Business ProfileforColonial Marble & Granite

There is a reason why their customer review rating is 1.68/5. They are the absolute worst company that i have ever dealt with. The only reason we even went to this place was that our contractor does work with them, and they are who he recommended. The 1st time we walked into the door at the *************** location, we were met by a salesman who was absolutely the worst. We told him what we were interested in, and he said there are multiple rooms of product, go and look in all of the rooms. Instead of showing a little interest in directing us to the products he just had us walk around the show room. Once we picked out the product we wanted, it took him forever to get back to us, and countless emails went unanswered. We haven't even gotten to the worst part yet. Once we finalized the contract they came out and measured and delivery was scheduled. Again multiple emails went unanswered as we had questions about financing. We were still working on this the day before delivery. Once it was determined the financing fell thru, They wanted us to drive to the store and drop off a check. We insisted since it was their fault, that they send someone to our house and pick up the check. Ok now the worst part. They show up to install the quartz countertop on Thursday, and its the wrong size. They have to come back and bring a new piece. My wife reached out and asked for them to come back the next day. She was told they couldn't they will come the following Tuesday. My wife asked for compensation for the multiple issues we had with them, The manager said if the customer has an issue they don't charge extra, that's their policy. He assured us the piece would be installed on Tuesday. Guess what a secretary called on Monday to say the piece wouldn't be ready until Thursday. The piece of s*** Manager didn't even have the decency to call my wife up to personally apologize, he made a low level person call up. So will see what happens on Thursday. The worst.