.00 (total of $10,930.99 after tax). The furniture was delivered on 3/5/2022. However, both pieces had issues, which were documented upon delivery and for which we were assured would be resolved. The dining table was unable to be assembled correctly by the service team, and in the process was scratched. In addition, it could not be properly leveled. They sent someone to attempt repair of the leveling issue on 3/26/2022, however the issue could not be resolved because they needed to order new parts to fix it. The scratched portion of the table was not addressed. We are awaiting repair of both issues, and the company representatives have been unresponsive to multiple emails and calls. The sofa came with the incorrect legs (we ordered black legs, but they came with grey). They have supposedly reordered the correct legs, but again have not responded to multiple emails and calls.

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