ComplaintsforMomma’s Unique Boutique or Bling Momma
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Myself and several others have made purchases from this business, some items have had to be returned. I was told I would receive credit to pick out something else which is perfectly fine. When I returned items I was then told I would not be receiving the credit because their out the cost, which makes no sense since I paid for the items. So basically this business stole my money and others money as well.Business response
06/10/2022
I am responding to claim # ********; ***************************** Complaint.
The statement you relieved from **************** is false. Here is what actually happened.
There are 2 customers she is talking about in her statement. Her friend ( refer to customer B from here on out,) and that same friends Mother ( I will refer to her as customer A from here on out. ) ******** herself has not purchased, nor returned any items to me herself.
Customer A, returned items and was issued a full refund for what she purchased. Customer B, returned items, was issued a credit, and has since reordered using that credit. We are currently waiting for those 2 shipments to arrive. Issues with both customer A and customer B have been handled fairly.
**************** is upset because I told Customer B that she will only have to pay the shipping cost on her newly ordered items. She believes shipping should be free since customer B returned the original items, AND I refused to deal with her ( ****************), in this matter since she has nothing to do with it.
I will add one last detail here, **************** is my son's girlfriend who is on a personal mission. I am so sorry you have been drawn into this.
Sincerely,
Dawn M********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.