Reviews
This profile includes reviews for Culligan Quench's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 102 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLisa A
Date: 04/25/2025
5 starsLisa A
Date: 04/25/2025
******* ******** was my representative and he did an amazing job. He truly made the experience so much easier. He was also so knowledgeable. I really appreciated all his help.
Culligan Quench
Date: 04/30/2025
We are happy to learn that ******* provided outstanding sales service! Thank you for sharing your experience. Have a wonderful day!Review fromAmanda M
Date: 04/21/2025
5 starsAmanda M
Date: 04/21/2025
******* ********* was a pleasure to work with. He was very responsive and helped out in any way we needed him to. Great customer service.Culligan Quench
Date: 04/30/2025
Hi, Thank you for sharing your sales experience with our representative, *******. We are pleased to hear that ******* consistently prioritizes the needs of our Culliga Quench customers. It's great to know that you received such excellent service. Enjoy your day!nReview fromEric C
Date: 04/17/2025
5 starsEric C
Date: 04/17/2025
**** ****** pulled out all the stops, offered timely contract service, and made our hot Nebraska ******* in the facility more bearable with a new ice machine. Hats off to **** and team!Culligan Quench
Date: 04/29/2025
Thank you, ****, for sharing your recent sales experience with ****. We will share this with **** and his manager. Have a great day!Review fromKristin C
Date: 04/02/2025
1 starKristin C
Date: 04/02/2025
We purchased a water unit from a local company, with whom we had a great relationship. Culligan Quench acquired the company. We had a problem with our unit and called for assistance. We were told the only thing we could do was to request a service call. I also asked for our annual filter replacement to be done at this time. The next day we received a phone call - NOT A VISIT - from the local technician who asked us to check a setting, which fixed the unit. We then received a $100 trip fee. When I used the chat feature, i was sent a picture as proof of visit. This picture was of a desk top with a sticker and barcode on it. It was NOT a picture of our location or machine. When I called customer service, I was told we incurred the one hundred dollar trip fee because the technician called us. She explained that if we had called to cancel the service call, then we would have avoided the fee. We did call and ask if someone could help us over the phone and we were told no. Additionally, the filters were still never changed, as is covered by our contract. This is exceptionally deceptive, and as a 'new' customer, could not be more disappointed in the company.Culligan Quench
Date: 04/29/2025
Hi *******, Thank you for sharing your experience with us. We genuinely appreciate your feedback and are committed to addressing this matter thoroughly. We will escalate your concerns to our team, who will reach out to you directly if additional support is needed. Your satisfaction is our priority, and we are here to assist you.Review fromsam k
Date: 03/20/2025
1 starsam k
Date: 03/20/2025
it is very bad company to deal with . i have several issues with them and i cant able to solve the issues with them due to bad management . i called them at least 6 times and they keep telling me : someone will contact me and unfortunately no one contact me yet.they added outstanding balance to my business and im not going to pay it . please stay away from this company they are very badCulligan Quench
Date: 04/29/2025
Hi ***, Thank you for bringing this matter to our attention. I see that we have been in touch with you and your team. If you have any additional feedback, please feel free to contact us. We apologize for the experience you encountered.Review fromGary W
Date: 03/04/2025
5 starsGary W
Date: 03/04/2025
******* ******** was awesome to work with! He walked us through the entire process and followed up to make sure we were all set. Great service!Culligan Quench
Date: 03/05/2025
Hi ****,Thank you for sharing your recent sales experience. We are pleased to know that ******* provided excellent service as always! We appreciate having you as a Culligan Quench customer. Have a great day!Review fromAmanda C
Date: 02/19/2025
5 starsAmanda C
Date: 02/19/2025
***** *********** did an amazing job installing our new sparkling water unit. He made sure everything worked properly in a timely manner. He was very knowledgeable and knew what he was doing. Thanks again!Culligan Quench
Date: 02/20/2025
Hi ******,Thank you for sharing your recent service experience with our technician, *****. We are happy you are enjoying your Culligan Quench products and service. Have a great day!Review fromDiego H
Date: 12/17/2024
5 starsDiego H
Date: 12/17/2024
He was great he knew exactly what was the issue with are water dispensers thank you so much.Culligan Quench
Date: 12/18/2024
Hi ****** Thank you for sharing your recent service experience! Were thrilled that your water dispenser is now fixed, allowing your team to enjoy refreshing hydration once again. Your feedback is invaluable, please continue to share it with friends and on our social media platforms to help others discover our services.Review fromHenry M
Date: 12/06/2024
1 starHenry M
Date: 12/06/2024
Quench is a predatory company. They tried to take over an account set up by the local distributor. They deceptively sent a serviceperson out and billed me a few hundred dollars when I got free service from the distributor. They use strong arm tactics when I was caught between paying ny local guy and Quench.. Then thety assessed late charges when I paid the local distro. So much time and effort wasted dealing with these people. I would stay away from Quench for your own good.Culligan Quench
Date: 12/18/2024
Hi *****,We appreciate you bringing this matter to our attention. After carefully reviewing your previous feedback, we understand your concerns and are committed to addressing them. We sincerely apologize for the inconvenience youve faced. To expedite resolution, please respond to our earlier emails with leadership so we can clarify our responses directly. Quench is dedicated to resolving this issue promptly. Thank you for your understanding.Henry M
Date: 12/20/2024
Stop it. There are no unanswered emails. Stop trying to deflect from Quench's predatory behavior. All this hassle over a water dispenser. Unbelievable. Folks, these people will rip your heart out. Avoid them at all cost.Review fromkelly p
Date: 12/04/2024
5 starskelly p
Date: 12/04/2024
Professional and Helpful and knowledgeable . My task was accomplished because she was able to help me navigate through the necessary steps to finish the task.Culligan Quench
Date: 12/18/2024
Hi *****, Thank you for sharing your recent service experience with us. We truly value your business and are committed to surpassing your expectations every time.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.