ComplaintsforHTH Worldwide LLC
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Complaint Details
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Initial Complaint
02/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a travel agent. I booked a policy with one of our suppliers and used HTH Worldwide. I've booked them in the past with this supplier too. I have booked dozens of other insurance companies over the last 30 plus years too. One of my clients changed a covered trip to leave a couple of months earlier. When we booked the coverage, we gave them client's names, ages, main destination and cost of trip. Any other time we have need to make a change we tell the insurance company the new dates and information and have to verify that no claims were made in that time and they make the changes and resend us the policy. Their policy has a Policy Effective date and a Policy Termination date. The new dates are still within those two dates. This company however, wants their hotel, airfare and other personal information, that wasn't required to book the policy, in order to change the dates. That information is not relevant. As the travel agent, if we give them the dates of travel, destination, cost of trip etc., as we did on the original order, and no claims are made, they should not request or require personal information that truly is not only not relevant to the policy, but honesty none of their business unless there is a claim. I have need to make changes 30-50 times throughout the last few years alone with Covid, and never had to provide that kind of information. If this HTH Worldwide won't make the needed date changes, we are asking for a full refund. We will be sure to never purchase, or any of our affiliated agents or agencies, another HTH Worldwide travel program. Either make the change with information we provided or issue a refund is what we are asking since no claims have been made and it is another 8 months away. Policy number is **********Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a trip scheduled for 9-7-21 thru 9-21-21 to Europe. Trip was cancelled by airline on 7-21-21. Had trip insurance purchased thru HTH Worldwide. Airline reimbursed partial payment of trip. The difference that was not covered by the airline was $92.95. Submitted claim to insurance. Insurance finally responded to claim after submitting requested documentation numerous times on 1-31-22 stating claim was not eligible for payment. Trip was cancelled through no fault of mine. Airline did not give a reason for cancellation other than we were first rebooked for a return one day later (9-22-21) but then subsequently flight was cancelled. Square intervened in our behalf but apparently were unsuccessful in getting a positive result. Not quite sure why insurance would not be indicated to at least pick up the difference in this instance. Would be grateful with your assistance if you deem it is indicated in this situation.Customer response
02/25/2022
I just wanted to confirm that the masks were finally delivered in good condition. However, due to the lack of communication and extended wait, I will not order from Hope Health Supply again.Business response
04/03/2022
March 22, 2022
Dear ******** *******:
This letter is in response to the referenced inquiry dated February 22, 2022. Please note that our records show the following claim was processed for *** *******:
1. Claim Number: ***** DOS: N/A Billed Amount: $92.95 USDPlease be advised that *** *******’s claim was denied because it was determined that the details surrounding the claim did not meet the provisions outlined on Pages 12 & 13 of the member’s certificate of coverage for Trip Cancellation. Based on our records, the airline cancelled the flight which is not a qualifying peril under the Trip Cancellation benefit.
We apologize that *** ******* experienced difficulties with his claim. Our goal is to provide expedient, efficient service. The member should not hesitate to contact our office with any questions or concerns regarding the claims process, including payment.
Sincerely,
Adria E*****
Worldwide Insurance Services EscalationsInitial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchase a policy with *******/HTH Worldwide for health insurance coverage for my trip to Canada. While there my son, a covered member, needed medical treatment. I submitted a claim on September 13th, shortly after returning from the trip. The automated email said I would receive a response within 15 business days. I did not receive a response until December although I had followed up by phone. The follow up email was that I needed to provided the receipt and description of services. I had provided that on September 13th at 10:29AM ET. I still have not heard back and it is now 4 months after what was supposed to be a 15 day response time. Plan Number is **********. Service was for my son, *******************Business response
03/03/2022
February 28, 2022
Dear ******** *******:
This letter is in response to the referenced inquiry dated January 3, 2022. Please note that our records show the following claim was processed for *** ******:
1. Claim Number: ********-** DOS: 09/05/2021 Billed Amount: $119.72 USD
Please be advised that we can confirm that the above claim was processed and paid for date of service 09/05/2021 in the amount of $119.72 USD (150.00 CAD). The claim was processed and paid on 12/23/2021 via check via the mailing address on file. If *** ****** would like to request a check reissue, then please contact our Global Service Center for further assistance.We apologize that *** ****** experienced difficulties with his claim. Our goal is to provide expedient, efficient service. The member should not hesitate to contact our office with any questions or concerns regarding the claims process, including payment.
Sincerely,
Adria E*****
HTH Worldwide Escalations
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.